How to Use Your Patient Experience Tech to Improve Staff Retention

SHSMD Podcast Rapid Insights for Health Care Marketers, Planners, and Communicators

Staff experience is front and center in health care right now. Burnout and turnover are as high as they have ever been, and it is one of the causes of ongoing negative margins for many health systems. Thirty-nine percent of health care employees are considering leaving their jobs according to Qualtrics, and one in five physicians are planning to leave in the next two years according to the AMA. This turnover is expensive both in terms of the cost of replacing employees and in the impact on patients. When staff are unhappy and disengaged, it impacts patient experience and retention as well. The renewed focus on staff will not only help retain employees but also patients. And, existing patient experience technology may be one of the solutions. Why? Because some of the challenges are the same. For example, putting all the staff facing technology into a seamless mobile platform can have the same benefits for staff that it has for patients, making it easier to access the tools they need to do their job and navigate complex health systems. Listen to this discussion to find out how patient engagement tools can be used to create similar benefits for staff.