))
E2: Jana Soppa, parcelLab's Head of Carrier Integration
Manage episode 401927378 series 3549895
Contenu fourni par parcelLab. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par parcelLab ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.
In today's episode, we're joined by Jana Soppa, Head of Carrier Integration at parcelLab.
Listen now as host Angus Knights talks to Jana about her time working as a Returns Leader at Decathlon, the challenges of scaling logistics in a fast-growing business, how to shift your mindset from thinking about processes to experience, and her advice on how retailers, carriers and software vendors can work together to create a lasting experience for their customers.
Music: "Bill Dithers" by Dan Moross
Happy listening - make you sure you subscribe to stay up-to-date on future episodes!
Follow us to learn about all things post-purchase experience:
Chapitres
1. Introduction (00:00:00)
2. Jana's journey to Decathlon (00:01:13)
3. How returns were handled at Decathlon, the introduction of marketplaces, and why they started to think about post-purchase experience (00:06:44)
4. First interaction with parcelLab, how that led to Jana working here, and what the Carrier team does (00:22:13)
5. How retailers, carriers and software vendors can work together to create a lasting customer experience (00:29:12)
6. Current market challenges and trends (00:33:56)
7. Future trends (00:38:57)
8. How to collaborate with Jana (00:43:07)
9. Closing remarks (00:44:38)
5 episodes
Partager
