TubbTalk: The Podcast For Managed Service Providers podcast

#Business #Tech #Itconsultants #Managedservices #Tech News #Richard Tubb #News #MSP

52:53

A young girl in juvie receives a letter from her favorite writer, whose past resembles her own (03:30). Luis Rodriguez, author of Always Running: La Vida Loca Gang Days in L.A , joins us for a very special episode of "Thursdays In Juvie" (09:13). . Luis Rodriguez is an award-winning author and Poet Laureate of Los Angeles. Rodriguez' accolades include: the Carl Sandburg Literary Award, a New York Times Notable Book recognition, a Lannan Foundation Fellowship, a Poetry Center Book Award, the PEN Oakland Josephine Miles Literary Award, and the Paterson Poetry Prize. His children’s books, América Is Her Name (Curbstone Books, 1996) and It Doesn’t Have to Be This Way: A Barrio Story (Children’s Book Press, 1999), were awarded The Paterson Prize for Books on Young People, two Skipping Stones Honor Awards, and a Parent’s Choice Book Award. (Poetry Foundation) . Thursdays in Juvie is brought to you by Advot. Advot is a nonprofit that uses arts education to empower system-impacted youth. To learn more, visit: https://www.advot.org . . . Executive Producers: Sara Acevedo, Naomi Ackerman Editor: Brendan Flavin Music: Patrick Burns Audio Engineers: Kennia Almonte, Calista Pineda Special thanks to the Boyle Heights Arts Conservatory and Tia Chucha's Centro Cultural & Bookstore…

TubbTalk: The Podcast for Managed Service Providers

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Richard Tubb has been a leader and keynote speaker in the MSP community for the last two decades. At the helm of media company and MSP advisory business Tubblog, Richard loves to showcase tech companies disrupting the industry, as well as shining a light on new tools you might not be aware of. His long-running and successful interview-style show, TubbTalk, features fireside style chats with the CEOs and CTOs of these businesses, to dig deep into how they got started in the industry, what inspired them to start something new and what their advice would be to anyone who wants to do the same. But it's not all tech focused! As a former MSP owner himself, Richard knows that there are many facets to being a business owner, which is why his guests reflect that too. Previous topics include mental health, sales, marketing, business growth, productivity, customer service and more. Wondering why you should listen? Well, as one fan put it: "It's like eavesdropping on a conversation between two friends, who are sharing their knowledge and wisdom with each other. You learn while you're being entertained."

200 episodes

TubbTalk: The Podcast for Managed Service Providers

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200 episodes

#Business #Tech #Itconsultants #Managedservices #Tech News #Richard Tubb #News #MSP

Tous les épisodes

TubbTalk: The Podcast for Managed Service Providers

1
[184] The MSP’s Guide to LinkedIn Growth: Expert Tips from John Espirian 1:31:05

il y a 7 weeks1:31:05

1:31:05

In this interview, Richard Tubb speaks to John Espirian, a technical copywriter for many years. Having seen success on LinkedIn, he now works exclusively as a LinkedIn consultant. He has a private community to help people get their businesses seen online, and is the co-founder and co-host of Uplift Live, a LinkedIn-focused annual conference. Richard asks John about AI-generated posts and responses on LinkedIn and how to find a happy medium. They discuss using company pages, Sales Navigator and the premium version of the platform. John shares a ton of helpful advice on how to be relentlessly helpful and create content your audience will value, how to use LinkedIn to grow your business and what you should do if you feel like you’re being left behind. Richard asks John about some dos and don’ts when using the platform, including third-party tools, sending DMs and connection requests, the benefits of getting recommendations and how to use LinkedIn Ads. John explains what’s working well on LinkedIn right now and how to stand out. He shares some quick wins to improve your personal profile and why consistency is the key to success. Mentioned in This Episode Espirian Connect with John on LinkedIn Join Espresso+ Richard's previous interview with John LinkedIn Conference: UpLift Live LinkedIn Company Pages expert: Michelle Raymond LLM/AI company: OpenAI Content expert: Juma Bannister LinkedIn expert: Louise Brogan Book: John Espirian: Content DNA Book: Bob Burg: The Go-Giver Content marketing expert: Mark Schaefer Lunchtime LinkedIn event: UpLift Live Nano…

TubbTalk: The Podcast for Managed Service Providers

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[183] Cyber-Snakes, ChaosRATs & AI Villains: Acronis CISO Tells All 1:15:47

il y a 8 weeks1:15:47

1:15:47

In this episode, Richard speaks to Gerald Beuchelt. He's the Chief Information Security Officer at Acronis, a company protecting millions of endpoints across 54 data centres, many of them managed by MSPs just like you. He's led security through IPOs, a $5 billion merger, and now heads up the Acronis Threat Research Unit, or TRU. And that's a team uncovering wild cyber threats that potentially pose a risk to all MSPs and their clients. Richard asks Gerald to explain the role of a CISO in his own words, how he got into cybersecurity and how his background in mathematics helps him in his work today. They explore the Acronis Threat Research Unit (TRU) and what Acronis looks like in 2025, with Gerald talking through the changes they’ve made. He also offers suggestions on how MSPs can deal with vendor fatigue and how bringing everything into one place makes it easier. Richard asks Gerald to explain what a cyber snake and chaosRAT are and how MSPs can support clients using older systems, as well as cyber threats to be aware of and how to educate clients on them. Gerald shares his thoughts on what a security-first MSP is, why EDR and RMM are merging and how MSPs can prepare for that and how AI use by cyber criminals is getting ever more sophisticated. He gives one practical habit MSPs can use to improve their security posture, how to get started with Acronis and make the most of its features and what’s coming next for the organisation. Mentioned in This Episode Acronis Windows domain networks directory: Active Directory Computer programme: Kerberos Threat knowledge base: MITRE ATT&CK Verizon breach report CRM software: Salesforce Cyber threat: Sidewinder ATP Speaker and author: Karl Palachuk Dark web: Digital Underground MSP event: MSP Global Cyber event: Infosec London Cloned Richard podcast…

TubbTalk: The Podcast for Managed Service Providers

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[182] Managed Services for the Mind: Boosting Resilience for Leaders 1:56:25

il y a 10 weeks1:56:25

1:56:25

In this episode, Richard Tubb speaks to Polly Brennan, a renowned mental fitness coach. She supports organisations to bring themselves back to a healthier mindset, boosting resilience and wellbeing no matter what comes along. Polly explains what mental fitness is, her approach to it and her journey from the NHS to running her business. She and Richard discuss why we should all talk about mental health and normalise the challenges people have. Polly shares her thoughts on how MSP owners can bring the spirit of adventure into their workplace culture, why they need to give their team permission to make mistakes and how to build a connected team. Richard asks Polly for some practical advice on how to manage wellbeing, how to create a workplace culture where mental health is openly talked about and how leaders can not only support their employees but manage their own mental health. Polly explains why multitasking doesn’t work and why everyone needs a coach, even coaches. She also explains why simplicity and consistency are key for mental fitness and how we can all learn to be more resilient, as well as one daily habit to strengthen yours. Richard and Polly discuss why you should start and end your day with intention and some quick tricks to get out of work mode at the end of the day, as well as why breathwork and meditation are beneficial. Richard asks Polly about the biggest adventure of her career so far, her new membership and why she’s a Brené Brown coach. Polly talks about firewalking and glass walking and shares the books and people who’ve inspired her. Mentioned in This Episode Polly’s website: Adventurous Coaching Koast Radio Richard’s interview on Koast Radio Richard's book: The IT Business Owner's Survival Guide Academic: Brené Brown Personality profiling: i3 profiling Team communication tool: Slack Slack polling tool: Geekbot Podcast interview with Kevin O' Laughlin of Nostra IT Podcast interview with Dray Aga of Huntress Free download: five first steps for MSP owners noticing mental strain Speaker and author: Karl Palachuk Podcast interview with Nigel Moore of The Tech Tribe Podcast interview with Dan Scott of Evolve/IT Nation Polly’s online on demand mental fitness programme: Adventure Map Polly's membership: The Adventure Club Logi Firewalking Performing circus: Let’s Circus Comedian: Cal Halbert Book: Bob Burg: The Go-Giver: A Little Story About a Powerful Business Idea Book: Bill Perkins: Die with Zero: Getting All You Can from Your Money and Your Life Book: Hugh van Cuylenburg: The Resilience Project: Finding Happiness Through Gratitude, Empathy and Mindfulness Book: Belinda Kirk: Adventure Revolution: The life-changing power of choosing challenge Book: Brené Brown: Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead Brené Brown leadership programme: Dare to Lead Connected Coaching Northeast…

TubbTalk: The Podcast for Managed Service Providers

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[181] Cybersecurity, M&A And Mission: Nostra's New MSP Model 1:33:07

il y a 12 weeks1:33:07

1:33:07

In this episode of TubbTalk, Richard Tubb speaks to Kevin O'Loughlin, the founder of Irish MSP Nostra. He started it in 2006 with the aim of making a positive impact and demonstrating Ireland's potential for global success. From a starting pioneering cloud email adoption service in 2007, Nostra has grown to deliver €50,000,000 in annual revenue and is growing at 30% year on year through strategic acquisitions and organic growth. And it's on its journey to become a market leading, full-service IT managed service of either business. Kevin tells Richard why he founded Nostra, their approach to cybersecurity and the tech stack they use, as well as why cannibalising the services they offer has led to growth. Richard asks Kevin about the companies they partner with and why it’s important to nurture your vendor relationships. They also discuss why MSPs are so resistant to change in an industry where change happens constantly. Having gone through several mergers and acquisitions, Kevin explains Nostra’s approach to them and red flags to be aware of. He also shares his tips on choosing the right tools for your MSP without feeling overwhelmed. Finally, Richard asks Kevin how he became an Entrepreneur of the Year finalist and what that meant for him and Nostra. Kevin shares how he keeps going when things are hard, and reveals his biggest inspirations. Mentioned in This Episode Nostra MSP community: IT Nation Cybersecurity and backup: Datto Cybersecurity software: Acronis IT management software: Kaseya Cybersecurity partner: Huntress Cybersecurity software: Webroot SOC as a Service: Enhanced (Formerly InSoc) MSP solutions: Barracuda PSA tool: Autotask Network security: SonicWall Cloud marketplace: Pax8 Book: Rhonda Byrne: The Secret Investor: Ray Dalio Author and speaker: Tony Robbins Investor: Warren Buffett…

TubbTalk: The Podcast for Managed Service Providers

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[180] The Ultimate MSP Guide to Becoming an Email Marketing Hero 1:35:32

il y a 14 weeks1:35:32

1:35:32

In this episode of TubbTalk, Richard Tubb is joined by Kennedy, the founder of Email Marketing Heroes and the host of the Email Marketing Show podcast. He’s a professional mind reader turned email marketing expert. He combines psychology, showmanship and strategy to provide his clients with seriously powerful marketing insights. Richard asks Kennedy what MSPs are missing out on by not having a proper email marketing strategy, and how getting it right means your clients know, like and trust you. Kennedy shares his advice on the importance of consistency, segmentation and how to get prospects onto your list, as well as why you can’t just rely on social media to grow your MSP. He also shares his approach to writing emails and how to get personality into your emails without losing credibility, as well as how to avoid your newsletters ending up in the spam or read later folders. Richard also asks Kennedy about his business, Email Marketing Heroes, the Email Marketing Show podcast, how he became a mind-reader and why he’s in performer mode so often, even when he’s off-stage. Kennedy explains how to measure the ROI of marketing and emails in your MSP business, a simple automation that even the smallest MSP should have in place, and one thing you think you want from email marketing that you actually don’t. Mentioned in This Episode Kennedy's website Book: Bob Burg: The Go-Giver: A Little Story About a Powerful Business Idea Event (Newcastle upon Tyne): The Podcast Paddock Download the free Fast and Forever Framework Sign up for Kennedy’s email newsletter…

TubbTalk: The Podcast for Managed Service Providers

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Travelogue: SuperOps SuperSummit 2025 32:13

il y a 15 weeks32:13

32:13

Time for another Team Tubb Travelogue! This time, Lenka Koppova catches up withRichard Tubb and Pascal Fintoni, who are in Manchester for the SuperOps SuperSummit 2025. Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from this big event. Pascal explains how the talks followed the journey a customer might take, from marketing through to sending a proposal, which was a really effective way to showcase how AI can help at each stage. Richard highlighted a talk from the VP of Product, Damo Vasudevan, on using AI assisted dashboards and for automation to improve service delivery. They were also joined by special guest Kimmah Lewis, who explained how she and her team put the event together and how much work goes into planning the day. Also Mentioned in the Travelogue The opening keynote from the CEO of SuperOps and closing remarks by the VP of Global Marketing The benefits of a no-pitch event How AI helps MSPs deliver better, faster and cheaper while maintaining quality Where AI has been used badly The importance of collaboration, supporting your community and the human touch Expert panel sessions Swag bags What is the TubbTalk Travelogue? These are ad-hoc, bonus episodes of our regular TubbTalk podcast, recorded live at an event. A member of TeamTubb calls Richard for an on-the-ground update on what they’ve learned and their highlights from the day. What to Know about the SuperOps SuperSummit SuperSummit is the flagship event from PSA-RMM experts SuperOps . They host these virtually and in-person, and 2025 is the first time they held an event in Manchester. The free, one-day event is open to all managed service provider (MSP) owners and IT professionals, and provides plenty of networking opportunities, exhibitor stands and talks from industry legends. Lunch, refreshments and an after-party were also supplied! This year's focus was on AI and how to use it to grow and scale your MSP business. There were dos and don'ts, trends to be aware of and practical advice on how to get started with AI. And as it was strictly a no-pitch space, attendees got plenty of value without the waffle. Were you at the SuperOps SuperSummit too? Send us a voice recording with your highlights, and we will add your comments to our next Team Tubb Travelogue!…

TubbTalk: The Podcast for Managed Service Providers

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[179] Risk and the ROC Solution: What to Know for Growth 48:35

il y a 19 weeks48:35

48:35

In this episode of TubbTalk, Richard speaks to Matt Middleton-Leal, Managing Director, EMEA North of Qualys, a pioneering and disruptive cloud-based IT, security and compliance solutions provider. Matt shares his journey in the MSP industry and what studying aeronautics taught him about risk management. He also explains who Qualys are and what they do, before digging into risk and risk management. He and Richard discuss what MSPs are missing when it comes to risk, and whether or not their clients fully understand its importance. From there, Matt explains why Qualys provide a Risk Operations Centre (ROC) solution and how that works. He shares how a ROC can be an opportunity for MSPs, but why they need a mindset shift first. Richard asks Matt why he thinks some businesses are investing in risk management, but why there’s reluctance from some clients. They also discuss governance, using ROC to reduce CISO burnout, and demonstrating how you’re helping clients with risk mitigation. Matt also shares what the experience of being a Qualys partner is like for an MSP. Finally, Richard asks Matt what he does outside of work and how he keeps his cybersecurity knowledge up to date, what’s next for Qualys and what Matt sees as the future of cybersecurity. Mentioned in This Episode Qualys Book: Richard Seiersen: How to Measure Anything in Cybersecurity Risk UK government agency: National Cyber Security Centre Certification: Cyber Essentials…

TubbTalk: The Podcast for Managed Service Providers

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[Travelogue] UpLift Live 2025 30:54

il y a 20 weeks30:54

30:54

Time for another Team Tubb Travelogue! This time, Lenka Koppova catches up with Richard Tubb and James Steel of Salesbuildr, who are in Birmingham for UpLift Live 2025, a conference focused entirely on LinkedIn.They were also briefly joined by a special guest, so listen in to find out who! Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from this big event. Richard says he really liked the supportive community. About 40% of the attendees are LinkedIn professionals, and the rest are people who use LinkedIn to market their business. It's good that not all of the delegates are trainers. James shared how much he appreciated the advice on using LinkedIn for different things - you don't have to be professional and business-like all the time. You can share personal updates, you can use long-form videos to get your message across and you can be yourself and succeed on LinkedIn. Also Mentioned in the Podcast Live sketch notes and subtitles throughout the day Dedicated WhatsApp group for all attendees - available straight after registration LinkedIn group for all attendees Variety of topics covered during the event And of course, the Travelogue quiz! What is the TubbTalk Travelogue? These are ad-hoc, bonus episodes of our regular TubbTalk podcast, recorded live at an event. A member of TeamTubb calls Richard for an on-the-ground update on what they’ve learned and their highlights from the day. What to Know About UpLift Live 2025 UpLift Live is the UK’s first and only conference dedicated solely to mastering LinkedIn. Attendees learn how to transform their LinkedIn strategy while networking with other business owners and entrepreneurs, and hear from expert speakers on all aspects of LinkedIn. The hosts are: John Espirian , a technical copywriter and Linkedin speaker and trainer Gus Bhandal, marketing expert and LinkedIn trainer Jeremy Freeman, a content writer…

TubbTalk: The Podcast for Managed Service Providers

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[178] How to Become a Key Person of Influence 1:08:12

il y a 21 weeks1:08:12

1:08:12

In this interview, Richard Tubb speaks to Daniel Priestley. He’s a worldwide renowned entrepreneur, international speaker, and best-selling author, an expert in business growth, personal branding, and entrepreneurship. He’s the author of several books which provide actionable strategies for entrepreneurs looking to stand out, attract opportunities, and scale. He’s helped thousands of business owners and thought leaders position themselves as industry influencers. Richard interviewed Daniel at IT Nation Connect Europe and asked him to share his experiences and also explain what he does. Daniel talked though how MSPs can become oversubscribed and how to become a key person of influence. He and Richard talked about the importance of working on your business rather than in it, how to craft your 60 second pitch and where MSPs should focus their efforts to see the biggest returns. Daniel discusses how to use vendor relationships to become a key person of influence and explains the difference between being an expert and being an authority – and why it matters. Richard asks Daniel to explain why having a personal brand doesn’t mean your business is over-reliant on you being present, how to be a successful key person of influence as a service-based business and how to stand out in a sea of AI content. Daniel shares a common myth about personal branding that MSPs should stop believing, the best investment you can make for that personal brand, and why you should be part of a mastermind. He also reveals the people and books who’ve inspired him. Mentioned in This Episode MSP community event: IT Nation Connect Book: Daniel Priestley: Key Person of Influence Book: Daniel Priestley: Oversubscribed Book: Daniel Priestley: Entrepreneur Revolution Pocast: Diary of a CEO Podcast: The Joe Rogan Experience IT management software: ConnectWise Marketing conference: Atomicon Business conference: Start Up Week Book: Francis Rodino: Leads Machine Book: Peter Thiel: Zero to One Book: Ray Dalio: Principles Book: Brent Schlender: Becoming Steve Jobs Book: Andre Agassi: Open (autobiography) Podcast: Peter Kujawa of ConnectWise MSP conference: IT Nation Evolve IT Nation Community Director, EMEA: Dan Scott Entrepreneur: Stephen Bartlett Author and podcast host: Jay Shetty…

TubbTalk: The Podcast for Managed Service Providers

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[177] Building A Strong MSP Community at IT Nation Connect 51:13

il y a 22 weeks51:13

51:13

In this episode, Richard speaks to Peter Kujawa. Peter is a seasoned executive attorney and industry leader with a wealth of experience in the MSP space. He now heads up the service leadership at IT Nation, part of the team at ConnectWise, overseeing IT Nation Connect, IT Nation Evolve peer groups and the partner advisory councils. Peter tells Richard how they foster and cultivate a strong community, and why it’s important that everyone in the leadership team has a go-giver mentality. He also touches on the types of MSP who join IT Nation, and how they use their membership for success. Richard asks Peter to explain the service leadership index 2025 annual IT solution provider compensation report and they discuss a couple of key points from it – around wage inflation and the fact that the more profitable MSPs tend to pay lower salaries. Peter also shares his advice from his time running an MSP and how he grew it, the mistakes he sees others make when trying to scale and the big opportunities for MSPs at the moment, as well as why AI isn’t taking away jobs. This episode was recorded live in London at IT Nation Connect Europe 25, so Peter explains what organisers ConnectWise were hoping to achieve, the attendance figures, why competitors are welcome and the decision to make the conference an annual event. Mentioned in This Episode IT Nation IT Software: ConnectWise MSP community event: IT Nation Connect Peer groups: IT Nation Evolve Book: Bob Burg: The Go-Giver Consultation solutions: Service Leadership Podcast: Richard’s interview with Dan Scott…

TubbTalk: The Podcast for Managed Service Providers

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[Bonusode] Futurism, AI and Being Prepared: How Pax8 Supports MSPs 25:51

il y a 23 weeks25:51

25:51

In this special bonus episode of TubbTalk, recorded in person at IT Nation Connect Europe 2025, Richard Tubb catches up with Phylip Morgan Chief Revenue Officer at Pax8. A futurist, Phylip spoke on stage on the topic of ‘the robots are coming.’ Phylip tells Richard what things will look like in 2030 and how to take baby steps to prepare for what’s next, and he also shares some important things that MSPs need to be aware of with AI. Richard also asks Phylip to share some of the best resources within the Pax8A Academy, available to all partners. They discuss what the Pax8 and ConnectWise partnership means for MSP clients, and how to use the MSP Marketplace for growth. Mentioned in This Episode Pax8 MSP events: IT Nation Connect IT management software: ConnectWise Learning platform: Pax8 Academy Cloud marketplace: Pax8 Marketplace…

TubbTalk: The Podcast for Managed Service Providers

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[Travelogue] IT Nation Connect Europe 2025 36:53

il y a 23 weeks36:53

36:53

Time for another Team Tubb Travelogue! This time, Gudrun Lauret catches up with Richard Tubb, Lenka Koppova and special guest, Sean Lardo of ConnectWise, who are in London for IT Nation Connect Europe 2025. Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from this big event. Richard gives shoutouts to Southern IT and Damien Harrison of North-East MSP Bondgate IT, Lenka shares her event highlights and Sean explains how they organise the conference. Plus… the Team Tubb Travelogue Quiz is back! Can answer Richard, Lenka and Sean answer Gudrun's London-themed questions? What to Know About IT Nation Connect Europe 2025 IT Nation Connect Europe 2025 is a three-day event designed for managed service providers (MSPs) who want to enhance their business value and gain a competitive edge in today’s rapidly evolving technology landscape. Organised by ConnectWise , the event features keynote speakers, breakout sessions, exhibition stands, specialist meet-ups (women in tech, M&A, cybersecurity) and networking and socialising opportunities galore. It's one of the best events for forward-looking MSPs. Were you at IT Nation Connect Europe 2025 too? Send us a voice recording with your highlights, and we'll add your comments to our next Team Tubb Travelogue!…

TubbTalk: The Podcast for Managed Service Providers

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[Bonusode] How to Master MSP Cash Flow and Credit Management 31:34

il y a 25 weeks31:34

31:34

In this interview, Team Tubb’s Kareena Barat speaks to Nicki Kinton, the founder of Confident Cashflow, a Wiltshire-based finance business. A credit management professional, Nicki works with companies of all sizes. She specialises in helping clients hit their growth goals, tackling cash flow issues and developing better credit management strategies. Here, she shares her advice on improving your MSP cash flow. Nicki explains who her typical clients are and how she helps them. She talks through how to understand credit, why every MSP needs a credit policy and why late payments aren’t the root cause of your cash flow issues. Nicki shares the five-pillar framework she uses with her Confident Cashflow clients, how your mindset on payment terms influences cash glow, and how to improve your credit management processes and policies. She talks through the steps businesses can implement to avoid frequent late payments and when they happen, how to feel confident chasing them up. She also shares who inspires her and recommends her favourite books. Mentioned in This Episode Confident Cashflow Nicki's workshop Book: Thomas Erikson: Surrounded by Idiots: The Four Types of Human Behaviour (or, How to Understand Those Who Cannot Be Understood) (Vermilion) Personality test: DiSC Profile Book: Dr Andy Cope: The Art of Being Brilliant…

TubbTalk: The Podcast for Managed Service Providers

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[176] Why Now is the Time to Join GTIA and Grow the MSP Community 1:00:08

il y a 26 weeks1:00:08

1:00:08

In this episode, Richard Tubb is joined by MJ Shoer. MJ is the Chief Community Officer of the newly-formed GTIA, previously part of the non-profit CompTIA. A former IT director and MSP owner, MJ did a spell of consulting before joining certification and community organisation CompTIA. In this interview, MJ shares how the acquisition of CompTIA, the split between the two sides of the organisation and the formation of the Global Technology Industry Association (GTIA), as well as the relationship between the two new companies. Richard asks MJ what the response has been to GTIA and the feedback they’ve had from MSPs. MJ explains the town hall meetings they’re holding and their plans to expand GTIA, plus he shares the story behind the name and the new branding. MJ shares his thoughts on why MSPs should join GTIA and the value they’ll get from attending events like ChannelCon. He reveals his hopes for the future of the organisation, and flags some big industry changes that MSPs should pay attention to. Mentioned in This Episode GTIA CompTIA Podcast: Why CompTIA are the MSP Industry's Best-Kept Secret Podcast: Best-Kept Secret to Global Leader: The Remarkable Evolution of CompTIA The GTIA online suggestion box GTIA Events…

TubbTalk: The Podcast for Managed Service Providers

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[175] Valuable Insights From Bridging The MSP And Vendor Divide 1:30:55

il y a 28 weeks1:30:55

1:30:55

In this episode of TubbTalk, Richard Tubb is joined by Andy O'Neil. Having started out in roles within various MSPs, he then went to work for Autotask. Today, he’s leading the managed services function at Numata, a global MSP founded in South Africa. Andy talks through his experiences in MSPs and what is was like ‘crossing the divide’ into the vendor space. He explains the cultural differences he’s seen in the industry in differences, and what it’s like in South Africa. Richard asks Andy about how the PSA market has evolved over the last decade and what’s next, the wrong assumptions MSPs make about them, and how they can better leverage their PSA. They also discuss how MSPs can make a big impact with the tools they use as well as how to customise a PSA. Andy shares his advice on dealing with alert fatigue, and pitfalls to avoid with billing. He also talks about his new role at Numata. Mentioned in This Episode Numata IT IT Management software: ConnectWise PSA tool: Halo PSA/RMM platform: SuperOps Data backup platform: Datto IT and security platform: Kaseya IT and MSP Business Growth Expert: Ian Luckett Helping Ambitious MSPs to Scale to £1m: Stuart Warwick Business expert: Karl Palachuk Accounting software: Xero…

TubbTalk: The Podcast for Managed Service Providers

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[174] Insights From One of the UK's Most Innovative MSPs 1:11:16

il y a 31 weeks1:11:16

1:11:16

In this episode, Richard Tubb speaks to Chris Pottrell. He’s the managing director of Nebula IT, an MSP with a strong focus on cybersecurity. Their comprehensive set of services make them an innovative MSP to watch. Richard asks Chris about their typical clients, their current tool stack and how they came to work with the Ministry of Defence. Chris also explains how Nebula ended up running their own events. They then dig into some of the key tools Nebula use: Huntress’ cybersecurity solutions, inforcer for 365 management, and Pax8’s cloud solutions, and shares an example of how Huntress helped them with a client problem. Chris also explains why MSPs should outsource their SOC and view their outsourcing partners as an extension of their team, as well as how this can help you to define your niche. Richard asks Chris about Nebula’s approach to SIEM, why they offer cybersecurity awareness training and their experiences with Azure Virtual Desktop and making it a successful client solution. Chris talks about the internal culture at Nebula, how he looks out for innovation opportunities and what excellence means to him. He shares the new tech that he’s excited about and why MSPs should embrace AI. Mentioned in This Episode Cybersecurity experts: Huntress UK cyber assurance standard: IASME Cloud marketplace: Pax8 IT management software: ConnectWise PSA tool: Autotask Accounting software: Xero 365 management tool: inforcer 365 management tool: Inside Agent Cybersecurity compliance: OneClickComply Cybersecurity platform: SentinelOne Cloud-native SIEM solution: Azure Sentinel Podcast interview with Dray Agha AI assistant: Microsoft Copilot Data management tool: Mozart Data Cybersecurity accreditation (UK): Cyber Essentials Information security certification: ISO 27001 Virtualize Microsoft desktops: Azure Virtual Desktop Podcast interview with Andy Readman Endpoint management: Microsoft Intune Richard’s appearance on Luis Geraldo of Scalepad’s podcast MSP peer group: IT Nation Evolve Podcast interview with Eric Ostlund MSP event: Pax8 Beyond EMEA MSP event: DattoCon Europe MSP event: Pax8 Beyond Denver…

TubbTalk: The Podcast for Managed Service Providers

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[173]StreamOne: Transforming Cloud Management for MSP Success and Growth 58:09

il y a 32 weeks58:09

58:09

In this episode, Richard Tubb speaks to Sergio Farache, the EVP of strategy and global technology business at TD SYNNEX. In this interview, he talks specifically about StreamOne®. A cloud management platform, it integrates with your MSP systems to assist you in expanding your cloud business. Sergio explains his role within the organisation, what TD SYNNEX and StreamOne® is, and how it helps managed service providers. He talks about how they help security operations, how they evaluate vendor partners and their approach to AI. Richard and Sergio then dig into StreamOne®. They look at how it works for MSPs, the PSA platforms it connects with, and the cloud platforms it supports, as well as its reporting capabilities. They discuss life cycle management, the financial impact of using manual billing and reconciliation and what it means for MSPs who have their own online shop fronts and portals. Sergio shares his advice on how to make Infrastructure as a Service and usage management easier, as well as other significant opportunities for MSPs. He shares his best advice, where he goes to keep up to date with the industry, and what keeps him engaged with the industry. Mentioned in This Episode TD SYNNEX StreamOne ® Design software tool: Datech (from TD SYNNEX) MSP technology and IT software: ConnectWise PSA tool: Autotask Digital software: ServiceNow Channel Academy (from TD SYNNEX)…

TubbTalk: The Podcast for Managed Service Providers

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[172] Richard in The Hotseat: Advice on Business, Wellbeing and Growth 43:27

il y a 34 weeks43:27

43:27

In this unique TubbTalk episode, Richard Tubb becomes the guest! He was interviewed on The Remarkable People Show, broadcast earlier this year (2024). It’s hosted by Polly Brennan and Maggie Martin on Koast Radio, a local station in the north east of England. Richard shares his experiences of moving to the North East with his wife Claire and why it feels like home. He tells Polly and Maggie the origin story of his company, Tubblog, and how the TubbTalk podcast evolved from there. Richard also talks openly about his mental health challenges and how he supports his wellbeing with tactics to be resilient and to feel good on a day to day basis, even when things are tough. He also shares what he does in his downtime, who inspires him and the famous person he’d love to have dinner with. He tells Polly and Maggie the best piece of advice he’s ever been given, and how he’d like to leave the world a better place. Mentioned in This Episode Department for Business and Trade Author and journalist: Chris Brogan Book: Bob Burg: The Go-Giver: A Little Story About a Powerful Business Idea Meditation app: Headspace Entrepreneur and author: Steven Bartlett Copywriter and content marketer: Gudrun Lauret British actor: Brian Blessed…

TubbTalk: The Podcast for Managed Service Providers

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[171] Rob Rae: How to Break Barriers and Build MSP Ecosystems 1:09:26

il y a 36 weeks1:09:26

1:09:26

In this interview, Richard Tubb speaks to Rob Rae, Corporate Vice President of Community and Ecosystems for Pax8. They're a cloud marketplace for future-focused managed service providers (MSP). After 20 years in the channel, Rob has a lot of advice on how to build better MSP ecosystems. Richard asks Rob for his thoughts on the recent Pax8 Beyond EMEA event, how he thinks events impact the wider MSP community and what the plans are for future conferences. Rob shares his journey in the channel and why he left Datto to work at Pax8, as well as what his day to day routine looks like. He talks about their company culture, what they’re up to behind the scenes and the realities of expanding into new continents. Richard asks Rob what he thinks of the recent CompTIA acquisition (Rob is a board member), the lessons he’s learned from his time in the industry and the advice he’d give to potential leaders, as well as who he goes to for inspiration and support. Cybersecurity and backup: Datto MSP Technology and IT Management: ConnectWise IT & security management: Kaseya Podcast: Rob Rae bonusode Dan Wensley , Operating Advisor, Top Down Ventures; Strategic Advisor, ScalePad Cybersecurity and data protection tool: Acronis IT certifications and training: CompTIA Austin McChord , Chief Executive Officer at Casana Charlie Tamayo from Roost Paul Redding at CyberQP Scott Barlow , Sophos NextGen Cybersecurity Channel Sales Leader Jason Magee Nadia Karatsoreos , Channel Sales and Marketing Specialist, n-Able Christine Gassman, VP of Community at Mailprotector Pax8 Beyond 2025…

TubbTalk: The Podcast for Managed Service Providers

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[170] How to Master Email and File Migrations for MSPs 48:27

il y a 37 weeks48:27

48:27

In this interview, Richard Tubb speaks to Colin Hogg, the vice president of sales for Couchdrop. They have an amazing migration solution for MSPs called Movebot. It makes it much easier to do data migrations for your clients. Colin explains the Movebot Migration solution and how the organisation manages rapid technology developments and how they quickly respond to and fix issues. He also talks about how they do the most common migrations for MSPs, and their real-time monitoring. Richard asks Colin how Movebot supports their MSP clients when things go wrong, and the advice he’d give on how to email migration, and how to do SharePoint migrations more effectively. Colin shares how they keep up to date with all the different platforms and how they work, as well as which products and platforms Movebot currently support. He also touches on Couchdrop as a company, and gives his advice to MSPs who want to DIY their data migrations. Mentioned in This Episode Podcast interview with Michael Lawson Video walkthrough demo of Movebot Free trial of Movebot Movebot’s parent company and SFTP solution: Couchdrop Multi-tier storage: Apache Ignite Microsoft collaboration tool: SharePoint…

TubbTalk: The Podcast for Managed Service Providers

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[169] Professional Musician to MSP Guru: the Amazing Luis Giraldo 1:27:40

il y a 38 weeks1:27:40

1:27:40

In this episode, Richard Tubb speaks to Luis Giraldo, the Chief Evangelist for ScalePad, a company that offers a collection of applications to help MSPs launch their growth. In the IT space, he is something of an MSP guru. He has also been an MSP, CEO, SaaS consultant and an active member of the CompTIA peer group. And in this interview, he tells Richard about his journey to his current role and his live podcast show. He talks about his podcast, MSP Confidential, and his second career as a jazz musician, what he does in his down time and shares the books that have inspired him the most. Richard asks Luis to talk in depth about ScalePad: how they help MSPs and the type of businesses they attract, and how to get started with the solution. Luis also shares the biggest misconception that MSPs have about vendors like ScalePad? And on the vendor side, Richard asks Luis the number one thing they can do to improve the customer experience, as well as the one thing a typical vendor doesn’t appreciate about the life of an MSP? They discuss what makes the MSP space unique, why you should attend industry events, and how to maintain your resilience in the face of a constantly shifting environment. Luis also shares his experience of being Vice Chair at CompTIA and his thoughts on their recent acquisition. He explains Stoicism and how that’s changed his approach to life and business, and mentions his venture capital interests through Top Down Ventures. Mentioned in This Episode Fully Managed by TELUS Business from Chris Blay Documentation solution: IT Glue IT management: N-able Luis Giraldo music Book: Ray Dalio: Principles: Life and Work ScalePad MSP survey Client management: Lifecycle Managers (ScalePad solution) GRC (governance, risk and compliance) tool: ControlMap (ScalePad solution) QBR tools: Lifecycle Insights (ScalePad solution) Backup monitoring: Backup Radar (ScalePad solution) BI tool: Cognition360 (ScalePad solution) Quoting software: Quoter (ScalePad solution) Matthew Bookspan of Blacktip IT MSP conference: IT Nation Connect MSP conference from N-able: Empower MSP peer group: ConnectWise Evolve Shawn Walsh and Dave Cava from Encore Strategic Cloud marketplace Pax8 peer groups Peer group: CompTIA Mark Cohen Peer group: The Tech Tribe Podcast interview with MJ Shoer , CompTIA’s Chief Community Officer Podcast interview with Dan Scott of IT Nation Podcast interview with Todd Thibodeaux , President and Chief Executive Officer of CompTIA Podcast interview with Arlin Sorensen of ConnectWise Book: Ryan Holliday: The Daily Stoic: 366 Meditations on Wisdom, Perseverance, and the Art of Living: Featuring new translations of Seneca, Epictetus, and Marcus Aurelius Investment company: Top Down Ventures Digital photo journal: Blipfoto Podcast interview with David Brereton of Myson Pages Book: Bob Burg: The Go-Giver: A Little Story About a Powerful Business Idea Luis and Bob live stream chat Book: Alan Weiss: Value-Based Fees: How to Charge - and Get - What You're Worth Podcast interview with Todd Kane of Evolved Management Consulting Author: Catherine Gray Book: Robert Wilburn and David Wilkeson: MSP Profit and Growth: Dragonboats, Catamarans and Superyachts Book: Shawn Walsh, Dave Cava et al: THE PUMPKIN PLAN FOR MANAGED SERVICE PROVIDERS: The Roadmap To MSP Prosperity: How The Right Focus Leads To Real Freedom…

TubbTalk: The Podcast for Managed Service Providers

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[168] Best-Kept Secret to Global Leader: The Remarkable Evolution of Comptia 1:29:13

il y a 41 weeks1:29:13

1:29:13

In this interview, Richard Tubb speaks to Todd Thibodeaux, President and Chief Executive Officer of CompTIA, a nonprofit organisation that supports MSPs and IT businesses. Todd explains how CompTIA supports MSPs, vendors and others in the tech space, how they change people’s lives, and shares his own journey with the organisation. Richard asks Todd to explain the CompTIA Research arm of the business and talk him through some of the business acquistions they’ve made. They also discuss accreditations for MSPs. Todd shares his advice on how MSPs can stand out and how to be future-focused. Richard asks him how he prepares to interview guests on stage and what he’s most proud of during his time at CompTIA. Finally, Richard and Todd dig into tech and tools: what Todd has in his own home, the technology he’s most excited about and the tech he’s still waiting for that we all thought would be here by now. Mentioned in This Episode Peer group: The Tech Tribe Peer group: Network Group Peer group: SBSC Northwest CompTIA ChannelCon Tech Event: Consumer Electronics Show hosted by the Consumer Technology Association Richard's interview with MJ Shoer , CompTIA's Chief Community Officer Richard's interview with Rob Rae , Pax8 's Corporate Vice President of Community and Ecosystems Cybersecurity Framework from the National Institute of Standards and Technology Richard's interview with Tracy Pound , Managing Director at Maximity and CompTIA board member Electric generator: ECAT…

TubbTalk: The Podcast for Managed Service Providers

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[Bonusode] Live From Pax8 Beyond EMEA: Rob Rae on Amazing Events 28:55

il y a 44 weeks28:55

28:55

This episode was recorded live in Berlin, Germany at the Pax8 Beyond EMEA conference. Rob Rae is the Corporate Vice President of Community and Ecosystems for Pax8. Rob talks about how it feels to bring Pax8 Beyond to Europe and the decision to do so. He also discusses the MSP event industry in general, and shares his process for choosing keynote speakers. Richard asks how Pax8 partners answer the question ‘how’s business’ and the criteria for choosing vendors that are part of their client marketplace. Rob shares how he keeps up with the industry, why you should be part of the wider community, and the importance of talking openly about mental health. Mentioned in This Episode Cybersecurity tech company: CrowdStrike Cybersecurity tech company: SentinelOne Security software: TruGrid Pax8 Chief Trust & Security Officer: Rob Reck Olympic track and field athlete: Carl Lewis Businessman and investor: Robert Herjavec Entrepreneur: Richard Branson IT certifications and training: CompTIA CompTIA ChannelCon MSP peer group: The Tech Tribe MSP owner and Pax8 Beyond EMEA speaker: Paul Croker Pax8 PR: Daniel Skipp…

TubbTalk: The Podcast for Managed Service Providers

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[Travelogue]: Pax8 Beyond EMEA 2024: Growing Community Beyond the Cloud 35:22

il y a 44 weeks35:22

35:22

Time for another Team Tubb Travelogue! This time, Gudrun Lauret catches up with Richard Tubb and Lenka Koppova, who are in Berlin for Pax8 Beyond EMEA 24. Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from this big event. Richard shares how the community rallied around when he lost his luggage. Lenka talks about how fantastic the event organisation was, from hotel check-in to the closing remarks. Plus, they tell Gudrun how blown away everyone was with the special guest at the after-party! Other Highlights Women in Tech get-together Talks on AI, mental health and Pax8 partnerships Networking with new MSPs A busy vendor hall Great food and drink Exciting updates from Pax8 and partners - plus the announcement of Pax8 Beyond EMEA 2025! Plus… the Team Tubb Travelogue Quiz is back! Can Richard and Lenka answer Gudrun’s questions about Berlin? What are TubbTalk Travleogues? These are ad-hoc, bonus episodes of our regular TubbTalk podcast, recorded live at an event. A member of TeamTubb calls Richard and/or Lenka for an on-the-ground update on what they’ve learned and their highlights from the day. What to Know About Pax8 Beyond EMEA Pax8 Beyond EMEA was the first time Pax8 brought their popular 'Beyond' event to Europe. Pax8 are a cloud marketplace, with a focus on building strong relationships with their MSP partners. The conference focused on three core themes: community, education and innovation. So speakers, vendors and exhibitors were specially chosen to share their expertise and really give value to attendees.…

TubbTalk: The Podcast for Managed Service Providers

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[Bonusode] Live From Pax8 Beyond EMEA With Phylip Morgan: What's New? 21:28

il y a 44 weeks21:28

21:28

This episode was recorded live in Berlin, Germany at the Pax8 Beyond EMEA conference, and Richard Tubb speaks to Phylip Morgan. He’s the Pax8 Chief Revenue Officer EMEA, and they talked about what’s new at Pax8. Phylip talked the importance of the Pax8 cloud marketplace and why MSPs should embrace them instead of fearing them as the competition. He also explained how Pax8 work with their MSP partners to up-serve their clients. Richard asked Phylip to explain what he means by the phrase ‘data is the new oil’. Phylip also shared his advice for time-poor MSPs, and what he does to keep a level head with all the travel and responsibilities his role brings. Mentioned in This Episode IT certifications and training: CompTIA Book: Bob Burg: The Go-Giver: A Little Story About a Powerful Business Idea Cloud computing tool: VMware Cloud computing tool: Citrix AI tool: ChatGPT Pax8 Opportunity Explorer Pax8 Partner Program Pax8 Academy Podcast interview with Andy Readman…

TubbTalk: The Podcast for Managed Service Providers

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[167] Building a Culture of Success: Secrets from the UK's Top ISP 1:00:32

il y a 45 weeks1:00:32

1:00:32

In this interview, Richard Tubb speaks to Richard Tang, the founder and CEO of Zen Internet, consistently rated as the top internet service provider in the UK. Founded in 1995, the initial plan was to capitalise on the popularity of a new technology. Today, they provide broadband services to mainly business users. Richard explains how Zen does things differently, and how he juggles the needs of the staff and of their customers. He talks about the benefit of a strong company culture, and why Zen avoids dirty tactics to retain customers. Richard explains what B-corp certification is, why it’s important and how Zen implement it in their business. He also touches briefly on his relationship with David Brereton of Myson Pages, who shares an office in the Zen building with an interesting history. He talks through how they support MSPs and resellers of internet services, why making charitable donations is so important, and the surprising inspiration for the Zen company motto. He also shares his tips on how you can adopt the Zen mentality for your business. Mentioned in This Episode Zen Internet Peer group: SBSC Northwest B Corp certification Podcast: Richard's interview with David Brereton YouTube: Richard's Three Peaks video Cloud marketplace: Pax8…

TubbTalk: The Podcast for Managed Service Providers

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[166] Need More Free Time? Call Answering Services are a Game-Changer for MSPs 53:29

il y a 46 weeks53:29

53:29

In this interview, Richard speaks to Leigh Smith, Director of Growth and Happiness at AnswerConnect, a 24/7, live call-answering solution founded in 2002. The service enables MSPs to streamline issue resolution, manage tickets more efficiently, and maintain their SLA compliance. And they offer support with capturing and qualifying leads. Leigh explains why AnswerConnect specialise in working with MSPs, why it’s important to have a human on the other end of the phone and why using AI for call answering isn’t ideal. Richard asks Leigh to share some specifics around the types of tools AnswerConnect integrate with, their pricing model and why you should trust them to answer calls on your behalf. They also look at the service options: how to pick up your messages, how they deal with unsolicited calls and how they help clients hit their SLAs. Leigh also explains how they handle calls from prospects and the process for identifying and patching through urgent calls. Richard also asks Leigh about the company culture, how her experiences in HR help her in her current role, and how to recruit and retain staff. She also explains how she got her distinctive job title. AnswerConnect are still quite new in the UK, so Leigh shares her experiences of attending MSP events, how she stays up to date with the latest changes and trends in business, and her current recommended books. Mentioned in This Episode PSA tool: AutoTask IT software solution: ConnectWise PSA/RMM tool: SuperOps Workflow automation tool: Zapier Podcast: How I Built This Podcast: Business Breakdowns Book: Atomic Habits by James Clear Book: Unstoppable by Dave Anderson…

TubbTalk: The Podcast for Managed Service Providers

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[165] The 20-Year Overnight MSP Success Story You Need To Hear 59:38

il y a 47 weeks59:38

59:38

In this interview, Richard Tubb speaks to Daniel Shone and Chris Gorman of Apex Computing: Daniel is the Managing Director and Chris is the CEO. Based in the North West, they support their clients with cybersecurity, hardware and software procurement, BDR and consultancy. They talk about how Apex got started, what it’s like running a business with a co-founder, and how they share the different roles and responsibilities between them. They also share their current tech stack. Richard asks Chris and Daniel why they think strategic relationships with vendors are essential, and to talk specifically about their relationships with Huntress and Pax8, as well as the solutions each provides to Apex. Daniel and Chris give examples of how network monitoring has saved their clients from cybersecurity incidents, and why most of the businesses they work with don’t mind that they outsource some of their services. Richard digs into the company culture at Apex, how they maintain it while building their business and how it also helps them to weed out bad-fit clients. Daniel and Chris share how they involve their team in decisions on clients, and why they encourage them to make candid social media videos. They both talk about the positive experiences of networking and being part of peer groups, why they recommend business mentoring for growth, and why all MSPs should be utilising AI. Mentioned in This Episode IT conference: Dattocon Podcast interview with Daniel Scale your business: MSP Growth Hub IT and MSP Business Growth Expert: Ian Luckett Helping Ambitious MSPs to Scale to £1m: Stuart Warwick Cloud marketplace: Pax8 Cybersecurity stack: Apex Security Sphere Email security: Sendmarc Cybersecurity platform: Sonic Wall IT and security platform: Kaseya Cybersecurity solutions: Brigantia Cybersecurity and data protection: Acronis Enterprise cybersecurity solutions: Threat Locker Cybersecurity platform: Huntress IT distributor: TD SYNNEX Microsoft Gold Partner programme Microsoft Azure ladder programme Microsoft Azure infrastructure accreditation Apex Computing on YouTube Daniel Welling of Welling MSP Podcast interview with Daniel Welling Darren Strong at Scalable (workplace productivity software) Podcast interview with Darren Strong Business expert: Karl Palachuk Peer group: CompTIA Peer group: SBS Network Group North West Peer group: The Tech Tribe…

TubbTalk: The Podcast for Managed Service Providers

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[164] Top Lessons from 25 Years Building a Successful MSP 1:16:16

il y a 48 weeks1:16:16

1:16:16

In this episode, Richard Tubb speaks to David Brereton. David founded Myson Pages 25 years ago, while most of his peers were operating on a break/fix model. Today, he has 15 employees and supports SMEs with a range of IT requirements. David talks openly about how early challenges helped Myson become the company it is today and why they do managed services differently. He also shares the company culture and how they nurture talent. He explains how to support employees with personal challenges, and why he has a philosophy of ‘never recruit, always retain’. Richard asks David why peer groups are so important to him, why he’s started using the EOS methodology and why the ‘Traction’ model works for MSPs as well as more traditional businesses. David tells Richard what he’s learned from colleagues at Zen Internet, who his mentors and inspirations have been, his legacy plans for Myson Pages and the charitable contributions the business makes. Mentioned in This Episode Myson Pages Broadband provider: Zen Internet Documentation solution: IT Glue Traction by Gino Wickman Peer group: SBSC North West and co-lead Robert Gibbons TubbTalk podcast: Why Personal Branding is Important for Standing out in the MSP Community TubbTalk podcast: Looking into the Mindset of a Successful, Modern MSP IT solutions provider: Aabyss Cloud marketplace: Pax8 Mark Williams at Pensar (IT support) Tech apprentices supplier: Baltic Apprenticeships IT solutions provider: Enable Cybersecurity distributor: Brigantia Dan Sullivan at Strategic Coach Neil Greatorex Peer group: CompTIA…

TubbTalk: The Podcast for Managed Service Providers

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[Travelogue] UptimeLIVE 2024: Business Growth for MSPs 15:37

il y a 48 weeks15:37