Ep. 26: The Heart of Hospitality

So Much More, A Mall of America® Podcast

Celebrating the unsung heroes of the hospitality industry. That’s the focus of this discussion—and the stories shared during the conversation are memorable.

Guests Bonnie Carlson and Jim Cunningham—both long time hosts and visionaries behind the nationally industry leading Diamond Service Awards—share what prompted the creation of the ceremony, how it has grown over the years, and the impact it has had on the industry. But the best parts are when they share personal stories of the front-line workers who are honored each year.

To Bloomington, MN-based hospitality workers, the Diamond Service Awards are often referred to as ‘The Oscars’ of Bloomington! Hundreds of honorees, colleagues and guests gather dressed to the nines. Nominees walk a red carpet and often dance into the ballroom as part of the formal procession at the start of the awards. Many award winners and nominees consider the honor a highlight of their career.

Carlson and Cunningham have a reputation as lively hosts who bring a sense of humor and compassion to the event. But they also share why it’s important to recognize and honor front-line workers in the industry. These are often people who go above and beyond to welcome guests to Bloomington—and they are ambassadors for the city and state.

Guests: Jim Cunningham, Actor, Host, Master of Ceremonies at Cunningham Ltd.; Bonnie Carlson, President + CEO at Bloomington Convention and Visitors Bureau

Hosts: Jill Renslow, Daniel Jasper

Presented by the Bloomington Convention and Visitors Bureau the official destination marketing organization for the city of Bloomington, Minn.