Conversations In Isolation - Freshworks - Sreelesh Pillai

CX-Spotlight

Conversations in Isolation is a series of podcasts from CX spotlight where Steve Nuttall, Director of Fifth Quadrant, sits down for an honest conversation with business leaders about the rapid changes happening in the world during the COVID-19 crisis... from the safety of isolation. Our eighth episode features Sreelesh Pillai, General Manager of Freshworks Australia. Sree was Freshworks’ 7th overall employee and moved across to Australia from India over five years ago to build the Australian arm of the business. We discuss why customer experience is the key differentiating factor for any business looking to thrive in today’s connected world, how employee engagement directly impacts, the experience that end customers receive and the ways that AI is automating service and augmenting human customer service agents.