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015 | Does your Sales Process map your Customer's Journey?
Manage episode 292748007 series 2865338
Contenu fourni par Story Ninety-Four, Mike Foster, and The Entrepreneurs Mentor. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par Story Ninety-Four, Mike Foster, and The Entrepreneurs Mentor ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.
In this episode, Mike Foster, The Entrepreneurs Mentor, shares his thoughts about how your sales process should consider and map the customer's journey.
00:00 - Introduction
01:10 - Key steps of the customer journey
02:00 - The extended customer journey
02:31 - Finding failures in your sales process
03:30 - Identifying touchpoints
05:30 - Customer's emotions
06:50 - Communication between marketing and sales
07:36 - Finding the best solution
Connect with Mike Foster, The Entrepreneurs Mentors
Website: entrepreneursmentor.co.uk
YouTube: youtube.com/c/MikeFosterOxford
LinkedIn: linkedin.com/in/mikefosteroxford
Twitter: twitter.com/mikefozoxford
Instagram: instagram.com/mikefozoxford
Facebook: facebook.com/TheEntrepreneursMentor
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