063: Credible Communication in Spotlight Situations with Dr. Neryl East

Soft Skills for Leaders with Lisa Evans

There is no better time for leaders to level up their communication skills than now. Leaders need to recognise the importance of early and credible communication to ensure that their people have a valid source of truth.

In this episode of the Business Chat Podcast, I speak with Dr. Neryl East, Certified Speaking Professional (CSP) and an expert in media, marketing, and influential communication.

Neryl talks about how leaders can communicate in “spotlight situations” - when the pressure is on, the stakes are high, and the outcome really matters.

When leaders are faced with difficult issues, they can present themselves as authentic, transparent, and have a positive desire to get their message across.

Leadership communication is not about being glib and polished, it’s about being prepared to be a better communicator. By having credible communication, leaders learn how to build trust and heighten connection with the people they lead.

Time Stamps:

• Neryl's entrepreneurial journey (00:49)
• Examples of spotlight situations (01:37)
• Where do leaders go wrong in communication? (03:25)
• How do leaders prepare to communicate in spotlight situations (06:20)
• How should leaders manage damaging communications (11:18)
• Three tips to deliver in spotlight situations (14:31)
• The importance of debrief process (17:30)
• Case studies for a crisis communications (22:15)

Connect With Lisa Evans https://www.speakingsavvy.com.au/Connect with me on Facebook and Instagram Connect with me on LinkedIn

Connect With Dr. Neryl Easthttps://www.neryleast.com/https://www.neryleastcommunications.com/ Connect with Dr. Neryl on LinkedIn

Grab a copy of Dr. Neryl East’s book THE HEADLINE EDGE: HOW YOU CAN GET FAMOUS IN THE MEDIA THROUGH FREE PR here.

For full show notes visit: Businesschatpodcast.com.au