Customer Service Rockstar: Understanding Neurodiversity, How to Retain Neurodiverse Employees & Customers & How to Understand Your Audience

Retain: The Customer Retention Podcast

In this episode of Retain: The Customer Retention Podcast, host Lauren DeSouza talks with Peter Shankman, a six-time bestselling author, entrepreneur, keynote speaker, and host of the Faster than Normal podcast. Together, Lauren and Peter discuss how companies can retain neurodiverse employees while also creating neuro inclusive workplaces, how to include and retain neurodiverse customers, and how to understand your audience.
Peter is a renowned expert in customer service, a Futurist in Residence at BluShark Digital law firm, and founder of Shankminds: Business Masterminds. He is also a keynote speaker focussed on the importance of neurodiversity at work and how companies can become Neurodivergent-friendly. He hosts the Faster than Normal podcast, one of the top ADHD podcasts out there. He’s recently announced a collaborative venture to launch Mental Capital: a consultancy that helps companies attract, hire, and retain neurodiverse employees while also creating neuro inclusive workplaces.

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Retain: The Customer Retention Podcast is handcrafted by our friends over at: fame.so
Previous guests include: Dave Kerpen, Shep Hyken, Joey Coleman, Dan Gingiss, Brittany Hodak, Ron Kaufman and Jim Tincher.
Check out the three most downloaded episodes:

• Why You NEED to Pay Attention to Retention with Joey Coleman, Chief Experience Composer at Design Symphony
• Mastering Customer Experience: The Art of Being There with Dan Gingiss, The Experience Maker
• The Game Plan: Demystifying Gamification with Moe Ash, Founder of The Catalyst

If you are interested in being a guest on Retain: The Customer Retention Podcast, please complete this form: fame.so/gmb-guest