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Adapting to the Future of Contact Center Outsourcing- Lessons Learned for All
Manage episode 427916249 series 2471065
The contact center industry is evolving, and with that evolution, contact centers of all types are starting to learn valuable lessons.
In this episode, we'll dive into how the BPO landscape is changing, what these changes mean for customers, and the latest AI tools you should be asking for in your outsourcing RFPs.
Don’t let the title fool you, this episode is essential for anyone running a contact center.
Discover exceptional, AI-driven contact center outsourcing with Expivia.
Visit expiviausa.com or message me in Linkedin at:
https://www.linkedin.com/in/tlairdexpivia/
Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel
Chapitres
1. Evolution in Contact Center Outsourcing (00:00:00)
2. Revolutionizing Outsourcing With AI Tools (00:04:15)
3. Advancing Contact Center Technology and Integration (00:18:59)
4. Outsourcing and AI Strategy Discussion (00:28:15)
230 episodes
Manage episode 427916249 series 2471065
The contact center industry is evolving, and with that evolution, contact centers of all types are starting to learn valuable lessons.
In this episode, we'll dive into how the BPO landscape is changing, what these changes mean for customers, and the latest AI tools you should be asking for in your outsourcing RFPs.
Don’t let the title fool you, this episode is essential for anyone running a contact center.
Discover exceptional, AI-driven contact center outsourcing with Expivia.
Visit expiviausa.com or message me in Linkedin at:
https://www.linkedin.com/in/tlairdexpivia/
Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel
Chapitres
1. Evolution in Contact Center Outsourcing (00:00:00)
2. Revolutionizing Outsourcing With AI Tools (00:04:15)
3. Advancing Contact Center Technology and Integration (00:18:59)
4. Outsourcing and AI Strategy Discussion (00:28:15)
230 episodes
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