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The Art of Training New Hires Efficiently
Manage episode 432841704 series 3565799
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Brian Johnson joins Happy to Help for the second time! In this episode, we discuss training new hires! Brian and Priscilla dive into prioritizing new hire training, a recent training project, and tips for developing your own training program!
They touch on training in small teams, the importance of flexibility and adaptability in training, hands-on inbox training, personalized self-study topics, and fostering an environment where questions are celebrated!
We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com!
To learn more about Buzzsprout visit Buzzsprout.com
Chapitres
1. Training Support Specialists for Remarkable Service (00:00:00)
2. Guest Intro: Brian Johnson (00:00:25)
3. Training New Support Hires (00:03:59)
4. Tips for Training on Small Teams (00:06:55)
5. Remote Shadowing and Structured Training (00:13:45)
6. Evolution of Buzzsprout Support Training (00:14:53)
7. Developing a New Training Plan (00:19:30)
8. Buzzsprout's Podcaster Success Training Program (00:27:55)
9. Tailoring Your Training Process Over Time (00:37:04)
10. Tips for Developing a Training Plan (00:41:18)
11. Support in Real Life: Navigating Difficult Conversations in Teams (00:48:46)
13 episodes
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