Building Systems of Care with Heather O'Neill

Beyond Margins: Designing Calmer B2B Agencies & Consulting Firms

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Taking care of people in or around your business isn't the default when it comes to business and what we're taught business should be. How is this way of doing business actually hurting us? And, how can we change our systems to be more authentically people-first?

We're continuing in our mini-series on my calmer framework for a calmer business. This week, we're diving into lens of care and how operating with a lens of care can decrease panic and urgency in our daily work.

We're joined by Heather ONeill, the anti-capitalist business coach for tech and service businesses, and founder of UX consultancy, Pixels for Humans. She puts people over profits and believes that you can make money while doing good.

On this episode, we learn how businesses can prioritize people over profits, especially during challenging times; how to find and build community in an authentic way; and the impact of white supremacy on our default way of doing business.

Listen to the Full Episode to Hear:

How businesses can measure success beyond revenue and longevity
How care-centric practices contribute to a calmer business environment.
What an anti-capitalist approach can look like in business

Learn more about Heather ONeill:

Learn more about me, Susan Boles:

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(00:00) - Introduction: Building a Supportive Business Community
(00:28) - Exploring the Elements of a Calm Business
(01:04) - Operating Through a Lens of Care
(02:03) - Challenging Traditional Business Norms
(11:50) - Building Systems of Care in Business
(24:40) - The Power of Community and Relationships
(39:14) - Conclusion: Designing a Sustainable and Calmer Business

Grab the Calm Service Design + Delivery Swipe File here

110 episodes

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