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Episode 41: Amplifying Voices in the Medical Clinic - A Spotlight on "Invisible Work"
Manage episode 376736980 series 3416678
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Today we have a topic that doesn't just resonate with your wallet, but also with your heart and with your team’s morale.
The practice of medicine isn’t just about the physicians and clinicians who provide care. It’s a collective effort, and today we’re talking about how to make sure every voice in your clinic is heard—especially those who do the "invisible work."
If you've been at this for a while, you might think you know your team inside out. But do you really? Often, the people doing the most fundamental tasks that keep the clinic running smoothly are overlooked. We're talking about the call center staff who answer incoming calls and make appointments, the custodial staff who ensure a clean environment, the IT guys who keep your systems up and running, and the administrative assistants managing referrals and prior auths like a pro.
These roles may seem peripheral, but they are integral to your practice's functioning. Ignoring their contribution not only leads to low morale but also impacts the bottom line of the clinic. Why? Because these are the people who ensure that the machinery is well-oiled and functioning. This “invisible work” often goes unrecognized but is vital to the overall operation. So, how do we bring this invisible work into the limelight?
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Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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