020 The Benefit of Having Difficult Conversations

Every Business Counts

Do you avoid difficult conversations hoping they resolve themselves? This week I explore the cost of avoiding difficult conversations, the benefit from having them and how to prepare for them with my guest Nicole Posner. During the conversation we look at:

· What is classed as a difficult conversation & why we avoid them.

· Where we, as business owners, encounter difficult conversations.

· The cost to the business of not having difficult conversations.

· The benefits from having these conversations.

· How we can prepare ourselves for difficult conversations.

· How difficult conversations impact our relationships around money.

Bio

Nicole Posner is a Workplace Mediator, Communication and Conflict Consultant and Coach, specialising in the Psychology of Conflict. She works with Leaders, Teams, Managers and individuals to prevent, manage and address conflict and to foster better communication in the workplace and beyond through coaching, mediation, workshops and webinars.

She writes articles for publications such as Thrive Global, HR Magazine, SME Magazine and COACH MAGAZINE. Nicole was a shortlisted finalist as Workplace Mediator of the Year in The National Mediation Awards 2020. www.np-mediation.london

Time Stamps

2:26 What is classed as a difficult conversation & why we avoid them.

11:37 Where we, as business owners, encounter difficult conversations.

23:11 The cost to the business of not having difficult conversations.

27:50 The benefits from having these conversations.

29:58 How we can prepare ourselves for difficult conversations.

40:08 How difficult conversations impact our relationships around money.