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Client Experience: It’s what they feel, not what we do! – [Best of The Tim Faller Show]
Manage episode 388919082 series 2129738
![](https://149901504.v2.pressablecdn.com/wp-content/uploads/2020/04/RA_050419_Doug_Tim-85-150x150.jpg)
On this episode of the Tim Faller Show, Tim and Steve discuss the client experience and how to turn clients into raving fans. The client experience is all about how the client feels and not what you do. Tim differentiates the customer service a company provides from how clients perceive that service. Not only do salespeople have a major role in the client experience, but the production team and lead carpenter do as well.
Tim and Steve talk more about…
- Establishing a client experience vision statement
- The importance of a pre-construction meeting in providing an excellent client experience
- And more…
294 episodes
Manage episode 388919082 series 2129738
![](https://149901504.v2.pressablecdn.com/wp-content/uploads/2020/04/RA_050419_Doug_Tim-85-150x150.jpg)
On this episode of the Tim Faller Show, Tim and Steve discuss the client experience and how to turn clients into raving fans. The client experience is all about how the client feels and not what you do. Tim differentiates the customer service a company provides from how clients perceive that service. Not only do salespeople have a major role in the client experience, but the production team and lead carpenter do as well.
Tim and Steve talk more about…
- Establishing a client experience vision statement
- The importance of a pre-construction meeting in providing an excellent client experience
- And more…
294 episodes
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