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The one with the customer support great day - Jordan Hooker CX #OpenToWork E166
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🎤🎞️The month’s CX #OpenToWork seeker in “The one with the customer support great day” with Jordan Hooker in CX Passport Episode 166🎧 What’s in the episode?...
CHAPTERS
0:00 Introduction
2:30 Why is customer experience important? What drew Jordan to CX?
7:00 How to create sustainably good experiences for customers
11:29 Contact center insight story at Booster Fuels
12:45 1st Class Lounge
16:55 What are companies doing wrong in customer experience
18:45 Why are companies not using customer insight
21:10 How Jordan can help companies in CX
22:28 What’s next for Jordan
23:23 Contact info and closing
If you like CX Passport, I have 3 quick requests:
✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport
✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com
✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services
I'm Rick Denton and I believe the best meals are served outside and require a passport
Episode resources:
LinkedIn: https://www.linkedin.com/in/jordanhooker/
April Obersteller’s Episode: https://www.buzzsprout.com/1736603/episodes/11738962
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