1521: Emarsys - How Technology is Changing the Retail Industry


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Emarsys empowers digital marketing leaders and business owners with its omnichannel customer engagement platform built to accelerate business outcomes. By rapidly aligning desired business results with proven omnichannel customer engagement strategies — crowdsourced from leading brands, their platform enables their customers to accelerate time to value, deliver superior one-on-one experiences, and produce measurable results.

This industry-specific, outcome-driven approach combined with a customer-centric personalization, actionable AI, and a fully integrated Customer Engagement Platform (CEP) can deliver transformational results.

Alex Timlin is the senior vice president of verticals at omnichannel customer engagement company Emarsys. Alex leads the company's world-class client success organization to drive adoption and growth across 2,000+ clients in more than 100 countries — empowering them to better communicate with their contacts and customers across billions or engagements.

Alex joins me on the Tech Talks Daily podcast to discuss how technology has changed the retail industry, the rise in online shopping, and digital channel engagement mean for brands. We also discuss the latest news on the impact of the ASOS acquisition of Arcadia brands Topshop, Topman, Miss Selfridge, and sports brand HIIT.

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