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What makes your customer's customer happy? | Kimberly Ayala | TDSU Ep. 36
Manage episode 424384212 series 3578812
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What is a true measure of your customer's happiness? Probably whatever makes THEIR customer happiest.
Kimberly Ayala urges the guys, and YOU, to dig just a little bit deeper and find out just what makes your customers' customers tick.
⏱️ Timestamps:
00:00:00 - What makes your customer's customer happy?
00:00:31 - Rob's across the pond
00:01:05 - Focus on scaling and efficiency
00:02:21 - Defining strategic value
00:03:18 - Reframe your strategic thinking
00:03:36 - Do we similarly hate the term "consultative"?
00:04:14 - Internal alignment
00:06:32 - Ultimately understanding customer goals
00:09:06 - Like, comment, and subscribe!
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Kimberly Ayala:
Kimberly's LinkedIn: https://www.linkedin.com/in/kimberlyayala
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