))
Russell Attwood
Fetch error
Hmmm there seems to be a problem fetching this series right now.
Last successful fetch was on October 24, 2024 11:04 (
What now? This series will be checked again in the next hour. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.
Manage episode 321775071 series 2977146
Contenu fourni par Keith Gait. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par Keith Gait ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.
Russell takes us through the rapid journey many organisations went through with their technology during the pandemic, and we explore why this wasn’t happening before, and how many businesses found themselves with technology that didn’t support the new reality, and how all providers had to adapt to support their clients.
We hear about the advancements in contact centre technologies in recent years, how telephony is now such a small part of the mix of the contact centre, and Russell brings to life many of the Tech phrases and buzzwords we have become used to hearing. We hear about where and how it goes wrong, the changes to the commercial models and what the future holds.
We hear about the importance of partnerships and relationships over technology, and Russell tells us about his semi retirement 3 month RV trip through Route 101 into Vegas, and here were are 9 years later!
28 episodes
Partager
