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Ep#37: Why your customer experience will fail if you ignore EX
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Contenu fourni par Dr. Dani Chesson and Designer Peter Allan, Dr. Dani Chesson, and Designer Peter Allan. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par Dr. Dani Chesson and Designer Peter Allan, Dr. Dani Chesson, and Designer Peter Allan ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.
We often focus on creating a seamless customer experience (CX), but what happens when we ignore employee experience (EX)? In this episode, Dr. Dani and Designer Peter dive into the often-overlooked connection between EX and CX, exploring why great customer experiences depend on happy, engaged employees.
In this episode, you will:
• understand the direct relationship between employee experience and customer satisfaction
• learn why neglecting EX leads to higher turnover, lower productivity, and poor CX outcomes
• discover practical ways to improve EX and elevate your overall business performance
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