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CSTG 178: Enhancing Customer Service: The Impact of the Dedicated Field Support Program
Manage episode 432803883 series 3133411
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Jeremy didn’t need help with training in electrical, so what did he get out of the Dedicated Field Support (DFS) program? In this third episode introducing the DFS program, Chad invites Jeremy, a seasoned electrician with 27 years of experience, to discuss how the DFS program transformed his career. Jeremy shares his journey from nearly quitting his job to finding renewed purpose by adopting the customer-first approach taught in the DFS program. There are foundational elements that level-up customer service: presenting multiple service options, building strong customer relationships, and committing 100% to personal and professional growth. Chad discusses how top-notch service naturally leads to increased revenue and customer trust. Tune in to discover how dedication to these principles can lead to remarkable career fulfillment and organizational success in our industry. Additional Resources:Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn Listen to the full Dedicated Field Support Program series: Episode 176: Transforming Field Training: Inside the Dedicated Field Support Program Episode 177: From Nervous to Expert: The Impact of the Dedicated Field Support Program
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