))
Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business. The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variet ...
…
continue reading
1
Customer Engagement Radio
Ray Stendall chats with Shep Hyken, Marshall Goldsmith, Jill Konrath with inspiration from Steve Jobs, Zappos, Nordstrom, Walt Disney, Lexus, Ritz Carlton
Business Solutions
…
continue reading
Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...
…
continue reading
1
Winning the Game of Life Podcast Interviewing Entrepreneurs, Wantrepreneurs, Intrapreneurials, Intrepreneurial & Startups
Shawn Sudershan Chhabra
Incredible Podcast for - Entrepreneurs, Wantrepreneurs, Intrapreneurials, Intrepreneurial & Startups. We share the triumphs, struggles, failures and success stories from the true life experiences of our wonderful guests. We share the triumphs, struggles, failures and success stories from the true life experiences of our wonderful guests. The goal is to present the knowledge and process to you, so that you can use some of this information to add to your own tool box and succeed more in all ph ...
…
continue reading
Listen to Questions for now to hear big thinkers discuss today’s big questions in digital CX. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed full of compelling perspectives and actionable insights.
…
continue reading
***Inspiring Interviews*** Video Interviews by Shawn Sudershan Chhabra By Shawn Chhabra interviews Bob Burg, Neil Patel, John Lee Dumas, David Allen, Michelle Gielan, Frederique Murphy, Shep Hyken, Kate Erickson, Kavit Haria, and many more. Get Inspiration Similar to Mixergy, Entrepreneur on Fire, and Growth Everywhere WGL- videospodcast-Video Case Studies : Winning the Game of Life Podcast Interviewing Entrepreneurs, Wantrepreneurs, Intrapreneurials, Intrepreneurial & Startups Podcast for - ...
…
continue reading
…
continue reading
Examining the relationship between your company and your customer.
…
continue reading
James Dodkins talks with customer experience rockstars about delivering a rockstar customer experience.
…
continue reading
Hosted by Andy Dowling of the Australian metal band LORD. Andy chats with musicians, authors, professors, tv hosts, radio personalities, documentary film makers and whoever else he wants to.
…
continue reading
Hop on the bus with Joseph Michelli, Ph.D. (Customer Experience Professional, New York Times #1 Bestselling Author and Business Consultant). Joseph and his business-savvy guests provide a rollicking, wisdom-rich ride to customer experience excellence.
…
continue reading
SOCAP International’s In the Know podcast series offers valuable insights and perspectives from experts on the topic of Digital Consumer Care.
…
continue reading
1
How can leaders win and optimize investment in CX? (feat. Jeannie Walters, Mark Raffan and Alain Méric)
36:08
36:08
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
36:08
On this episode, we explore strategies for building a compelling business case for customer experience (CX) investment — and how to optimize the budget you’ve secured. According to Forrester’s Budget Planning Guide 2025: Customer Experience, while 99% of CX decision-makers list CX improvements as a top priority of senior executives, only 40% antici…
…
continue reading
1
Redefining the Contact Center Featuring Jonathan Rosenberg
30:54
30:54
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
30:54
Exploring AI's Role in Revolutionizing Customer and Employee Experiences in Contact Centers Shep Hyken interviews Jonathan Rosenberg, Chief Technology Officer and head of AI at Five9. He talks about how contact centers can use generative AI to deliver customer experiences that people love. This episode of Amazing Business Radio with Shep Hyken answ…
…
continue reading
1
The Secret to eBay's Phenomenal Customer Experience Featuring Derek Allgood
24:40
24:40
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
24:40
Transforming Customer Support with Technology and Empathy Shep Hyken interviews Derek Allgood, VP of Global Customer Experience (GCX) at eBay. He discusses the importance of nurturing a supportive culture and harnessing innovative tools like AI to enhance employee and customer service. This episode of Amazing Business Radio with Shep Hyken answers …
…
continue reading
1
#37 The service that customers love the most
14:34
14:34
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
14:34
What service clients love the most? There are two things that you can do immediately to intercept customer's signals in a timely manner.Par Paolo Fabrizio
…
continue reading
1
How OKRs (Objectives and Key Results) Transform Customer-Centric Strategies Featuring Jeff Gothelf
26:33
26:33
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
26:33
Aligning Business Goals with Customer Needs Shep Hyken interviews Jeff Gothelf, author of Who Does What By How Much?: A Practical Guide to Customer-Centric OKRs. He talks about how aligning objectives and key results with customer needs can transform business success. This episode of Amazing Business Radio with Shep Hyken answers the following ques…
…
continue reading
1
Personalization in the Age of Artificial Intelligence Featuring Mark Abraham
27:47
27:47
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
27:47
How Personalized Customer Experiences Can Drive Business Growth Shep Hyken interviews Mark Abraham, Senior Partner at Boston Consulting Group and author of Personalized: Customer Strategy in the Age of AI. He talks about AI's potential to enhance personalization and the impact of tailored customer experiences on business growth. This episode of Ama…
…
continue reading
1
How Artificial Intelligence Can Supercharge Employee and Customer Experiences Featuring Jim Payne
26:01
26:01
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
26:01
AI's Growing Impact on Employee and Customer Experience Shep Hyken interviews Jim Payne, Director of Product Marketing, Customer Engagement at RingCentral. He talks about how AI is transforming both customer and employee interactions by enhancing productivity and efficiency. This episode of Amazing Business Radio with Shep Hyken answers the followi…
…
continue reading
1
How can you maintain customer affinity while rebranding? (feat. Billie Loewen and David Soberman)
33:13
33:13
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
33:13
On this episode, we explore the connection between brand and customer experience — and how to maintain positive customer sentiment while undergoing a rebrand. An effective rebranding strategy can serve to reposition a company, product or service to better align with customer expectations. But it’s not a given; to retain existing customers and attra…
…
continue reading
1
How to Build a Culture That Employees and Clients Love Featuring Terry Turner
26:07
26:07
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
26:07
The Impact of the Employee Experience on the Client Experience Shep Hyken interviews Terry Turner, president and CEO of Pinnacle Financial Partners. He talks about how investing in employee experience can create loyal customers, strong relationships, and higher shareholder returns. This episode of Amazing Business Radio with Shep Hyken answers the …
…
continue reading
1
#36 Customer service can't fix poor culture
17:50
17:50
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
17:50
What's the department in charge of solving problems? I bet you'd answer 'customer service'. However, the current scenario requires us to embrace a broader vision because customer service can't fix everything. Paolo Fabrizio explains WHY and HOW in this podcast.Par Paolo Fabrizio
…
continue reading
1
How Artificial Intelligence is Changing Customer Expectations Featuring Laura Burgess
26:14
26:14
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
26:14
Effectively Integrating AI into Customer Service Shep Hyken interviews Laura Burgess, senior research analyst at Capterra (a division of Gartner), a trusted software and services marketplace that offers a wide range of solutions to help organizations meet many of their business needs. She talks about how AI is transforming customer service and how …
…
continue reading
1
Transforming Customer Service from a Cost Center to a Profit Center Featuring Brett Frazer
27:43
27:43
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
27:43
Implementing The 5 A's of Successful Customer Engagement Shep Hyken interviews Brett Frazer, co-founder of Service Matters, LLC and the author of Your Hidden Profit Center: Mastering the Five A's of Successful Customer Engagement. He talks about shifting customer service from a cost center to a value center and outlines the 5 A's framework for addi…
…
continue reading
1
How Aligned Teams Can Supercharge Your Customer Experience Featuring Alan Williams
26:44
26:44
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
26:44
Using the Hospitality Mentality to Shape Your Company Culture Shep Hyken interviews Alan Williams, Founder and managing director at SERVICEBRAND GLOBAL Ltd and the co-author of Supercharging the Customer Experience: How Organizations Can Drive Performance in Today's Values-Based Economy. He talks about aligning the organization's culture, from the …
…
continue reading
1
What does customer loyalty look like in the age of AI? (feat. Shep Hyken and Colin Shaw)
33:16
33:16
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
33:16
Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we ask big questions about how customer loyalty is formed — and how AI can be leveraged to build stronger connections with customers. According to TechSee, a visual customer experience solutions provider and technology partner of TELUS Digital, more than one in …
…
continue reading
1
Revolutionizing Customer Connections: Digital Strategies Featuring Elisabeth Zornes
24:40
24:40
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
24:40
Partnering with Customers to Co-create an Amazing Customer Experience Shep Hyken interviews Elisabeth Zornes, Chief Customer Officer at Autodesk. She talks about the evolution of the new customer and creating personalized digital experiences. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How does…
…
continue reading
1
How to Avoid Customer Experience Breakdowns Featuring Rony Vexelman
26:48
26:48
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
26:48
Empowering Teams through Embracing AI-Driven Solutions and Customer-Centricity Shep Hyken interviews Rony Vexelman, Vice President of Marketing at Optimove. He discusses why broken customer journeys create poor customer experiences and how brands can avoid them by leveraging AI, personalization, and customer-centricity at every step of the journey.…
…
continue reading
1
How AI and Humans Are Changing the Customer Service Game Featuring Gaurav Passi
30:25
30:25
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
30:25
Seamlessly Combining AI, Human Touch, and Data in Customer Experience Shep Hyken interviews Gaurav Passi, Founder and CEO of Zingly.ai. He talks about seamlessly integrating AI and human interaction to create a collaborative and customer-centric experience. This episode of Amazing Business Radio with Shep Hyken answers the following questions and m…
…
continue reading
1
An Inclusive Employee Experience Featuring Jonathan Stutz
27:07
27:07
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
27:07
Building High-Performance Teams through Inclusion, Diversity, and Equity Shep Hyken interviews Jonathan Stutz, President of Global Diversity Partners, Inc. and author of Daily Practices of Inclusive Leaders: A Guide to Building a Culture of Belonging. He shares daily practices and strategies for inclusive leadership that create a workplace where em…
…
continue reading
1
How can you act as a customer experience change agent in your organization? (feat. Blake Morgan and Lori Branton)
29:53
29:53
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
29:53
Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we explore customer-focused leadership — and the steps CX leaders can take to cultivate and champion a customer-centric culture in their organizations. Customer centricity goes beyond providing good customer service, relying on company leadership to consider eve…
…
continue reading
1
The 3 E's of Customer Experience Featuring Michelle Pascoe
25:12
25:12
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
25:12
Tips for Training Teams with a Hospitality Mentality Shep Hyken interviews Michelle Pascoe, CEO of Optimum Operating Procedures and Services, also known as OOPS. She talks about the 3 E's of customer experience and the impact of values-based training on creating a lasting impression. This episode of Amazing Business Radio with Shep Hyken answers th…
…
continue reading
1
How to Boost Customer Experience Featuring Stephen Kowal
22:33
22:33
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
22:33
How Connectivity Impacts Customer Satisfaction, Business Processes, and Public Safety Shep Hyken interviews Stephen Kowal, Chief Commercial Officer of Nextivity. He talks about how connectivity can impact various aspects of customer experience, from retail experiences to public safety, and seamless experiences. This episode of Amazing Business Radi…
…
continue reading
1
A Human-Centric Approach to Artificial Intelligence Featuring Jeffrey Russell
29:00
29:00
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
29:00
Creating Authentic, Augmented, and Applied Technology to Enhance Customer Experiences Shep Hyken interviews Jeffrey Russell, Chief Executive Officer at C1. He talks about transformative leadership and the need for authentic and empathetic technology solutions that enhance customer experience. This episode of Amazing Business Radio with Shep Hyken a…
…
continue reading
1
How to Be Ridiculously Easy to Do Business Featuring David Avrin
27:42
27:42
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
27:42
Tips on How to Eliminate Friction for Your Customers Shep Hyken interviews David Avrin, customer experience speaker and consultant. He talks about his latest book, Ridiculously Easy to Do Business With: A practical guide to giving customers what they want—when and how they want it, and shares actionable tips on providing a hassle-free customer expe…
…
continue reading
1
#35 Using AI during or after the conversation?
14:37
14:37
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
14:37
Many Customer Service Managers are wondering how to integrate and harness Artificial Intelligence. What’s the ultimate goal? Who would benefit from it? Shall we use GenAI during or after the conversation? In this podcast Paolo Fabrizio unveils the results of a laser-focussed survey right on these topics.…
…
continue reading
1
Customer Focused Leadership Featuring Blake Morgan
25:56
25:56
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
25:56
How to Get into the Customer Experience Mindset Shep Hyken interviews Blake Morgan, customer service expert, bestselling author, and the host of The Modern Customer Podcast. She talks about her latest book, The 8 Laws of Customer-Focused Leadership: The New Rules for Building a Business Around Today's Customer, and how to create a culture that prio…
…
continue reading
1
How can brands design and deliver seamless customer experiences? (feat. David Avrin and Jim Mitchell)
30:59
30:59
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
30:59
Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we discuss the importance of reducing customer effort — and the steps brands can take to design and deliver seamless customer experiences. Today, customers demand speed and efficiency. It is up to brands to rise to that challenge. Research from HubSpot indicates…
…
continue reading
1
Nordstrom's Customer Service Evolution Featuring Robert Spector
26:20
26:20
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
26:20
Embracing Changing Customer Needs Shep Hyken interviews Robert Spector, international keynote speaker, and bestselling author. He talks about his latest book, The Century-Old Startup: The Nordstrom Way of Embracing Change, Challenges, and a Culture of Customer Service and how any company can stay in business during the most challenging times. This …
…
continue reading
1
The Employee Experience Revolution Featuring John DiJulius
31:09
31:09
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
31:09
A Good CX Starts With a Good EX - How to Create a Fulfilling and Meaningful Employee Experience Shep Hyken interviews John DiJulius III, Founder and Chief Revolution Officer of The DiJulius Group and bestselling author. He talks about the role of leadership and company culture in shaping a positive work environment. This episode of Amazing Business…
…
continue reading
1
Adding Value Beyond the Purchase Featuring Mikhail Naumov
23:53
23:53
Lire Plus Tard
Lire Plus Tard
Des listes
J'aime
Aimé
23:53
How to Proactively Anticipate Customer Needs Shep Hyken interviews Mikhail Naumov,founder and CEO of Paylode Inc. He discusses how businesses can enhance their customers' experiences by proactively addressing their secondary and tertiary needs, going beyond just selling their core products or services. This episode of Amazing Business Radio with Sh…
…
continue reading
