))
454) Building Trust in Banking: The Modern Banker and the Wisdom Economy
Manage episode 450911673 series 3456377
Contenu fourni par James Robert Lay. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par James Robert Lay ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.
Trust, composed of both words and actions, is now harder to maintain as customers have become more knowledgeable and have a wide array of financial service options beyond traditional banks. The shift from a personal, relationship-focused banking experience to a more automated, regulation-heavy environment has eroded trust between banks and their clients.
Jack Hubbard, co-founder of the Modern Banker and co-host of the Modern Banker Podcast, believes that adopting a trust-based selling approach where bankers act as resource managers will allow them to focus on solving customer problems rather than merely selling products. This requires a congruent message from the bank's leadership down to its culture and an emphasis on continuous education and development for bankers. Because the ultimate goal is to create a modern banker who is prepared to face the evolving challenges of the industry with wisdom, adaptability, and a customer-first mindset.
Join us as we discuss:
-The Modern Banker: Redefining Roles and Building Trust (07:18)
-The Evolution of Trust in Banking (26:37)
-The Future of Banking: AI and Trust-Based Selling (34:55)
You can find this episode and many more by subscribing to Banking on Digital Growth on Apple Podcasts, on Spotify, or here.
Hosted by Ausha. See ausha.co/privacy-policy for more information.
461 episodes
Partager
