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Graeme Matheson

36:47
 
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Contenu fourni par Keith Gait. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par Keith Gait ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.

Graeme talks to us about the dual challenges of running both an outsource and in house estate, the value of strategic alliances, the pace of technology deployment over the past 18 months, and the expectations and opportunities this now brings.

We hear about Graeme’s migration from Operations into Planning, the importance of understanding your numbers, and the need for all Contact Centres of the two working together, recognising we all have to deliver for the customer and our people.

We hear how the wellbeing of people has shifted up the agenda, the value of flexibility, and the challenges this brings in planning and resourcing, and the changing culture within John Lewis Partnership, and how the industry itself can position itself better.

And he tells us about his fabulous wine collection!

  continue reading

28 episodes

Artwork
iconPartager
 

Fetch error

Hmmm there seems to be a problem fetching this series right now. Last successful fetch was on October 24, 2024 11:04 (6d ago)

What now? This series will be checked again in the next hour. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.

Manage episode 320624532 series 2977146
Contenu fourni par Keith Gait. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par Keith Gait ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.

Graeme talks to us about the dual challenges of running both an outsource and in house estate, the value of strategic alliances, the pace of technology deployment over the past 18 months, and the expectations and opportunities this now brings.

We hear about Graeme’s migration from Operations into Planning, the importance of understanding your numbers, and the need for all Contact Centres of the two working together, recognising we all have to deliver for the customer and our people.

We hear how the wellbeing of people has shifted up the agenda, the value of flexibility, and the challenges this brings in planning and resourcing, and the changing culture within John Lewis Partnership, and how the industry itself can position itself better.

And he tells us about his fabulous wine collection!

  continue reading

28 episodes

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