))
RANT: Why Bot Coaches Don't Work (And What Works Better)
Manage episode 395538372 series 3501421
Contenu fourni par Kevin Kruse. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par Kevin Kruse ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.
Five years ago, I wrote a check for $1 million to launch an AI-powered coach using IBM Watson.
We then created the world’s first executive coach bot (long before Chat GPT).
And it DID NOT work.
Here’s why:
Even though the leaders liked the tool…
The BUYERS—CPOs, CHROs, CLOs—DID NOT.
The issue was this: Occasionally the bot would make a mistake. And this put the Buyers at risk.
Sure, the mistakes were small, uncommon, and not costly. But, any risk when it came to a coach was too much risk.
---
So here’s what we realized: People didn’t want a Bot coach. They wanted affordable, text-based access to a coach.
And here’s what we did to meet that need: We put together a staff of on-call, ICF-certified coaches to interact with leaders by text.
Like a call center of expert coaches.
Learners can message an expert at the exact moment they run into a challenge or a question.
That was the balance between scalability and impact that people wanted.
56 episodes
Partager
