Digital Customer Success, AI, Podcasting & Fun with Dillon Young of the Lifetime Value Podcast | Episode 022
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As a neutral podcast host, I am not supposed to pick favorites...so I won't.
But if I did - this conversation with Dillon Young ( Lifetime Value Podcast) would rank among my favorites because it combines great insights, a lot of fun and some shared background/experiences into one lovely package.
Yes, there is some fun banter in the episode (you're welcome for those of you who enjoy that). Besides that, Dillon and I discuss quite a few Digital CS related topics including:
- Podcasting in CS
- The evolution of digital CS towards making CSMs more effective
- The infancy of GenAI and speaking the language of prompts
- Dealing with data collation and a disjointed tech stack
- Optimizing your data so that CSMs have an easier time prepping for calls/meetings
- Using downtime to maintain your data and systems so that you can be ready when the wave comes
- Mental health and focusing on being careful what and how much you consume on a daily/hourly basis.
I hope you'll have as much fun listening to this episode as Dillon and I had recording it. If you'd like more, go check out his podcast, Lifetime Value - where I'll be a guest this fall as well.
Enjoy! I know I sure did...
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung/
Lifetime Value Podcast: https://lifetime-value-the-customer-success-podcast.simplecast.com/
Resources Mentioned in this Episode:
- Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue by Nick Mehta, Dan Steinman, Lincoln Murphy and Maria Martinez (forward): https://amzn.to/40bmr95
- The Chief Customer Officer Playbook: 8 Strategies that Will Accelerate Your Career and Win You a Seat at the Executive Table by Rod Cherkas, Gemma Cipriani-Espineira (Preface) and Nick Mehta (Foreward) : https://amzn.to/3QtNQA7
- The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company by Wayne McCulloch: https://amzn.to/3QCzZHP
Digital CS Shoutouts
- Mickey Powell: https://www.linkedin.com/in/mickeypowell/
- Dan Ennis: https://www.linke
Today's episode is sponsored by Vitally. If you're in the market for a feature rich, easy-to-implement CSP - go sign up for a demo at vitally.io/digitalcx. If you take a qualified demo with them, you'll receive a free pair of AirPods!
Thank you to our sponsor, Vitally!
Vitally is a wonderfully feature-rich, fast-to-implement CSP that we are proud to have as a sponosr!
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The Digital Customer Success Podcast is hosted by Alex Turkovic
Chapitres
1. Digital Customer Success, AI, Podcasting & Fun with Dillon Young of the Lifetime Value Podcast | Episode 022 (00:00:00)
2. Podcasting Journey and Customer Success (00:00:38)
3. Podcasting and Digital Customer Success (00:16:38)
4. Limitations of Generative AI in Customer Success (00:25:39)
5. Customer Success and Context (00:42:08)
6. Controlling Digital CS Content and Mentions (00:53:30)
7. Digital Customer Success Podcast Growth (01:04:12)
69 episodes