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The one with the epochal growth - Sarah Caminiti Head of US Customer Service at abcam E176
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🎤🎞️This episode gets DEEP and REAL in “The one with the epochal growth” with Sarah Caminiti Head of US Customer Service at abcam in CX Passport Episode 176🎧 What’s in the episode?...
CHAPTERS
0:00 Introduction
1:27 What is Epochal Growth?
3:11 The purpose of leadership in customer experience
5:48 How to create the RIGHT kind of CX team
11:00 Why is the front line undervalued
15:17 The reality of being a woman in the tech and CX space
18:22 How to make the workplace better for women in tech and CX
23:50 1st Class Lounge
29:10 Helping underrepresented roles be able to attend industry events
34:24 Contact info and closing
If you like CX Passport, I have 3 quick requests:
✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport
✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com
✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services
I'm Rick Denton and I believe the best meals are served outside and require a passport
Episode resources:
Sarah LinkedIn: https://www.linkedin.com/in/sarah-caminiti-5827b784/
Epochal Growth Podcast: https://www.epochaloperations.com/epochal-growth
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