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The Reality is Sales Training

Bob Morrell & Jeremy Blake

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Welcome to The Reality is Sales Training, where your hosts Bob Morrell and Jeremy Blake bring over 20 years of global sales training and coaching experience to life. If you've ever questioned the value of investing in sales training, this podcast is for you. Bob and Jeremy explore the critical role sales training plays in business success. Through insightful stories and real-world examples, they answer key questions like: How many organisations truly need sales training? What return on inves ...
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The Reality of Business

Bob Morrell and Jeremy Blake

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Welcome to The Reality of Business with Bob & Jeremy, your go-to podcast for insights, stories, and practical advice on all things business. Since meeting at drama school in 1991, we've been lifelong friends and business partners, drawing on over two decades of experience running a successful sales and management training company together. With Reality Training at the heart of our journey, we've coached thousands, spoken at countless conferences, and travelled the world, gathering a treasure ...
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The Reality of Contact Centres

Jeremy Blake and Bob Morrell

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Welcome to The Reality of Contact Centres, formerly known as Contact Centre Focus. This podcast is your essential resource for industry insights and expert advice tailored specifically for advisors, agents, team leaders, managers, and directors of contact centres. Join your hosts, Bob Morrell & Jeremy Blake, the experienced sales trainers and executive coaches behind Reality Training, as they share their wealth of knowledge from training thousands of contact centre professionals across the g ...
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Creative

Vic Hyland

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Interviews with creatives to explore creativity in music and the arts so that you can develop skills and become successful. We look at creativity through the lens of NLP, magic, and self-improvement and develop a map for creative thinking looking at the the arts as a healing force as well as a tool for self development.
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Send us a text How do you measure a company's performance effectively? Join us for a lively exploration of performance measurement in organisations, complete with a humorous sketch that pokes fun at the murky world of target setting. We unravel the history of performance measurement, tracing its roots from the chaos of the Industrial Revolution to …
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Peter Neall, Men’s Work, Pilgrimage and Wellbeing. This is one of the interviews that I found so deep and engaging. Peter Neall is a walker of Pilgrimages both physical and metaphorical and as we talk, we go down some amazing rabbit holes about life and meaning. Awesome stuff. To support the podcast and get access to features about guitar playing a…
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Bobby Morrell, Pilgrim, Writer and Business Trainer Bob is back on the podcast, and we talk about the effect of walking a pilgrimage. The physical and mental benefits are great and we discuss the personal benefits that we have experienced. And Bob being a creative has turned this into a book … Here are some of the details This book gives you an hon…
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Send us a text How good are your questioning skills? What if your questions could unlock the doors to deeper client relationships and increase sales? Join us as we unpack the transformative art of questioning in sales, inspired by the insights of Elmer Wheeler. Too often, salespeople fall into the trap of asking generic, uninspired questions like "…
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Send us a text Ever wondered how you can transform a toxic workplace relationship into a thriving collaboration? In this episode, we unravel the example case of Maureen and examine how executive coaching can turn around even the most challenging team dynamics. We delve into the core principles of coaching as a client-centered, goal-driven partnersh…
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Send us a text In the fourth and final episode of The Reality of Business mini-series, inspired by their upcoming book Whose Side Are You On? Disloyal Bonding and Strategic Lies, Bob Morrell and Jeremy Blake uncover the essential steps to building a loyal, trustworthy workforce that will transform your business. Throughout this episode, Bob and Jer…
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Send us a text In the third episode of our mini-series inspired by Whose Side Are You On? Disloyal Bonding and Strategic Lies, Bob & Jeremy continue their examination of deceptive business practices that manipulate customer loyalty – such as disloyal bonding and strategic lies. Through insightful role-plays, they reveal real-world examples: a coffe…
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Send us a text What happens when businesses prioritise short-term gains over long-term integrity? In the second episode of a special mini-series inspired by their upcoming book, Whose Side Are You On? Disloyal Bonding and Strategic Lies, Bob and Jeremy explore the hidden dangers of strategic lies in the corporate world. When businesses prioritise s…
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Send us a text Have you ever wondered if offering a small favour to a customer could unravel an entire organization's integrity? Join Jeremy Blake and Bob Morrell as they illuminate the hidden world of disloyal bonding and strategic lies within contact centres and beyond. In this episode, inspired by their upcoming book "Whose Side Are You On? Disl…
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Send us a text This introduction is written by an AI bot provided by the podcast broadcaster. The description is edited slightly but it saves an hour of work every time a new episode is published. Bob Morrell and Jeremy Blake unravel the intriguing evolution of artificial intelligence, from its mythological origins to today’s cutting-edge innovatio…
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Send us a text Can you confidently state the price of your product without feeling like you’re dropping a bombshell? Uncover the secrets to mastering price delivery in sales, and learn why timidly muttering numbers or hiding them between features can erode your credibility. We share vivid anecdotes, such as the tale of a travel agent struggling wit…
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Jerry Stevenson Success Secrets for Musicians. Jerry returns to the podcast, and we look in depth at what makes a successful creative musician. The points raised work for any artist gleaned from many years of experience of working as a top guitarist. This gets very deep and very interesting, and I my opinion are the things not taught in college and…
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Julian Vayne, Psychedelic Occultist, Writer, Teacher and Artist. Great chat with Julian, I thoroughly enjoyed this. A very, very interesting guy. Julian Vayne is a British independent scholar and author with over four decades of experience within esoteric culture: from Druidry to Chaos Magic, from indigenous Shamanism through to Freemasonry and Wit…
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Send us a text Have you ever wondered what it takes to make a lasting impression at a networking event? This episode kicks off with a hilarious sketch showcasing some common networking blunders, reminding us all about the importance of making a strong first impression. We dive into practical tips on overcoming shyness, avoiding snap judgments, and …
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Charlie Kish Guitarist for Another Day Rescuing Phones and Being Very Cool on Social Media It's great to talk to Charlie Kish who is the guitarist for the rock band Another Day. Charlie is oozing with enthusiasm for playing and gigging which comes across in this interview and a cracking guitarist to boot. This was great fun chanting to Charlie as h…
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This is such an amazing story that it needs another listen. One of the inspiring tales that is very weird. I am really pleased to be talking to an old friend of mine, Kevin Lee. Kevin was a school friend, who from humble beginnings, has lived an interesting life. His amazing story involves music, martial arts, famous musical families and vintage ca…
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Mini Kingman, Prog Rock, Coming to Art Late, Occultist and Success in Male dominated Business. I am delighted to be speaking to Mini Kingman on today’s podcast. Mini has a varied and interesting life working as a rep for her father’s highly successful business for over 20 years but her other interests include lifelong interest and connection to the…
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Paul Cheneour Flute, music improvisation, strands of income, addiction to thinking. Paul is one of the greatest musicians that I know. He is awesomely creative with over 60 albums to his name with fabulous collaborations with musicians world wide. The addicted to thinking – we go down the Sufi, Taoism and Zen path to liberate ourselves. How to unli…
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Bob Plimer Ancient Greek, Latin and Egyptian and their Occult practice and Jazz Piano. Bob Plimer is an extraordinary guy. He is an expert in Classics and has written several excellent books on alchemy, Mithraism, and Hermetica, and he is a fantastic Jazz Pianist. We go down the rabbit hole of creativity, mysticism and music. This is a cracking epi…
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Send us a text We all have irritators – things we say without realising. You may know what you’re talking about but you’re not thinking about how you come across, and as such you will pepper your discussion with verbal habits that are really annoying. ‘Obviously’ is the most common, followed by ‘basically’. How patronising when you think about it! …
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Send us a text Elections are great ways to learn about the best public speaking. Rishi Sunak, Keir Starmer, and Nigel Farage, as well as a huge number of supporting cast members will be trying their best to influence us over the next few weeks and any of us can study how good they really are. We all need, sometimes to elevate our voices and captiva…
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Adrian Reynolds part 2 Winning on the scratch cards, searching for the Lambton Worm. Parks, Bipolar, screens flattening perception, winning on the scratch cards, searching for the Lambton Worm Stories having power to affect our reality it the weirdest ways like meeting someone on the 6th of the 6th 2006 called Damian. This is a great chat about Neu…
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Adrian Reynolds NLP, Collector of Boxes Physical and Metaphorical This is a great chat about Neuro Linguistic Programming with some brilliant ideas about storing ideas and information using the toolbox of NLP. I loved this chat with Adrian a brilliant thinker. If you are interested in Adrian’s work contact me vichyland@msn.com This episode is one l…
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Send us a text Senior Managers have an important question to answer – what development is going to make them better at what they do? Or do they need any at all? Unlock the full potential of senior leadership with expert insights from Bob & Jeremy, executive coaches who bring to life the varied activities that are available. This episode promises an…
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Anna Shepherd Artist, Gardener, Tarot, Witch, Cleaner Clootie Campaigner I am joined by Anna to discuss living in the seasons, old cottages, being and embodiment in the creative process, Anna started the cleaner clootie campaign which is the folkloric votive offerings often left on trees but making them ecofriendly. We discuss how we create a creat…
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Send us a text This is the most underused question in sales. Unlock the secret to improving your sales with the subtle, yet impactful, 'power of choice' strategy. Join Bob Morrell and Jeremy Blake as they reveal how offering options can shift the customer's mindset from a passive observer to an active decision-maker. Ever been trapped by the 'yes o…
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Send us a text In this new podcast, The Reality is Sales Training, Bob Morrell & Jeremy Blake, with over 20 years of experience behind them, dissect the worldwide sales conversation. They offer you the wit and wisdom to craft compelling narratives and new sales approaches that captivate any prospective customers. In this first episode, discover the…
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Simon Bradbury Heavy Rock Guitar Blacklight Vice Simon Bradbury from Southampton is the Rhythm guitarist and one of the songwriters in Blacklight Vice . Guitar player of over 20 years and music enthusiast for the 70s &n 80s. Music is his religion and has been part of his life for along as he can remember. Having been in several originals and cover …
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Stuart Wheaton, Guitar, Teaching, Examining, Composition and Creating a Syllabus Today I'm talking to Stuart Wheaton senior examiner for LCME. We talk about music college, Carlos Bonell and various guitar examination boards from Trinity rock school to LCME. We also discuss how great players have very different ways of approaching music and teaching…
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Send us a text Have you ever caught yourself jumping to conclusions about someone based on their age or financial status? Our latest episode peels back the layers of ageism and bias within customer service, highlighting a conversation that will challenge your assumptions. Tune in as we dissect a fascinating call between a contact centre agent and a…
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Send us a text Ever been caught at the end of a meal, wallet in hand, wondering just how much to tip - or if at all? That's the exact conundrum we unpack in today's lively podcast, where we navigate the new Employment Allocation of Tips Act 2023, set to revolutionise UK's service industry. Join us as we delve into the principles of fairness and tra…
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Heather Bentley Strings, From Classical to Improvisation, Composer, Trailblazer. I am chatting to the multitalented Heather Bentley today. This is a great chat about her journey in music. There are some amazing insights here from a wonderful musician. Seattle-based violist and composer Heather Bentley has trailblazed a career as one of the West Coa…
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Mark Hewitt Snowshill Manor, Charles Wade, Skateboarding and Magical Objects. This episode is with the wonderful Mark Hewitt. We talk Skateboarding, the magical world of Snowshill Manor and its link with the Museum of Magic in Boscastle and Mark’s forthcoming book on the artifacts of the Snowshill Manor and the eccentric life of Charles Wade. We ex…
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Send us a text Are you constantly the go-to problem solver in your contact centre? It's time to break free from the chains of reactive problem-solving, and our latest episode is your key to unlocking a more proactive team. We delve into the persistent cycle of team leaders being side-tracked by their team's issues, a pattern that not only disrupts …
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Send us a text How do you get through to a company's decision-maker? You’re not alone, this episode is a must-listen for anyone in the B2B space. We kick things off with a hilarious skit that hits close to home, capturing the all-too-familiar frustration of reaching out to remote-based workers. Then, we break down the hard truths of the increasingl…
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Bet Huws Welsh Folklore and Magic the power of the Welsh language Mabinogion. I'm talking to Bet Huws about the importance of language rooted in the soil and the importance of using Welsh for running events on magic and folklore. We talk about the enchanting nature of the Welsh language and the Science of Awe. We talk about the Mabinogion, the Bard…
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Replay Dee Dee Wilde, Pans People, TOTP, The Beatles, Jimi Hendrix and many more. I am super excited about this….. Dee Dee Wilde In 1966 Dee Dee co-founded the dance group Pan’s People, resident dancers on the highly popular TV show Top Of The Pops. Over the next ten years, due to their weekly appearances on the show the girls became a household na…
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Send us a text How often do you have to ask a manager for permission to use an offer? In your call centre how often does it happen? Well, strap in because we're dissecting that dance of discounts and it's quite the cha-cha of consumer psychology and strategic pricing! In this podcast we role play how these sound to customers – and work out what the…
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Send us a text What makes a sales strategy irresistible? This episode promises to change your approach to sales and sales training through the lens of behavioural science. We kick things off by discussing how societal trends, can signal shifts in consumer behaviour — a key factor in shaping effective sales tactics. We sight insights from behavioura…
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Replay Jerry Stevenson, Guitarist, Peter Green, Chris Rea Barbara Dickson Jerry Stevenson is a guitarist and singer who has worked with Peter Green Barbara Dickson and Chris Rea amongst others and has with his bands Gambler and B Sharp (I love that name) impressing us with his playing over the years. Lovely interview lots of things that I found I h…
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REPLAY Ben Thomas Guitarist, Adele, Sam smith, how to make great choices I talk to Ben about being the guitarist for Adele, Sam Smith and may others, great chat about starting out at Brit School and the meteoric rise of Adele and Sam Smith Ben makes great choices and listen to how he does it. This is a must for people looking to get into the music …
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Send us a text Do you understand the frustration a customer feels when you say “I need to put you on hold and check with my manager"? This episode promises to unravel why this all-too-common practice is holding back the potential of call centres everywhere. We confront the lack of agent empowerment head-on, striving to identify the bottlenecks that…
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Send us a text In our latest episode, we examine new research into the level of customer satisfaction in the UK, where the landscape has shifted dramatically in recent years. We start by discussing the reasons behind the decline in customer’s experiences, from the pandemic's shake-up of our shopping habits, to Brexit and the economic and political …
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Back in Kent, Solo Show, Creative thinking stimulus of knowing the land. I am walking the footpaths in my old stopping ground in Kent and I ponder environment and what it does to your creative thinking and wellbeing. I consider the impact of moving back and hearing from past contacts. To support the podcast and get access to features about guitar p…
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Bradley Mason – Drums, Playing Stadiums, Web Development, Dubbing Mixing for Film In this episode I'm talking to Bradley Mason and his work with Noel Richards playing massive stadiums around the world. Bradley talks about his experiences over the couple of decades of being a pro musician. I worked with Bradley in Red Touch and we talk about having …
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Mark Fitzpatrick Unreal City We talk Unreal City and carry the burden of art. We discuss some of the twists of the narrative and how this of occurs in the real world. How the Parisienne venue really stepped up to the mark. Such a great read with layer upon layer of symbolism in this gothic edged story with some great modernist tricks in the telling…
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Richard Edwards Returns, Moelyci Farm, Synchronicity Osman Spare Psychogeography This episode sees the welcome return of Richard Edwards and we go down a number of rabbit holes. We talk about when the weird becomes not so weird, we discuss the Kogi Indians and the impact on Richard's psycho geography. We question belief in what is possible and not …
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