))
The Power of Authentic Engagement in Restaurants with Ken McGarrie and Mark Braver
Manage episode 429454350 series 2930439
Contenu fourni par Ovation. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par Ovation ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.
On this episode, authenticity takes the spotlight as we explore what it means to provide genuine care and high-quality service in the hospitality industry with Ken McGarrie and Mark Braver of Fifty/50 Consulting.
Listen to an inspiring story from a West Coast resort that showcases the power of meticulous staff training in creating sincere guest interactions. We also shed light on the challenges small, family-run restaurants face when expanding, stressing the importance of embedding authenticity into training and company culture.
This episode celebrates the true essence of hospitality, highlighting the 50-50 Group's remarkable COVID-19 initiatives and recognizing industry leaders for their contributions.
Chapitres
1. Restaurant Industry Experts Discuss Operations (00:00:00)
2. Authenticity in Hospitality Training (00:10:48)
3. Authentic Hospitality and Industry Recognition (00:17:18)
330 episodes
Partager
