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The Power of Listening: Changing the Face of Dentistry with Dr. Matt Allen
Manage episode 375184597 series 3420898
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Are you ready to revolutionize your dental practice and take communication with your patients to the next level? In this engaging conversation, we’re joined by the renowned Dr. Matt Allen, who has changed the face of dentistry through motivational interviewing and reflective listening. We dig into the eye-opening Mayo Clinic research that uncovers how patients are often interrupted every 11 seconds, shining a spotlight on the importance of truly listening to patients to offer an unparalleled dental experience.
The conversation takes a transformative turn when Dr. Jeremy Horst-Keeper joins us. We delve into the world-changing power of motivational interviewing and reflective listening in dentistry. Through the lens of Cynthia Pine's pioneering research on the extraction of primary molars, we discuss how a simple change in approach can create ripples of change. We also reveal two uncomplicated, yet potent changes that could revolutionize any dental practice.
Lastly, we dive into the untapped potential of patient feedback. We discuss the value of real-time data collection and the role it plays in driving change, enhancing the patient experience, and establishing trust. We also underscore the importance of asking quality questions when gathering patient feedback. Our conversation is not just about the technical aspects of dentistry, but also the soft skills that can dramatically improve patient satisfaction and cost-effectiveness. Whether you are a dental practitioner or someone keen on enhancing their communication skills, this episode promises a wealth of insights.
[END SHOW NOTES]
The conversation takes a transformative turn when Dr. Jeremy Horst-Keeper joins us. We delve into the world-changing power of motivational interviewing and reflective listening in dentistry. Through the lens of Cynthia Pine's pioneering research on the extraction of primary molars, we discuss how a simple change in approach can create ripples of change. We also reveal two uncomplicated, yet potent changes that could revolutionize any dental practice.
Lastly, we dive into the untapped potential of patient feedback. We discuss the value of real-time data collection and the role it plays in driving change, enhancing the patient experience, and establishing trust. We also underscore the importance of asking quality questions when gathering patient feedback. Our conversation is not just about the technical aspects of dentistry, but also the soft skills that can dramatically improve patient satisfaction and cost-effectiveness. Whether you are a dental practitioner or someone keen on enhancing their communication skills, this episode promises a wealth of insights.
[END SHOW NOTES]
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