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Ep 118: The Future of Agency Ops with Melanie Chandruang
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On this episode of THRIVE — sponsored by accessiBe — Kelly and Melanie Chandruang discuss both the connection and distinction between the people within our agency and our operational strategy.
Melanie Chandruang and I cover these points and more:
- Why agencies struggle to understand and fully grasp what “operations” means;
- The top operational challenges agencies are facing within the last few years;
- The benefits of putting our people first because our people are our product;
- Why the future of agency operations is not about tools.
Be sure to tune in to all the episodes of THRIVE to get practical tips on becoming a conscious leader, growing your agency, and more. Thanks for listening, and I’d love to hear your takeaways!
If you enjoyed this episode, post it in your stories and tag me @agencyscaler. And don’t forget to subscribe, rate, and review the podcast wherever you listen.
Learn more about THRIVE at https://klcampbell.com/category/podcast/ and https://accessibe.com/thrive
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