))
Customer Success Playbook Episode 5 - David Ellin - The Playbook to Implementing CS Platforms
Manage episode 371569880 series 3482629
Contenu fourni par Kevin Metzger and Roman Trebon, Kevin Metzger, and Roman Trebon. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par Kevin Metzger and Roman Trebon, Kevin Metzger, and Roman Trebon ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.
Welcome to 'The Customer Success Playbook,' your essential guide to mastering the customer success arena. Hosted by Roman Trebon and Kevin Metzger, we bring you thought-provoking insights, strategies, and experiences from the industry's leading minds. Whether you're a seasoned professional or a newcomer, this podcast is your resource to elevate your customer success game.
Show Topic and Guest Intro:
Today, we delve into the pivotal process of maturing an organization to the point of selecting and implementing a Customer Success platform. This isn't just about the platform - it's about the right strategy, people, and processes that make it successful. From identifying organizational goals to discussing change management and resources for successful implementation, we're covering it all. To help us navigate this complex topic, we're joined by David Ellin.
David, is a top-rated Customer Success leader with over two decades of experience spanning start-ups to multibillion-dollar corporations. David, recognized twice as a Top 100 Customer Success influencer, has a track record of transforming Customer Success teams and delivering increased client value. He's achieved significant feats in client renewals and up-sell/cross-sell revenue growth. Currently, as a Revenue Architect at Winning by Design, David is leveraging his deep expertise to emphasize a customer-centric approach and the importance of measuring improvements.
Join us as we blend expert advice and insightful discussions to help you navigate the customer success landscape. With David Ellin's wealth of knowledge, let's explore how to take your customer success journey to the next level.
Please Like, Comment, Share and Subscribe.
You can also find the CS Playbook Podcast:
YouTube - @CustomerSuccessPlaybookPodcast
Twitter - @CS_Playbook
You can find Kevin at:
Metzgerbusiness.com - Kevin's person web site
Kevin Metzger on Linked In.
You can find Roman at:
Roman Trebon on Linked In.
Chapitres
1. Customer Success Playbook Episode 5 - David Ellin - The Playbook to Implementing CS Platforms (00:00:00)
2. Maturity of CS Organization (00:04:04)
3. Steps prior to platform decision (00:05:33)
4. Challenge identification (00:07:35)
5. The platform is a tool not a solution (00:10:55)
6. Change Management (00:15:33)
7. Measure Adoption (00:20:36)
8. Power Users in Adoption (00:22:29)
9. Benefits (00:27:20)
10. AI (00:30:28)
66 episodes
Partager
