))
Jamie Thorpe
Fetch error
Hmmm there seems to be a problem fetching this series right now.
Last successful fetch was on October 24, 2024 11:04 (
What now? This series will be checked again in the next hour. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.
Manage episode 318675627 series 2977146
Contenu fourni par Keith Gait. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par Keith Gait ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.
Jamie tells how the pandemic has amplified CX across many industries, and awareness across brands of the importance of CX. We discuss CX as a profession, the advent of the CXO, the attention at boardroom level, and the importance for the industry of backing this up, with more focus on the “so what”, much more provable ROI, and hard metrics.
We hear about Experience as everything, and elevating away from just surveys, and we discuss the CX tech platform eco system and the rapid progression we have seen in recent years and the vast benefits this brings and what the future holds.
We hear about his early days in the research industry and his progress through the industry, his big influences and key learnings, the value of people, empathy and inclusivity, rap music and his allotment!
28 episodes
Partager
