Keys to the Shop x Valor: How to Raise Barista Wages – 04/13/2024

Valor Coffee Podcast

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We were stoked to have the opportunity to take a break from the action at SCA Expo 2024 to sit down with a true veteran of the coffee industry, Chris Deferio. Chris has 20+ years of experience in specialty coffee, ranging from working behind the bar to where he is now, consulting and podcasting through his business, Keys to the Shop. KTTS has released hundreds and hundreds of podcast episodes with many high profile guests and leaders in the industry, and Chris is a fount of knowledge. We were honored to chat for an hour about a fun topic: barista wages and how cafes can implement certain things to give their people better pay. For those of you looking for consulting for your coffee business, Chris is your guy. Hope y'all enjoy this one, we sure did!
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00:00 Introduction
06:21 Why today’s topic is important to us
12:59 Should owners sacrifice their income?
17:36 Be transparent with employees about what they should expect
25:56 Discussing different leadership models for cafes
35:49 How to make a smaller team more efficient, for everyone’s benefit
40:49 Discussing robotics & automation in cafes
48:06 Can a decentralized leadership model work?
55:24 How many baristas are asking for raises rather than waiting?
59:00 One on Ones with employees build trust & improves culture
01:03:41 Balancing baristas admin responsibilities
01:09:46 Taking care of your staff won’t break your business
01:13:34 Conclusion