Monetizing Customer Success - A Masterclass in CS Revenue Generation

CSM Practice - The Customer Success Podcast

Sanjeet Bali shares her journey of transforming a struggling customer success practice into a revenue-generating powerhouse. Learn how she monetized customer success, generating millions in revenue through strategic alignment, team building, and value realization.
𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒
- Discover Sanjeet Bali's journey of transforming a failing customer success team into a multi-million dollar revenue engine.
- Uncover the strategic tactics and value-driven approaches behind successfully monetizing customer success practices.
- Gain expert insights into revenue generation strategies and the profound impact of customer success on accelerating business growth.
𝐀𝐁𝐎𝐔𝐓 𝐎𝐔𝐑 𝐆𝐔𝐄𝐒𝐓
Sanjeet Bali is a customer-centric executive known for building and leading global support and success operations, focusing on enhancing customer experiences and driving revenue growth through strategic vision and agile methodologies. With a proven track record in transformative leadership, Sanjeet inspires diverse teams, fosters customer loyalty, and champions continuous improvement for sustainable business growth.
🔗 You may connect with Sanjeet via LinkedIn: https://www.linkedin.com/in/sanjeet-kaur-bali-65682a1/
𝐔𝐒𝐄𝐅𝐔𝐋 𝐋𝐈𝐍𝐊𝐒
📑 Read: Should You Charge for Customer Success?
https://www.csmpractice.com/should-you-charge-for-customer-success/
🎥 Watch: How You Should Charge for Customer Success
https://youtu.be/azKbKPN8v0I
⏬ Download: Charging for Customer Success Cheatsheet
https://www.csmpractice.com/charging-for-customer-success/

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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:
1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here
2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
3. Build Your CS Strategy — If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here
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Chapitres

1. Intro (00:00:00)

2. Initial Challenges (00:01:34)

3. Creating the Vision for CS (00:03:57)

4. Funding for CS (00:06:23)

5. Business Impact (00:07:53)

6. Premium CS Offer Structure (00:11:23)

7. First Time Selling to a Customer (00:13:23)

8. Success Plans Paving the Way (00:15:03)

9. Enablement Materials (00:16:52)

10. Accelerating CS Team Expansion (00:18:09)

11. Founding Members for CS Team (00:20:23)

12. External Guidance (00:22:48)

13. Proving the Value of CS (00:25:45)

14. Management Involvement (00:29:20)