129 Ashley Reichheld & Amelia Dunlop - The Four Factors of Trust

Create New Futures | How Leaders Produce Breakthroughs and Transform the World through Conversation

Ashley Reichheld & Amelia Dunlop are both passionate leaders within Deloitte Digital. Ashley works as a Principal and Customer & Marketing practice leader, while Amelia is the Chief Experience Officer. Their research is codified in the new book, The Four Factors of Trust : How Organizations Can Earn Lifelong Loyalty , where they offer practical guidance to measure and build trust in the relationships that matter most by cultivating humanity, capability, transparency and reliability. Join Aviv Shahar as he engages in a meaningful discussion with Ashley Reichheld & Amelia Dunlop centered on trust, humanity, purpose, and meaning.

• 00:30 – Aviv introduces today’s guests, Ashley Reichheld & Amelia Dunlop, who reflect on today’s topic: The Four Factors of Trust
• 02:56 – Key learnings Ashley & Amelia would pass along to the younger generation as they begin to shape their careers
• 04:49 – What younger workers think about trust and empathy
• 06:26 – Defining and measuring ‘humanity’ and how it relates to trust
• 09:42 – What it occurring with Generation Z
• 13:27 – How leaders can cultivate an environment of trust
• 16:29 – Why trust is critical across multiple institutions
• 17:34 – Reclaiming our humanity
• 19:54 – Ashley & Amelia share early influences on their careers
• 21:18 – The gender imbalance & sustainability
• 24:38 – Advice Ashley & Amelia give to young women entering the workforce
• 30:58 – Ashley & Amelia speculate on the future and necessary systemic changes
• 33:31 – Purpose, Meaning, and Trust
• 37:07 – Final thoughts from Ashley & Amelia

FULL SHOW NOTES: https://www.avivconsulting.com/cnf129