Les meilleurs podcasts Ian Kerr (2024)

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Episode 47 - Building Future Leaders - Major General Zac Stenning OBE. 49:55

14h ago49:55

49:55

In this episode, our host Lt Colonel Dean Canham OBE speaks with Major General Zac Stenning, the Director of Leadership for the British Army, and Commandant of the Royal Military Academy Sandhurst. With an illustrious career spanning nearly three decades, he has commanded forces from Platoon to Brigade across diverse and challenging environments, i…

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Ep 351: Optimising out-of-home delivery with Mily Technologies 22:50

5d ago22:50

22:50

Milos Zlatkovic, Founder and CEO at Mily Technologies, discusses optimising out-of-home delivery networks. Convenience leads to consumer adoption of lockers Proximity and parcel hold time in lockers Consumer preference to collect parcels close to home Coverage and density of out-of-home delivery in residential areas Managing risks in setting up an …

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The Human Advantage Ep. 27 - Valour and Vulnerability - WO2 Johnson Beharry VC COG 1:00:45

5d ago1:00:45

1:00:45

In this episode, we delve into the theme of courage in leadership, both moral and physical, through the powerful and inspiring story of Warrant Officer Class 2, Johnson Beharry VC COG. Johnson Beharry takes us through his harrowing experiences in Iraq, where he displayed extraordinary bravery under enemy fire, making split-second decisions that sav…

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Ep 350: Geopost B2B e-commerce research 19:06

24d ago19:06

19:06

Geopost has published its first 2B Recipient Barometer, which shows the growing importance of delivery to business success. Carmen Cureu, Group Market Research Director at Geopost, shares some insights from the research: Comparing B2B and B2C e-shoppers Surveying large corporates and SMEs Why delivery is crucial to business success Businesses' deli…

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The Human Advantage Episode 26- Building Better Leaders: Major Robin White- The Rifles. 26:45

1M ago26:45

26:45

In this episode, our host Ash Bhardwaj sits down with Major Robin White of The Rifles to explore the intricacies of leadership through the lens of a seasoned military professional. Robin shares his journey from commissioning into the Light Infantry in 2006 to commanding roles in Iraq and Afghanistan. Robin's career has taken him from frontline depl…

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Ep 349: Costing for pricing - making money when margins are tight 21:06

1M ago21:06

21:06

André Pharand, strategic advisor to Open Pricer, and Nicolas Nemorin, Head of Customer Success Management at Open Pricer, explain how to increase the profitability of parcels by using better costing to improve pricing. Postal and parcel operators not having good visibility of their costs Winning the parcel pricing wars The connection between costin…

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The Human Advantage Ep. 25 - Decision-making and Unity - Major Charlie Ruggles-Brise & Warrant Officer Class One Dai Chant 52:57

2M ago52:57

52:57

In this episode, our host Ash Bhardwaj speaks with Maj Charlie Ruggles-Brise and WO1 Dai Chant of 1st The Queen’s Dragoon Guards, “The Welsh Cavalry.” We explore the intricacies of leadership and development through the unique perspectives of two military professionals who have worked closely together since early on in their careers. Charlie and Da…

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Episode 46 - Leading Without Shortcuts - Warren Gatland CBE 57:00

2M ago57:00

57:00

In this episode, we’re thrilled to welcome Warren Gatland, the legendary Head Coach of the Welsh National Rugby team. With a remarkable career spanning both playing and coaching at the highest levels, Warren’s story is one of passion and dedication. Born in New Zealand, Warren began his rugby journey on the fields of his homeland, eventually earnin…

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The Human Advantage - Episode 24 - Being a Kind Leader - Colonel Jax Powell. 36:59

2M ago36:59

36:59

In this episode our host, Ash Bhardwaj, speaks to Colonel Jax Powell. Colonel Powell joined the Army in 1994, commissioning into the Royal Logistic Corps (RLC). She has served on operations in the Balkans, Iraq, Afghanistan and Mali. She has also held several Staff roles including stints at the Permanent Joint Headquarters (PJHQ), Army Headquarters…

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Episode 45 - Lessons from Legacy - James Kerr 1:04:26

3M ago1:04:26

1:04:26

In this episode our host, Lieutenant Colonel Dean Canham OBE, speaks to bestselling author, speaker and leadership and high-performance consultant, James Kerr. James has worked with elite teams around the world, across numerous sports, businesses and military units, developing their cultures and leadership in the pursuit of success at the very high…

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Ep 348: Changing the UAE last mile with 7X and Emirates Post 22:52

3M ago22:52

22:52

Abdulla Mohammed Alashram, Group CEO of 7X, discusses the transformation of the Emirates Post Group into a new enterprise. The strategy that drove the transformation and rebrand of Emirates Post Group to 7X The significance of the number seven and the letter X 7X's subsidiaries Emirates Post, EMX courier and parcels, Fintx, and EDC electronic docum…

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Ep 347: Gaining an advantage in the last mile 28:00

5M ago28:00

28:00

Alan Barrie, delivery sector expert and Chair of Stamp Free, discusses research into delivery sector trends. Research commissioned by Stamp Free into postal and parcel trends Competition for market share Dynamism of the UK delivery market, with traditional and alternative carriers The growth and scale fuelling competition in the last mile Structura…

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Ep 346: Green delivery's attitude-behaviour gap 16:03

5M ago16:03

16:03

Kathleen Cauwelier, PhD Researcher at Mobilise VUB, discusses her recent research on the green delivery attitude-behaviour gap, including consumers’ willingness to select "green" delivery options. How consumers say they want to behave and how they actually act Defining the attitude-behaviour gap Survey understanding consumers’ delivery preferences …

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The Human Advantage Ep.23 - The Power of Reflection - Sergeant Ashley Siddall 31:29

5M ago31:29

31:29

In this episode we speak to Sergeant Ashley Siddall of the Royal Army Medical Corps (RAMC). He began his career at the Army Foundation College Harrogate, at the age of 16, culminating in him joining the RAMC. After completing his trade training as a medic, providing pre-hospital care, Sgt Siddall joined 16 Medical Regiment, and has since deployed t…

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Ep 345: How restaurant delivery compares to parcel delivery 25:03

6M ago25:03

25:03

Restaurant delivery expert Peter Backman - the brains behind thedelivery.world and The Delivery Prophets - discusses the differences and similarities between food delivery and parcel delivery. The difference between restaurant delivery and grocery delivery Why restaurant delivery is not a new thing Technology and delivery aggregators changing resta…

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Ep 344: bpost's carbon calculator for parcel delivery emissions 15:51

6M ago15:51

15:51

Belgian postal operator bpost has launched its carbon calculator, which estimates the carbon emissions associated with domestic parcels. Karin Enzlin, Head of Sustainability at bpost, discusses how the carbon calculator works and what it could mean for e-commerce delivery. Background on bpost’s environmental and sustainability strategy and ambition…

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Episode 44 - Leading with Love - Doctor Victoria Carr 47:00

6M ago47:00

47:00

In this episode we speak with Doctor Victoria Carr, Primary School Head Teacher, Army Reservist in the Intelligence Corps, and Centre for Army Leadership Senior Research Fellow. Combining her experience in leading in the education sector and as a military leader, Victoria provides a unique insight into how teams can benefit from leadership skills a…

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Ep 343: Packaly CEO on reducing and reporting emissions 18:42

6M ago18:42

18:42

Axel Dekker, CEO and co-founder of Packaly, discusses delivery optimisation, reducing emissions, and reporting emissions. Overview of the Packaly network Freelance riders and local partners Consolidating orders Ship-from-store and ship-from-hub Choosing the right vehicle for delivery routes Managing volumes (size) and routing for delivery vehicles …

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The Human Advantage Ep 22 - Leading on Multinational Operations - Major David Love 36:37

6M ago36:37

36:37

In this episode, we speak to Major David Love, Royal Military Police (RMP), in his role as SO2 Army Leadership at the Centre for Army Leadership (CAL). We discuss how the CAL are developing the concepts and theory of leadership into tools that the Army can use. He focusses on the importance of understanding your people, and how by taking a human-ce…

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Ep 342: Matkahuolto delivering parcels across Finland and the Nordics 17:58

7M ago17:58

17:58

Kati Nevalainen, Director, Parcel Services at Matkahuolto, discusses parcel delivery across Finland and the Nordics: History of Matkahuolto carrying parcels Matkahuolto's public transport roots B2B, B2C and C2C deliveries Interacting with C2C via mobile apps as well as in-store Residential delivery and out-of-home delivery Matkahuolto's service poi…

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Episode 43 - Leading in the shadows - Sir Alex Younger: Britain's Chief Spy 43:36

7M ago43:36

43:36

In this episode we speak to Sir Alex Younger KCMG, the former Chief of the Secret Intelligence Service. Prior to his six-year tenure as ‘C’, Sir Alex was the Head of Counter Terrorism and obtained many operational roles worldwide. His time at MI6 was preceded by a stint in the British Army - first as a private soldier and later as a commissioned of…

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Ep 341: Responding to falling letter volumes 21:11

7M ago21:11

21:11

Peter Dunn, Director of European Relations, Cullen International, discusses the USO, how European postal operators are reacting to falling letter volumes, and more. The purpose of the Postal Services Directive, including letters USO and quality of service How local universal service obligations can be changed Flexibility provisions in Postal Servic…

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The Human Advantage Ep. 21 - Combining Competency with Human Understanding - Lieutenant Colonel Ed Fraser 38:09

7M ago38:09

38:09

In this episode we speak to Lieutenant Colonel Ed Fraser of the Duke of Lancaster's Regiment, formerly the 1st Battalion The King's Regiment, which he commissioned into in 2001. He served in Afghanistan on Op HERRICK, and twice in Iraq on Op TELIC. Away from regimental duty, Lt Col Fraser instructed as a Platoon Commander at the Royal Military Acad…

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Ep 340: Gig economy delivery and q-commerce - has the bubble burst? 20:53

7M ago20:53

20:53

Professor John Colley from the Warwick Business School discusses developments in gig economy delivery and ultrafast grocery delivery (q-commerce). We cover: Demise of rapid, ultrafast delivery Difficult economics of ultrafast delivery High costs of q-commerce never passed on to consumers Supermarket chains acquiring failed rapid delivery startups A…

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Episode 42 - Cognitive Diversity in Teams - Brigadier Jaish Mahan 45:08

7M ago45:08

45:08

In this episode we speak to Brigadier Jaish Mahan, who commissioned into the Royal Army Medical Corps (RAMC) in 1994 and has served in roles spanning the medical profession. He has deployed on seven operational tours, including Kosovo, Sierra Leone, the Iraq war and Afghanistan three times. Brigadier Mahan has been an Army Reservist since his trans…

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Ep 339: Customer experience in the last mile 16:13

7M ago16:13

16:13

Rob King, CEO and co-founder at Zedify, discusses customer experience in the last mile, sustainability, greenwashing, and cargo bike delivery. Creating better delivery for customers and the environment Large vehicles vs small vehicles in urban delivery Microhubs in cities The last mile as an extension of the online retailer's brand Retailers paying…

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The Human Advantage Ep 20 - Improving Organisational Culture - Lieutenant Colonel Simon Farebrother MC 37:54

8M ago37:54

37:54

In this episode we speak with Lieutenant Colonel Simon Farebrother MC. Simon commissioned in 2001 into the Queen's Dragoon Guards (QDG) - a light cavalry regiment that specialises in reconnoissance. He served on operations on Op BANNER in Northern Ireland, on Op HERRICK in Afghanistan, and on Op TELIC in Iraq. His troop was attached to 3 Commando B…

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Ep 338: Transporting parcels overnight via rail in the UK 19:46

8M ago19:46

19:46

Phil Read, Managing Director at Varamis, talks about using electric trains to transport parcels overnight in the UK: The inspiration behind Varamis Advantage of using high-speed passenger trains for moving parcels Acquiring electric trains Overnight parcel train service between Birmingham and Glasgow Proving trains can meet demands of parcel delive…

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Ep 337: Social-inclusive delivery with Scootbezorgd 13:15

8M ago13:15

13:15

Myrthe Rosema, founder of social-inclusive delivery start-up Scootbezorgd, discusses the practical and social impact of last mile delivery via mobility scooter. The inspiration for Scootbezorgd Changing perceptions of mobility scooters Current operational area Using customised mobility scooters to ensure range Empowering people of differing physica…

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Ep 336: New trends in e-commerce impacting delivery 23:13

8M ago23:13

23:13

Carmen Cureu, Market Research Director at Geopost, discusses some of the details in the 2023 edition of Geopost's e-shopper barometer. The factors driving modern e-commerce Why convenience is important E-commerce allowing customers to find bargains Decisions shoppers make when purchasing online Products need to be aligned with consumers' expectatio…

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The Human Advantage Ep.19 - Turning vision into action - Major Daljinder Singh Virdee MBE 25:55

8M ago25:55

25:55

In this episode we speak to Major Daljinder Singh Virdee MBE. Major Virdee commissioned into the Royal Army Medical Corps in 2015 as a pharmacist Professionally Qualified Reserve Officer. Following regimental duty with 256 Field Hospital, he re-roled as a Medical Support Officer and went into full-time Reserve service (FTRS). He has since worked in…

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Ep 335: Building efficient out-of-home delivery networks 21:30

8M ago21:30

21:30

How can delivery companies build efficient out-of-home delivery networks? Cédric Hervet, co-founder and Chief Product Officer at Kardinal, discusses the challenges industry players face in finding the best locations for PUDOs and lockers in terms of profitability and customer coverage: Why delivery companies are considering out-of-home delivery Dif…

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The Human Advantage Ep.18 - Being Courageous in Conversations - Lieutenant Tess Morris-Paterson 27:47

8M ago27:47

27:47

In this episode we speak to Doctor and CAL Senior Research Fellow, Lieutenant Tess Morris-Paterson PhD, about what we can learn from her experience in the selection, training, and preparation of astronauts for space flight, and how some of those skills can be applied in a military context to her experience as a Troop commander with 135 Geographic S…

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Ep 334: Snapshot of global postal sector 15:28

9M ago15:28

15:28

Luke Lloyd, Head of Markets at the IPC, discusses some of the key findings from the IPC's Global Postal Industry Report. GPIR based on various postal operators' reports Overview of post-pandemic parcel volume and revenue trends Letter volume trends Impact of pandemic on letter volumes Diversification of revenue, including letters, parcels, and fina…

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Episode 41 - The Sporting Edge: Building High Performing Teams - Jeremy Snape 48:45

9M ago48:45

48:45

In this episode we speak to former England cricketer, coach and now performance psychologist, Jeremy Snape. Jeremy's cricketing and coaching success at the highest levels proceeded a career which has branched out into performance psychology in other sports and the business world to. He offers a captivating perspective on how leadership is about doi…

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Ep 333: Swiss Post transporting more mail and parcels by rail 14:28

9M ago14:28

14:28

Titus Bütler, Head of Transport at Swiss Post, explains why and how Swiss Post is moving more mail and parcels by rail. How demands for speed and flexbility drove growth of road freight in the past Energy efficiency of rail vs trucks Rail terminals at Swiss Post logistics centres Ecological and economic benefits of prioritising rail Hybrid locomoti…

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Ep 332: Wienbox, Vienna's carrier-neutral parcel locker network 29:15

9M ago29:15

29:15

Vienna has set up a carrier-neutral parcel locker network called Wienbox. Some of Wienbox's key proponents discuss the parcel locker network's development and future. Monika Unterholzner, Deputy Director General of the Wiener Stadtwerke Group, whose responsibilities include logistics, Prof. Dr. Andreas Breinbauer, Head of the Logistics Department a…

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The Human Advantage Ep.17 - Building trust through communication - Lieutenant Colonel Liz Kagoda 25:46

9M ago25:46

25:46

In this episode Captain Ash Bhardwaj speaks to Lieutenant Colonel Liz Kagoda of the Queen Alexandra Royal Army Nursing Corps. Lt Col Kagoda trained and qualified as an emergency nurse in the National Health Service, prior to commissioning in 2005 and has since worked at roles 1-4 across the medical support spectrum. She has delivered everything fro…

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Ep 331: Mustafa Tonguç, MD DHL Express Germany, on resilience and B2B e-commerce 19:23

9M ago19:23

19:23

Mustafa Tonguç, Managing Director at DHL Express Germany, discusses supply chain resilience and the growth in global B2B e-commerce: Why supply chain resilience is crucial Manufacturing being stimulated around the world DHL helping customers create new supply chains Enabling late customer checkout times for next-day delivery Omni-shoring, near-shor…

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Episode 40 - Moral Terrain Coaching & Empathy - US Army Major Ben Ordiway & Lt Colonel Kevin Cutright 56:38

9M ago56:38

56:38

In this episode, we speak to US Army Major Ben Ordiway and Lt Colonel Kevin Cutright, based at the United States Military Academy at Westpoint. We discuss their developing concepts of Moral Terrain Coaching and how to consider empathy towards our adversary to gain an operational advantage. Both concepts are fundamentally important when the stakes a…

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Ep 330: Update on international parcels with Kate Muth, IMAG 18:47

10M ago18:47

18:47

Kate Muth, Executive Director at IMAG (International Mailers Advisory Group) discusses developments in international mail. Being awarded the Megan J Brennan Award by Women in Logistics & Delivery Services (WILDS) US de minimis threshold - currently $800 Modernisation of US Customs STOP Act 2.0 update AED / EAD exemptions Opioid crisis, counterfeiti…

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Ep 329: IPC SMMS emissions reduction and sustainability 19:31

10M ago19:31

19:31

Luke Lloyd, Head of Markets, IPC (International Post Corporation) discusses the 2022 results of the IPC Sustainability Measurement and Management System. Background to development of the IPC's SMMS Carbon emissions, health & safety, circular economy 31 postal operators report under SMMS, including 100,000 buildings, 600,000 vehicles, and 1.3m emplo…

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Ep 328: Bumper end-of-year episode 50:53

10M ago50:53

50:53

In this special end-of year episode, Jonathan Bouaziz (Kardinal), Kevin Seller (Escher), Will Simpson (Kantar) and David Spottiswood (Hurrican) cover different aspects of the postal and delivery world. Jonathan Bouaziz, CEO at Kardinal, discusses: Optimising PUDO networks Understanding the implications of making changes to a PUDO network Merging le…

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Ep 327: US Postal Service operations and strategy 38:40

10M ago38:40

38:40

Mike Plunkett, President at PostCom, and Mark Fallon, President of the Berkshire Company, discuss the state of affairs at the US Postal Service. Vacancies on USPS Board of Governors and impact on day-to-day USPS operations Employee headcount Letter pricing and price increases PRC's role in postal pricing Letter volume decline Ambiguity in the USA's…

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The Human Advantage Ep.16 - The Savvy Squaddie - Corporal Cameron Eden 24:54

10M ago24:54

24:54

In this episode, our host Captain Ash Bhardwaj speaks to the person behind the The Savvy Squaddie YouTube Channel, Corporal Cameron Eden, who enlisted in the King's Royal Hussars (KRH), before transferring to the Royal Logistic Corps (RLC) to follow his dream of becoming an Army Photographer. With a wealth of experience, deploying to France, Estoni…

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Ep 326: Analysing major trends in the US last mile 26:33

10M ago26:33

26:33

Dean Maciuba, Managing Partner (USA) for Crossroads Parcel Consulting, analyses the major trends in the US last mile over the past 12 months. Observations on 2023 peak season parcel volumes Technology allowing shipper diversifications and managing multiple carriers Surcharges pushing shippers to find alternatives to UPS or FedEx UPS and FedEx being…

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Ep 325: Denmark abolishes the USO... almost 24:28

11M ago24:28

24:28

Denmark has been at the vanguard when it comes to changes to letter delivery and digitisation of letter services. But new changes to the universal service obligation will have far-reaching implications for letter and parcel delivery in Denmark. Mindaugas Cerpickis and Jacob Østermann from Copenhagen Economics analyse the changes and implications fo…

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The Human Advantage Ep.15 - Op PITTING - Major Chris Duncalfe & WO2 Adam Croucher 48:00

11M ago48:00

48:00

In this episode, we speak to Major Chris Duncalfe and WO2 Adam Croucher about their experience during the Non-combatant Evacuation Operation (NEO) of Kabul - Operation PITTING, while in their respective roles of Officer Commanding (OC) and Company Sergeant Major (CSM) of A Company, 2nd Battalion the Parachute Regiment. Op PITTING marked the end of …

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Ep 324: New laws targeting last mile delivery 20:52

11M ago20:52

20:52

Roel Gevaers, Professor in Last Mile Logistics and Supply Chain, University of Antwerp, discusses new Belgian legislation targeting last mile parcel delivery. Definition of parcel delivery companies under the new law Obligations on delivery companies Minimum payment rates Intention behind this legislation Past scandals in Belgian parcel delivery Pa…

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Episode 39 - Tony Adams MBE - Leading Through Addiction 40:09

11M ago40:09

40:09

In this episode, we speak to Tony Adams MBE, a football icon renowned for his remarkable contributions to Arsenal and the England national team. Tony's career spans playing at the pinnacle of the sport, where he not only showcased his prowess on the field but also in his captaincy for England. Beyond his playing days, he undertook a coaching and ma…

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