Les meilleurs podcasts Managed Service Providers (2024)

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[170] How to Master Email and File Migrations for MSPs 46:43

4d ago46:43

46:43

In this interview, Richard Tubb speaks to Colin Hogg, the vice president of sales for Couchdrop. They have an amazing migration solution for MSPs called Movebot. It makes it much easier to do data migrations for your clients. Colin explains the Movebot Migration solution and how the organisation manages rapid technology developments and how they qu…

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[169] Professional Musician to MSP Guru: the Amazing Luis Giraldo 1:25:04

11d ago1:25:04

1:25:04

In this episode, Richard Tubb speaks to Luis Giraldo, the Chief Evangelist for ScalePad, a company that offers a collection of applications to help MSPs launch their growth. In the IT space, he is something of an MSP guru. He has also been an MSP, CEO, SaaS consultant and an active member of the CompTIA peer group. And in this interview, he tells R…

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[168] Best-Kept Secret to Global Leader: The Remarkable Evolution of Comptia 1:26:37

1M ago1:26:37

1:26:37

In this interview, Richard Tubb speaks to Todd Thibodeaux, President and Chief Executive Officer of CompTIA, a nonprofit organisation that supports MSPs and IT businesses. Todd explains how CompTIA supports MSPs, vendors and others in the tech space, how they change people’s lives, and shares his own journey with the organisation. Richard asks Todd…

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[Bonusode] Live From Pax8 Beyond EMEA: Rob Rae on Amazing Events 26:19

2M ago26:19

26:19

This episode was recorded live in Berlin, Germany at the Pax8 Beyond EMEA conference. Rob Rae is the Corporate Vice President of Community and Ecosystems for Pax8. Rob talks about how it feels to bring Pax8 Beyond to Europe and the decision to do so. He also discusses the MSP event industry in general, and shares his process for choosing keynote sp…

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[Travelogue]: Pax8 Beyond EMEA 2024: Growing Community Beyond the Cloud 32:47

2M ago32:47

32:47

Time for another Team Tubb Travelogue! This time, Gudrun Lauret catches up with Richard Tubb and Lenka Koppova, who are in Berlin for Pax8 Beyond EMEA 24. Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from this big event. Richard shares how the community rallied around when he lost his l…

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[Bonusode] Live From Pax8 Beyond EMEA With Phylip Morgan: What's New? 18:52

2M ago18:52

18:52

This episode was recorded live in Berlin, Germany at the Pax8 Beyond EMEA conference, and Richard Tubb speaks to Phylip Morgan. He’s the Pax8 Chief Revenue Officer EMEA, and they talked about what’s new at Pax8. Phylip talked the importance of the Pax8 cloud marketplace and why MSPs should embrace them instead of fearing them as the competition. He…

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[167] Building a Culture of Success: Secrets from the UK's Top ISP 57:56

2M ago57:56

57:56

In this interview, Richard Tubb speaks to Richard Tang, the founder and CEO of Zen Internet, consistently rated as the top internet service provider in the UK. Founded in 1995, the initial plan was to capitalise on the popularity of a new technology. Today, they provide broadband services to mainly business users. Richard explains how Zen does thin…

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[166] Need More Free Time? Call Answering Services are a Game-Changer for MSPs 50:53

2M ago50:53

50:53

In this interview, Richard speaks to Leigh Smith, Director of Growth and Happiness at AnswerConnect, a 24/7, live call-answering solution founded in 2002. The service enables MSPs to streamline issue resolution, manage tickets more efficiently, and maintain their SLA compliance. And they offer support with capturing and qualifying leads. Leigh expl…

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[165] The 20-Year Overnight MSP Success Story You Need To Hear 57:02

2M ago57:02

57:02

In this interview, Richard Tubb speaks to Daniel Shone and Chris Gorman of Apex Computing: Daniel is the Managing Director and Chris is the CEO. Based in the North West, they support their clients with cybersecurity, hardware and software procurement, BDR and consultancy. They talk about how Apex got started, what it’s like running a business with …

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[164] Top Lessons from 25 Years Building a Successful MSP 1:13:40

3M ago1:13:40

1:13:40

In this episode, Richard Tubb speaks to David Brereton. David founded Myson Pages 25 years ago, while most of his peers were operating on a break/fix model. Today, he has 15 employees and supports SMEs with a range of IT requirements. David talks openly about how early challenges helped Myson become the company it is today and why they do managed s…

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[Travelogue] UptimeLIVE 2024: Business Growth for MSPs 13:53

3M ago13:53

13:53

Time for another Team Tubb Travelogue! This time, Gudrun Lauret catches up with Richard Tubb and Lenka Koppova, who are in London for UptimeLIVE. Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from this big event. They share why UptimeLIVE is different from the usual MSP events, the new b…

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[163] Why Modern MSPs Need to be at Uptime Live 53:59

3M ago53:59

53:59

In this interview, Richard Tubb speaks to Jason Kemsley and Bradley Munday, the co-founders of Uptime, a white-label, outsourced solution provider. They offer helpdesk, NOC, SOC and project support. They are also the organisers of a new MSP conference, UptimeLive. They tell Richard how Uptime helps MSPs and what their typical client looks like. Bra…

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[162] How to Make Accurate Billing a Superpower for Your MSP Business 43:16

3M ago43:16

43:16

In this interview, Richard speaks to Ben Rogers, a Sales Manager at Cloud Billing. Cloud Billing offers a solution that helps MSPs to automate their billing processes quickly, accurately, and comprehensively. Ben explains how they help MSPs with their billing and support them manage all of their responsibilities, as well the types of clients they w…

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[161] Why CompTIA are the MSP Industry's Best-Kept Secret 1:26:44

4M ago1:26:44

1:26:44

In this episode, Richard speaks to MJ Shoer, the Chief Community Officer at CompTIA. After studying for a degree in computer science, he worked in sales for startup software and hardware companies. He taught himself everything he needed to know about technology and became an IT director. He went on to found his own successful MSP, which he sold to …

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[160] How to Harness Personal Power, Energetics, and Mindset for MSP Success 47:05

5M ago47:05

47:05

In this interview, Richard speaks to Fiona Challis. She’s been in the IT industry for over 25 years, firstly in corporate and then running a sales training company. Now, she’s passionate about mindset, personal development and energetics. Feeling like she needed a change, Fiona left the sector to grow, explore and try new things. She’s been helping…

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[Bonusode] How Kaseya is Revolutionising Their Offers to Better Support MSP Partners 24:19

5M ago24:19

24:19

In this episode, Richard Tubb talks to Dermot McCann. He’s the Executive Vice President and General Manager for Kaseya EMEA, having previously worked as General Manager for APAC in Australia. He tells Richard about his background as an MSP, why he rejoined Kaseya and how his new role will help the company to grow and develop in Europe. He talks can…

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[159] How to Use Personal Branding to Boost Your MSP's Reach 49:17

5M ago49:17

49:17

In this episode, Richard Tubb speaks to Victoria Blinova, a senior strategic partner manager at Google. She specialises in YouTube deals and leveraging her marketing skills to drive business growth. She is passionate about personal branding as a tool to boost visibility and reach. Now as a start-up co-founder and advisor, Victoria is deeply engaged…

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[Bonusode] The Secret to Growing a Successful MSP: Don't go it Alone 19:20

5M ago19:20

19:20

In this bonus TubbTalk episode, Richard speaks to Daniel Shone, the Co-Founder of Apex Computing, an MSP based in Manchester. He heads up the account management and sales and marketing teams. They have recently become Azure infrastructure certificated with the help of Pax8. Daniel tells Richard why he attends conferences like Dattocon, how the righ…

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[158] Sales, Remote Working and Automation: Powerful Advice for Modern MSPs 1:23:15

5M ago1:23:15

1:23:15

In this interview, Richard Tubb speaks to Arlin Sorensen, VP of Ecosystem Evangelism at ConnectWise. He’s been involved in the industry for almost 40 years. In that time, he started HTG peer groups, now IT Nation Evolve. He had a VAR MSP for 27 years, which he sold in 2012, and recently sold his ag-tech business which focuses on delivering precisio…

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[Bonusode] How IT Glue are Harnessing AI to Improve Documentation for MSPs 17:31

5M ago17:31

17:31

Nadir Merchant is the General Manager and CTO for Kaseya’s MSP and IT operations Product Suite. He’s worked in DevOps, engineering and also held the role of chief technology officer for IT Glue, the documentation experts. Today, his work is focused on building out the engineering offer. In this bonus TubbTalk episode, recorded live at Dattoncon 202…

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[157] Looking Into The Mindset Of A Successful, Modern MSP 44:02

5M ago44:02

44:02

Robert Gibbons is Chief Revenue Officer at Aabyss, and Troy Midwood is the Chief Technology Officer. This interview was recorded with Richard Tubb live at Dattocon in Dublin in June 2024. Robert and Troy shared their experiences in the IT sector, and explained why they believe it’s important to attend conferences such as Dattocon, and why they even…

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[156] How To Partner With a Vendor To Grow Your MSP Business 58:20

6M ago58:20

58:20

In this episode, Richard speaks to Greg Jones, Vice President of Business Development at Kaseya Datto. A former MSP, he’s the executive council leader of CompTIA UK and Ireland Committee. Greg has led the way in encouraging modern MSP leaders to share their knowledge through video and social media. Grey shares his journey in the MSP space, going to…

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[155] How To Stop Mac Hacks In Their Tracks 1:13:17

6M ago1:13:17

1:13:17

In this episode, Richard talks to Stuart Ashenbrenner and Wes Hutcherson of Huntress. They share their advice on managing Macs for clients to prevent and manage hacks. Stuard is a staff macOS researcher, focusing on macOS security and development, with a ton of experience working as a macOS detections engineer and software engineer. He's spoken at …

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[154] How to Use and Sell Microsoft CoPilot for MSP Growth 1:06:09

6M ago1:06:09

1:06:09

In this episode, Richard Tubb speaks to Eric Östlund-Folkeryd, the go-to market lead for Microsoft AI at Pax8 EMEA. He’s the business lead for Microsoft CoPilot and other AI tools. Eric worked in commercial AI and SaaS roles at multiple organisations, which makes him the ideal person to help MSPs make the most of the latest tools. He shares his jou…

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[153] The Godfather Of Modern Productivity: How To Leverage GTD For Teams 51:44

7M ago51:44

51:44

In this interview, Richard Tubb is joined by David Allen, the godfather of modern productivity. He’s the author of Getting Things Done, the best selling book that spawned the GTD movement, which is now a part of daily life for millions of people all over the world. David has over 40 years’ experience as a management consultant and executive coach, …

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[152] The MSP Owner’s Guide To Becoming A Better Leader 1:06:30

7M ago1:06:30

1:06:30

In this episode, Richard Tubb speaks to Juan Fernandez, the Global Channel Chief at SuperOps, the next-gen platform for MSPs. A former MSP and investor, Juan’s achievements have been recognised across the industry, winning a host of awards. Juan shares his journey in the MSP space, who SuperOps are and what Juan’s role involves, as well as how he c…

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[151] How to Uncover Cutting Edge Cybersecurity Solutions for MSPs 1:00:55

8M ago1:00:55

1:00:55

In this episode, Richard Tubb talks to Angus Shaw, the sales director of Brigantia, a UK-based, value-added cybersecurity distributor. Part of the management buyout team that acquired Brigantia in 2016, he's played a pivotal role in establishing Brigantia as a top name in the UK cybersecurity space. Angus talks about his career in the IT industry a…

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[Travelogue] MSP Show & SuperOps SuperSummit 2024 23:18

8M ago23:18

23:18

Time for another Team Tubb Travelogue! In this instalment, Lenka Koppova catches up with Richard Tubb, Stephen McCormick and a few special guests who are currently in London at the SuperOps SuperSummit Beer & Banter afterparty after a busy week. Grab a cup of your favourite tea or coffee or even something stronger, relax and join them for a fun con…

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[150] 25 Years an MSP - Valuable Lessons You Learn from Longevity 2:08:57

8M ago2:08:57

2:08:57

In this episode, Richard Tubb speaks to Craig Sharp, the founder of UK based MSP Abussi, one of the longest-running managed service providers in the country. Craig founded Abussi in 1995 as a database supplier, and the business has transitioned over the past 26 years from software into break/fix hardware. Today they offer managed services, which th…

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[Bonusode] How One MSP Expert Overcame Imposter Syndrome for International Success 27:03

8M ago27:03

27:03

In this episode, Richard speaks to Tom Welton, a Solutions Engineer at Pax8. Previously working in their Colorado office, he has been based in the UK since the company opened their first European location. After getting special dispensation from the British government to move over in the middle of the covid pandemic, Tom has since helped Pax8 to es…

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[149] Why You Need to Know the Process of Process for MSP Growth 54:14

8M ago54:14

54:14

In this episode, Richard Tubb speaks to Allen Edwards, an accomplished entrepreneur and speaker. He's the founder of Eureka Process and the co-owner of Gozynta. Allen has also just published a book: “Process and the Other P Word (Which is also Process): the Power and Profitability of Process Within Your IT Business.” Mentioned in This Episode Gozyn…

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[Travelogue] Channel Live & UpLift Live 2024 20:46

9M ago20:46

20:46

Time for another Team Tubb Travelogue! Gudrun Lauret catches up with Richard Tubb, Stephen McCormick and Lenka Koppova who are in Birmingham for two events -- Channel Live, and UpLift Live 2024! Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from these two events. There are shout-outs to …

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[148] How High Performing MSPs Leverage People Power for Success 59:57

9M ago59:57

59:57

In this episode, Richard Tubb talks to Dean Watmough, an expert on MSP people. He’s the CEO and cofounder of Humnize, a UK based business that is focused on empowering MSPs to build, develop, and retain highly skilled teams. He and Richard talk about how Humnize came about, how they help their MSP clients to leverage people power and how they find …

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[Bonusode] The Cloud & Cybersecurity Expo: What's New for MSPs? 17:25

9M ago17:25

17:25

In this bonus interview, Richard speaks to Mostyn Thomas, the Senior Director of Security at Pax8 and an expert in cybersecurity. The conversation was recorded live at the Cloud and Cybersecurity Expo in London in March 2024. Mostyn is responsible for overseeing the company’s channel security operations, empowering Pax8 partners to reduce risk, imp…

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[Travelogue] The Cloud & Cybersecurity Expo 2024 27:08

9M ago27:08

27:08

Time for another Team Tubb Travelogue! Lenka Koppova catches up with Richard Tubb, Stephen McCormick and special guest Tom Welton of Pax8, who are in London for the huge Cloud & Cybersecurity Expo 2024! Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from this big event. There are shout-ou…

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[147] One Woman in Tech's Remarkable Journey from MSP to Community Manager 58:33

9M ago58:33

58:33

In this episode, Richard Tubb speaks to Nancy Henriquez, Head of Community at SuperOps. They offer an AI-powered PSA-RMM solution for MSPs of all sizes. Nancy tells Richard how she went from MSP owner to community leader. Nancy tells Richard why she changed career, what SuperOps do and why they’re playing down the AI aspect of their offerings. Plus…

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[146] Growth and Success Advice From The Wizard of MSP Data Migrations 57:56

10M ago57:56

57:56

In this episode, Richard Tubb speaks to Michael Lawson, who has over 15 years of experience in working with MSPs. A seasoned startup founder, he’s recently built an exciting new platform for MSPs. Movebot is designed to make data migration easier, particularly at scale. Michael tells Richard how he came up with the idea for Movebot, the tools it in…

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[145] The Tech Nerd's Ultimate Guide To IT Career Success 1:00:42

10M ago1:00:42

1:00:42

In this episode, Richard Tubb speaks to Dan Adams. Dan is the chairman of New England Network Solutions, a Massachusetts-based MSP, and he's also the founder of Up-skill, a media and e-learning service for IT professionals. Dan is also the author of "The Tech Nerd's Guide to Career Success: Seven Proven Lessons to Unlock Your Growth in an IT Servic…

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[Bonusode] The AI-Files: A Message From Richard Tubb (Almost!) to MSP Listeners 6:07

10M ago6:07

6:07

In a unique bonus episode of TubbTalk, Richard Tubb discusses why he wants to do an audio version of his popular MSP Insights newsletter. Richard explains that many MSPs prefer to listen rather than read. If you're busy or commuting, it's easier to have audio on in the background. Plus, Richard hopes that this will help him reach a bigger audience,…

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[144] How MSPs can Learn From The Illustrious Leader of The Tech Tribe 2:07:54

11M ago2:07:54

2:07:54

In this episode, Richard Tubb speaks to Nigel Moore, the illustrious founder of The Tech Tribe. It’s community for forward-thinking MSPs looking to network, collaborate and learn from their peers. Its members have access to marketing, training, expert panel discussions and more. This is a bumper episode, so get a flask of tea, a packet of biscuits …

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[143] How to Navigate the Cybersecurity Landscape: A Comprehensive Guide for MSPs 1:12:24

12M ago1:12:24

1:12:24

This episode was originally recorded live as a chat between Richard Tubb, Dray Agha and Joe Burns on the topic of cybersecurity. Dray is UK Manager for Threat Operations for Huntress, a managed cybersecurity platform. Joe is the owner of Reformed IT, an MSP based in the East Midlands. He’s also a Huntress customer, using their outsourced NOC servic…

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[Travelogue] B2B Marketing Expo and Contact Centre Tech Expo London 2023 33:20

12M ago33:20

33:20

This is another Team Tubb Travelogue! Steve McCormick catches up with Richard Tubb and Pascal Fintoni who are in London for two different yet complementary international events: the B2B Marketing Expo and the Call & Contact Centre Expo. Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the tech highlights …

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[142] AI, The Future of Managed Services and Pax8 for MSPs: What You Need to Know 1:17:32

1y ago1:17:32

1:17:32

In this episode, Richard Tubb talks to Phylip Morgan, the Chief Revenue Officer at Pax8. A cloud marketplace, they believe that the distribution market and the whole channel is fragmented, and somebody needs to unite and bring it together. Phylip shares his journey in the IT space, what drew him to Pax8 and how the industry has changed since he sta…

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[Travelogue] MSP Summit Manchester 2023 30:05

1y ago30:05

30:05

We managed to track down Richard Tubb and Steve McCormick during a recent trip to the North West of England. It was a busy couple of days; they attended the MSP Summit Manchester 2023 and then they fought their way through heavy traffic for the SBSC North West evening event, where we finally caught up with them. This is a fun discussion with the us…

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[Bonusode] Ask Me Anything: Potent Insights & Proven Methods For Success 1:04:01

1y ago1:04:01

1:04:01

In this special bonus episode, Richard shares his best MSP business advice. This show was recorded as a live AMA (ask me anything) with members of the SuperOps community. Mentioned in this episode: Get MSP Insights every Tuesday Every Tuesday I share my thoughts on the business of IT with you, the Managed Services community. Thousands of Managed Se…

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[141] Real-World Advice on How to Grow a Profitable, Efficient MSP Business 40:51

1y ago40:51

40:51

In this episode, Richard speaks to Darren Strong. Darren is the Managing Director of Focus Technology Solutions, a managed service provider based in the North of England. Plus, he’s also built and managed multiple MSPs and founded Scalable MSP. They consult, configure and implement established MSP best practices to help managed service provider bus…

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[Bonusode] The Most Exciting News for MSPs Coming out from Microsoft Ignite 2023 28:51

1y ago28:51

28:51

In this special bonus episode of TubbTalk, recorded live at Microsoft Ignite, Richard Tubb speaks to James Marshall, Azure Success Manager at Microsoft UK. They talk about what’s new at Microsoft and what MSPs can look forward to. James tells Richard why IT professionals should attend Microsoft Ignite, and they discuss why hybrid conferences are st…

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[140] How To Transform from an MSP to MSSP for Business Growth 1:08:49

1y ago1:08:49

1:08:49

In this episode, Richard Tubb speaks to Mark Taylor, the founder of Chorus, a Microsoft-focused MSP. Today, they are a leading MSSP, providing channel focused MDR and MXDR services built on the Microsoft security stack. Mark now serves as the CTO. Mark explains his background and how he ended up in the IT space, what an MSSP does and why he decided…

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[139] How Microsoft Clause 6B Will Impact MSPs and Continuity and What to do 56:34

1y ago56:34

56:34

In this episode, Richard is joined by Daisy Pike, manager of Solution Consultants EMEA at PAX8. Daisy has a wealth of experience in the IT industry, as well as a degree in electrical engineering. Pax8 are a groundbreaking cloud marketplace platform for MSPs. Daisy explains a typical day for her and what her team does, and how that fits in with the …

1
[Travelogue] Breaches and Brews Event in Birmingham with Huntress 20:47

1y ago20:47

20:47

In this impromptu Travelogue, Pascal Fintoni manages to catch up with Richard Tubb, Stephen McCormick and special guest Tracie Orisko, Senior Director of Sales Development & Community at Huntress. You can expect the usual mix of practical business advice, food and drinks reviews, fun travelling anecdotes and our Team Tubb Travelogue Quiz! The 'Brea…

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