Exploring the practical and exciting alternate realities that can be unleashed through cloud driven transformation and cloud native living and working. Each episode, our hosts Dave, Esmee & Rob talk to Cloud leaders and practitioners to understand how previously untapped business value can be released, how to deal with the challenges and risks that come with bold ventures and how does human experience factor into all of this? They cover Intelligent Industry, Customer Experience, Sustainabili ...
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Welcome to Catalyst, the Launch by NTT DATA Podcast. Catalyst is an ongoing discussion for digital leaders dissatisfied with the status quo and optimistic about what’s possible through smart technology and great people. In this studio we believe in shipping software over slideware, that fast will follow smooth, and aiming to create digital experiences that move millions is a worthy pursuit.
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Tune in to hear Amanda Razani and Mike Vizard share valuable insights as they explore the latest in artificial intelligence news, discuss key issues and speculate on the future of AI, LLMs and machine learning.
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The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of jo ...
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Audio & video interview show hosted by Scott Bowling. Interviews with members of Korn, Papa Roach, Stryper, Machine Head and more as well as entertainers from all walks of life. Launched in 2017, Good Company has exceeded 2 million plays across platforms with in-depth interviews with numerous notable celebrities and personalities.Video interviews available on Youtube and audio version available on all major podcasting platforms.
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Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
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Join Allan Greer as he interviews bank marketing leaders about current trends, new marketing technologies, branding, and the state of the banking industry. If you are a marketing executive in the banking and financial industry, the Bank Marketing Today by Vya podcast is an easy way to gain useful insights each month by hearing directly from your peers.
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Are you ready to leverage the power of business process improvement tools to enhance your profit margins and achieve a better work-life balance? Welcome to The Well-Oiled Operations Podcast, where you'll join forces with Stacy Tuschl—an accomplished International Best-Selling Author, astute Business Coach, and successful Multiple 7-Figure Business Owner. Stacy will serve as your trusted guide on a transformative journey, unveiling highly effective systems and strategies to improve business o ...
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In this series you’ll hear from Case IH, New Holland and Case Construction equipment dealers about the unique ways that they are using digital inspections to improve customer satisfaction and generate more parts and service business for their dealerships.
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Ranked among the top podcasts for B2B CMOs, Renegade Marketers Unite focuses on marketing innovators, uncovering the how, what and why behind their ongoing success. Host Drew Neisser, an award-winning marketer himself, keeps the conversations lively and insightful.
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Founded in June 2015, Service is creating the future of customer service. We have a crazy idea-- we think that customer service should be a simple and painless process. We've all been in phone tree hell, shouting at an automated system that can't seem to understand any thing we have to say. We've got a better system. What if, instead, you could reach out and have someone else handle the issue for you? Through a combination of machine learning and human agents, we're working to create a total ...
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Learn how the top brands wow customers through production-first engineering. On this podcast you will find the tactics, methodologies, and metrics used to drive customer value by the engineering leaders actually doing it. Join Rookout CTO, Liran Haimovitch as he explores how customer-centric brands approach engineering to create a competitive advantage; with interviews covering topics such as automation, issue resolution, team structure, DevOps, and more.
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Financial innovation, technology advances and social changes are sending shockwaves through the financial services industry. In an age of increasingly rapid change, important questions, debates and developments are unfolding before our eyes. These ideas, and the choices we make in response to them, will shape our future. Technology is vastly powerful, creating new industries in response to – or sometimes in anticipation of – changing customer expectations. Rebank explores the trends, develop ...
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CX Decoded is our semi-monthly podcast designed to deliver insight from leaders in the customer experience and marketing industries. Each episode is designed to help you better understand the customer experience and the value it can add to your customers’ lives.
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Community Signal is a podcast for experienced online community professionals, including those working in audience engagement, association management, developer relations, moderation, trust and safety, and more. It's released every two weeks and hosted by industry veteran Patrick O’Keefe. This is a very community-focused program. There are plenty of social media and marketing podcasts out there. That’s not what this is. Social media is a set of tools. Community is a strategy you apply to thos ...
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With many CXOs and other business technology professionals faced with mounting pressures to define the business, process, or customer value around technology and cloud investments, this podcast will help put things into context, break down tough issues, and have listeners walking away with actionable insights. Back @ IT is not scripted nor is it staged, instead, it is a free-flow conversation with thought leaders that considers the business technology and the people that make things happen - ...
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Covering everything from the future of organizational culture to accelerated cloud adoption, in this inaugural podcast series, Splunk thought leaders sit down with Principal Analyst Daniel Newman to discuss the unique intricacies organizations are navigating in an era of rapid digital transformation and how data remains the key solution to thriving in uncertain times.
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The Maker’s Quest explores the journey of making things and living a creative life. From how to be creative, design things, and bring those things to life through physical fabrication or digital mediums. Join us on our quest to explore the world of how to make things and meet other makers.
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Nothing determines service success more than mindset. Whether you're a service-based organization or service-driven professional, this is where you can master the inner game of customer service so you can tap into the fullest power of the service opportunity. Here you'll learn the customer service skills that no one is teaching, allowing you to truly impact your customer's lives (and your own): presence, wellness, connection and affirmation. These tools don't just 10x service capability and ...
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http://www.ristrettotime.com This is not a step-by-step guide (buy a book for that)! This is a journey and I walk you through the situations you will face and show you how I did it, where I succeeded or messed up. If you dream of owning your own coffee shop, this podcast is for you! I started my own coffee shop from scratch, without having any experience -- just the dream! First time I made an espresso with a commercial espresso machine, was when I installed one at the shop. Listen up and su ...
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Dear Parents & Students, Disruptive technologies and new business world order are bringing in the paradigm shift in the future careers of our students. Our endeavor is to help students navigate successful careers in the 21st-century workplace by taking informed decisions and create inspiring possibilities for themselves. Through this initiative, we will provide unbiased information on various aspects of career streams, Universities, Colleges, Entrance examinations, Overseas Education, and Vo ...
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Laks Srinivasan and Tom Davenport are co-founders of The Return on AI Institute. Drawing on over 50 successful AI-driven case studies and interviews with thought leaders and practitioners, they're decoding AI for business leaders. Learn how to unlock the full potential of AI to drive your enterprise growth with new episodes every month.
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Original Source is a Copyleaks podcast about all things AI, plagiarism, and more.
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"Cyberside Chat" is your go-to source for daily cybersecurity news, providing listeners with a comprehensive rundown of the latest threats, vulnerabilities, and attacks in the digital world. Hosted by expert cybersecurity professionals, each episode of "Cyberside Chat" offers a concise and informative overview of the day's top headlines, covering everything from malware and ransomware attacks to data breaches and cyber espionage. Our team of experienced analysts and researchers keeps a close ...
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Calling all tech entrepreneurs on a quest for empowerment and success! Your journey just found a new compass in the vast sea of possibilities - the Tech Business Roundtable Podcast! Embark on a thrilling adventure with the Tech Business Roundtable (TBR) podcast, where we foster a dynamic global community that opens doors to limitless opportunities for tech entrepreneurs like you. Join us as we dive headfirst into enthralling discussions, extracting priceless insights from thought-provoking i ...
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The world has changed drastically in the last two years and businesses have to change with it. The need to move to the cloud, create digital experiences, and operate in real-time is more prescient than ever. The Data Economy is a podcast about leaders, like you, who use data to meet these new challenges. Michael Krigsman, Industry Analyst and Publisher of CXOTalk, sits down with executives at companies like Splunk, HP, UPS, Siemens, and EA to find out how they leverage data to power real-tim ...
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152. When Machines Become Customers – Navigating the New Normal (Repeat)
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Reviving a top rated Doing CX Right episode as we've officially entered a new era where machines powered by AI act as customers. It's disrupting business models and transforming customer experience and commerce. Companies preparing now will capture trillions in revenue, while laggards will lose out. So, what does this mean for your business? What a…
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Measuring Productivity in the AI Era
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This week Clinton is joined again by VP of Engineering and Frictionless Enterprise author, Nate Berent- Spillson. In this episode they discuss the importance of a balanced approach to measuring developer performance through various metrics as well as the role of AI in transforming software development processes. They also explore the challenges of …
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New Phenomena in Behavioral and Social Investing
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Professor Itay Goldstein interviews Bloomberg columnist Matt Levine to examine the GameStop and AMC stock saga and the powerful influence of social media on market events. The discussion highlights the role of behavioral finance in shaping investor actions and how social trends can disrupt financial markets on a global scale. This discussion is par…
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153. Earning Customer Loyalty, Not Just Sales, For Revenue Growth | Stacy Sherman + Fred Reichheld
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How do you turn satisfied customers into loyal advocates who rave about your brand? In this episode, Stacy Sherman revisits her insightful conversation with Fred Reichheld, the creator of the Net Promoter System (NPS), to explore key takeaways and actionable strategies for building customer loyalty. Discover how to activate brand promoters, measure…
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423: Unlocking PR-able B2B Research
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What does it take to create B2B research that journalists can’t resist? In this episode, Drew Neisser sits down with research experts Becky Lawlor of Redpoint Content and Curtis Sparrer of Bospar PR to reveal the secrets of crafting and pitching impactful studies that capture media attention. In this episode: Becky Lawlor shares the top three mista…
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How Ultra-Productive Leaders Achieve More in Less Time
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In this episode of the Well-Oiled Operations™ podcast, Stacy reveals what sets ultra-productive leaders apart, sharing five transformative strategies that help entrepreneurs streamline operations, boost revenue, and achieve balanced lifestyles. Her approach underscores that true productivity stems from working smarter and with clear intent, not jus…
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Guitar Legend Marc Rizzo on ill Niño, Soulfly & Beyond
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Check out my interview with Marc Rizzo, the powerhouse guitarist known for his incredible work with Ill Niño and Soulfly! We dive into his musical journey, his dynamic playing style blending metal with flamenco influences, and his experiences touring with some of the biggest names in the genre. If you’re a fan of heavy, high-energy guitar riffs and…
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CR083: AI law with Jagvinder Singh Kang, Mills & Reeve
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In today's rapidly evolving tech landscape, understanding your organisations legal position on AI is critical. As it continues to advance, so do the complexities around data protection, intellectual property, and ethical use and regulation is struggling to keep up. This week, Dave, Esmee and Rob talk to Jagvinder Singh Kang, Partner at Internationa…
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The Operator Trap: How to Transition to True Leadership
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In this episode of the Well-Oiled Operations™ podcast, Stacy guides business owners on the transition to true leadership by transforming how they manage time and resources. With her actionable strategies, Stacy empowers listeners to build a self-running business model that operates efficiently and profitably. Whether you’re running a thriving medic…
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Charitable and Political Giving | Pinar Yildirim
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Wharton’s Pinar Yildirim untangles the relationship between charitable and political giving, which are both on the rise. This Ripple Effect podcast episode is part of a series on “Charitable Giving.” Hosted on Acast. See acast.com/privacy for more information.
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From the Archives: On Customer Intimacy
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Clinton, Chris and Nathan on how to develop meaningful client relationships Intimacy isn’t a word you often associate with clients or customers. In this episode from the archives Clinton, Chris Losacco and Nathan Henry chat about the importance of (professional) intimacy. They share tips on how to build lasting and meaningful relationships with cli…
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AI and Data - Techstrong AI - EP41
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In this podcast, Amanda Razani speaks with Vinay Samuel, CEO of Zetaris, about creating a "central nervous system" for AI bots that helps companies more easily manage and query data.Par Techstrong Group
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Professor Itay Goldstein is joined by Hyun Song Shin, economic adviser and head of research at the Bank for International Settlements, and Loretta Mester, former President and CEO of the Federal Reserve Bank of Cleveland. Together, they explore the 2023 banking crisis, focusing on the collapse of Credit Suisse, Silicon Valley Bank, and other small …
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In this episode, Greg and Brian discussed their experiences mentoring interns and apprentices in their respective woodworking and architecture businesses. They discussed the potential benefits and challenges of hiring an intern, with Brian stressing the importance of fair compensation. Hosted byBrian Benham Portfolio: https://www.benhamdesignconcep…
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422: The Focus Factor: Driving B2B Success
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For CMOs, strategy is as much about what not to do as it is about what to focus on. In this episode, we explore the transformative power of focus with three marketing leaders who have mastered the art of saying "no" to the nonessential. Highlights include: JD Dillon shares how Tigo Energy’s "Green Glove Service" transformed customer service into a …
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From $0 to $1.1 Billion: The Explosive Journey of Uncle Nearest Whiskey
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In this episode of the Well-Oiled Operations™ podcast, Stacy sits down with Fawn Weaver, the visionary behind Uncle Nearest, the fastest-growing whiskey brand in America. Fawn shares her inspiring journey from the initial idea to leading a billion-dollar business, all while honoring and preserving the legacy of Nearest Green, the first known Africa…
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CR082: Surviving migration in the age of AI with Petra Molnar, Harvard Faculty Associate
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As more people are displaced by war, economic instability, and a warming planet, more countries are turning to AI-driven technology to “manage” the influx. This week, Dave, Esmee and Rob talk to Petra Molnar, Harvard Faculty Associate and Author of 'The Walls Have Eyes'' about how tech is being deployed at borders, how it is impacting communities a…
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AI in Retail - Techstrong AI - EP40
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In this podcast, Amanda Razani speaks with Srini Rajamani, SVP and sector head of consumer and life sciences at Wipro, about the impact of AI in the retail sector and how businesses can better harness real-time unstructured data.Par Techstrong Group
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Driving Into The Future: With Bridgestone
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Cam Ahler and Dan Luttrell on digital transformation at Bridgestone Most people associate Bridgestone with tires, but they’re way more than just that. Bridgestone is constantly innovating to keep their fleets and customers happy and on the road. This week Clinton is joined by Cam Ahler and Dan Luttrell from the Bridgestone team to discuss how they …
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421: Customer Advocacy Fuels Customer-Driven Growth
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Most businesses profess to love their customers. However, only a few have figured out how to transform brand love into advocacy on a consistent and scalable basis. Enter this episode's guests: Tejal Parekh, previously of Upside Rebecca Stone of Cisco Suzanne Reed of LBMC In this insightful conversation, these three powerhouse CMOs share their uniqu…
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Marcos Leal on Life After Ill Niño & His New Band Swim the Current | Good Company Podcast
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In this episode of Good Company, I sit down with Marcos Leal, lead vocalist of Shattered Sun, Ill Niño, and his latest project, Swim the Current. We discuss his musical journey, the evolution of his career, and what’s next for him with Swim the Current. Tune in to hear insights from one of modern metal’s dynamic frontmen!…
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The Power of AI for the Legal Industry - Techstrong AI - EP39
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In this podcast, Amanda Razani speaks with Scott Stevenson, CEO of Spellbook, about the magical benefits of using artificial intelligence, and how lawyers and the legal industry can harness AI technology.Par Techstrong Group
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Business's Hidden Potential: 20 Principles for Success
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In this episode of the Well-Oiled Operations™ podcast, Stacy dives deep into principles for success that make business growth inevitable, emphasizing the power of transforming operational strategies and building a resilient mindset. She unveils 20 transformative principles designed to help business owners reach their goals, minimize workload depend…
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CR081: Cloud on the rocks [AAA]
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[AAA] In 'Access All Areas' shows we go behind the scenes with the crew and their friends as they try to unpick some issue or other. It might get a bit messy. This week, sometimes ‘big rocks’ exist in organizations and transformations that prevent or slow down getting to successful outcomes. Dave, Esmee and Rob are joined by, Georgia Smith, Cloud T…
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Smarter Customer Support, With AI the Ultimate Sidekick
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In this episode of CX Decoded, host Dom Nicastro, editor-in-chief of CMSWire, dives into the future of AI in customer service with insights from three leading experts in the field. This episode brings together discussions from two separate CMSWire TV "Beyond the Call" interviews, featuring Barry Cooper, president of NICE’s CX Division; Tom Laird, C…
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CRSP01: Reimagining Telecom Industry pt.1 - Simplification with Dr. Rainer Deutschmann, Global Telecom Leader
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Telecoms is an industry undergoing a fundamental change. This is creating new business opportunities and services, but also brings with it substantial transformation and modernization challenges. In a new 5 part mini-series, 'Reimagining Telecoms', we are going to look at the challenge through five different lenses: Growth, Networks, Simplification…
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Building Empathy: On Human Centered AI
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The Launch and NTT DATA teams on how embracing AI can build a stronger, more caring workforce It’s time to lean into AI literacy. This week on Catalyst, Launch by NTT DATA’s President Tammy Soares is joined by two AI experts, Kim Curley and Wendy Collins, to discuss the human side of AI. They discuss how generative AI can help with the difficulties…
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151. Maximize Customer Lifetime Value -The Power of Deep Specialization | Corey Quinn
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What if long-term revenue stability isn’t about chasing new customers but about deeply understanding and serving the ones you already have? In this episode, Stacy Sherman and Corey Quinn discuss a counterintuitive path to business growth: deep specialization. Discover why focusing on a precise customer can transform your bottom line, build loyalty,…
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420: Disrupt or Be Disrupted: Big Ideas for 2025’s CMOs
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In this special Drew-on-Drew episode of Renegade Marketers Unite, Drew Neisser sits down with... himself, to tackle the biggest marketing questions for 2025. From AI’s takeover to the comeback of in-person events, Drew wrestles with the trends that will shape the future of marketing. Expect bold predictions, sharp insights, and a little friendly se…
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The Surprising Truth About Successful Facebook Ads for UNDER $5k Month
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In this episode of the Well-Oiled Operations™ podcast, Stacy is joined by Jennifer Spivak from The Ad Girls Agency to explore the complexities and opportunities of running successful Facebook ads and Instagram ad campaigns. Together, they debunk the common misconception many small business owners have—that social media advertising is too costly or …
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CR080: AI-driven hyper-automation with Nicole Onuta, AI business transformation expert
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As AI scales and layered agents become more integrated, businesses face questions about just how automated they can become and what this means for efficiency, cost, and innovation. This week, Dave, Esmee and Rob talk to Nicole Onuta, AI business transformation expert about the growing impact of generative AI on the software development lifecycle (S…
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In this podcast, Amanda Razani speaks with Cindi Howson, chief data strategy officer at ThoughtSpot, about a recent survey done in collaboration with MIT about the impact of generative AI in analytics, and how to leverage GenAI to transform data analytics strategies. https://go.thoughtspot.com/whitepaper-mit-generative-ai.html…
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Enhancing Convenience: On Improving The Customer Journey From Day One
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Megan Wang and Lisa Woodley on transforming the customer experience with data science and AI This week Clinton is joined by Megan Wang and Lisa Woodley from NTT DATA to discuss how to improve the customer experience in the digital age. From the impact of digitalization on service delivery, to the role of AI in enhancing customer interactions, to th…
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