Visa has used fees and strong-arm tactics to bend the U.S. payments system to its liking, leading to higher fees and less innovation than many other countries. Hosted by: Jeff Lenard About our Guest: Doug Kantor, General Counsel, NACS Doug has served as legal counsel for NACS for more than 20 years, originally as a partner with the law firms Collie…

Artificial Intelligence is already changing how businesses operate. At the 2024 NACS Show, a panel discussed what retailers can do now to enhance their business operations with AI. Hosted by: Henry Armour About our Guests: Brian Gray, Global Mobility Retail Lead, Accenture Brian leads Accenture’s Global and North America Fuels & Convenience Retail …

During his 2024 NACS Show presentation, Juan energized the audience with ideas to ignite their confidence. Hosted by: Jeff Lenard and Chrissy Blasinsky About our Guest: Juan Bendaña, motivational speaker Juan is an internationally recognized speaker who helps leaders navigate uncertainty and exponential change by developing the unwavering confidenc…

Chip payment cards for SNAP transactions are coming, starting in two states in early 2025. Hear what you need to do now to prepare, whether you do business in those states or others. Hosted by: Jeff Lenard About our Guest: Margaret Mannion, NACS Government Relations Manager Margaret focuses on issues including SNAP, food traceability and retail cri…

It’s no secret that great team members are the reason behind the success of the Disney experience. We’ll get a preview from NACS Show speaker Doug Lipp on how to create a unique experience in your stores. Hosted by: Jeff Lenard About our Guest: Doug Lipp, NACS Show speaker, consultant, former head of training at Disney Doug is a distinguished consu…

Convenience retail continues to be reinvented by more than 1.5 million c-store operators around the world. Hear how trends around the customer journey, loyalty and EVs are evolving. Hosted by: Jeff Lenard About our Guests: Roy Strasburger, CEO, StrasGlobal Roy is a 4th generation retailer and is currently CEO of StrasGlobal, a retail support and co…

Rutter’s has redefined its customer experience so its foodservice offer can best resonate with customers, whether they are refueling or shopping inside the store. Hosted by: Jeff Lenard About our Guests: Phil Santini, Senior Director of Advertising & Food Service, The Rutter’s Companies Phil oversees the York, Pennsylvania-based convenience-store c…

We're breaking down two of the biggest questions fuel retailers have faced in decades: Will installing EV chargers be good for my business, and how do I launch a program? Hosted by: Jeff Lenard About our Guest: Karl Doenges, Executive Director, Charging Analytics Program Karl represents NACS on the coming disruption in mobility and how that affects…

Convenience store design has come a long way from the standard 40x60 box. Today, design involves many new elements, including brand strategy. Hosted by: Jeff Lenard About our Guest: Amanda Baltazar, Retail & Hospitality Journalist Amanda is a journalist with 20+ years of experience and expertise in foodservice, beverages, restaurants/bars and overa…

How do you revitalize and reimagine a nearly 90-year-old family brand? Stephanie Stuckey shares the lessons she's learned during her 5-year journey at the helm of Stuckey's. Hosted by: Jeff Lenard About our Guest: Stephanie Stuckey, Chair, Stuckey’s Stephanie is chair of Stuckey’s. She worked as a trial lawyer a state representative in Georgia and …

In rural areas, locals know the best meals come from gas stations. In this episode, Stafford Shurden shares his tips for finding great c-store and gas station food. Hosted by: Jeff Lenard About our Guest: Stafford Shurden, Creator, Gas Station Tailgate Review Stafford is a restaurant owner and farmer from Drew, MS. Over the past four years, between…

Foodservice in c-stores accounts for nearly 40% of in-store profits. We're breaking down how you can ensure that food safety remains top of mind. Hosted by: Jeff Lenard and Chrissy Blasinsky About our Guest: David McIntyre, Senior Health & Safety Specialist, EG America David has more than 30 years of experience in culinary, retail and noncommercial…

Businesses that accepted Visa and/or Mastercard between January 1, 2004, and January 25, 2019, are eligible to claim a share of the antitrust class-action settlement, but they must file by August 30. (NOTE: After this was recorded, the deadline was extended February 4, 2025.) We’ll tell you how. Hosted by: Jeff Lenard About our Guest: Doug Kantor, …

Ethanol and other biofuels are already used in more than 10% of all gasoline purchased in the United States. How much more can be used and what would the impact be on food supply and other considerations? Hosted by: Jeff Lenard About our Guest: John Eichberger, Executive Director, Transportation Energy Institute John has more than 20 years of exper…

We're flipping the script and answering questions from our Convenience Matters producer on how to maximize your NACS Show experience. Hosted by: Blake Althen, Human Factor Guests: Chrissy Blasinsky, NACS and Jeff Lenard, NACSPar NACS

We all could use more laughter and good news, and that's what Tank Sinatra delivers to his 11 million social media followers. Hosted by: Jeff Lenard About our Guest: Tank Sinatra, renowned content creator Tank Sinatra is the largest and most prolific meme creator on the internet and has been called “The Michael Jordan of memes.” In addition, “Tank’…

From the corporate “police function” to nitpickers and fault finders, there are many myths around internal audits. We're debunking these myths and sharing how you can benefit from the process. Hosted by: Jeff Lenard About our Guest: Kara Falco, Director of Internal Audit at Casey’s At Casey’s, Kara manages a team of 13 and has participated and pres…

Food sales continue to grow at convenience stores, especially during a few key dayparts. However, competition from QSRs could encroach on your sales. Hosted by: Jeff Lenard About our Guest: David Portalatin, Senior Vice President and Industry Advisor, Food and Foodservice, Circana David is a trusted industry advisor who works closely with leading f…

A look at the top 50 fuels retailers by efficiency—including sales at the pump and inside the store—and what you can learn from them. Hosted by: Jeff Lenard About our Guests: Brian Norris, Executive Director of Retail Fuels, OPIS Brian has been with OPIS for nearly 20 years. Over the last 13 years, Brian's focus has been ensuring the accuracy and i…

When you talk to shoppers who seek out businesses, one unique advantage rises to the top — they want to shop at places that have a true understanding of the communities they serve. In other words, they act local. How can your business be seen as a community champion? Hosted by: Jeff Lenard About our Guest: Erin Wroge, Senior Director of Energy Mark…

On June 10, 1964, a convenience store outside Denver sold 124 gallons of gas and ushered in the modern era of self-serve fueling. Today, c-stores sell that much gas every 0.02 seconds. Hosted by: Jeff Lenard About our Guest: John Roscoe, convenience industry icon John was named one of the “50 most influential people in convenience store industry” b…

Every July 24, roughly 1 in 5 convenience stores—and a growing list of supplier partners—celebrate the heroes in their communities. The event, 24/7 Day, draws enormous media coverage and brand awareness for participating companies. Hosted by: Jeff Lenard About our Guest: Stephanie Sikorski, NACS VP Marketing, and Executive Director, NACS Foundation…

Data shows that 9 in 10 people who work in local shops have experienced verbal abuse over the last year. The ASC's ShopKind program unites retailers to address these behaviors. Hosted by: Jeff Lenard About our Guests: James Lowman, Chief Executive, Association of Convenience Stores (U.K.) James was appointed ACS chief executive in 2006. He has led …

The 2024 NACS State of the Industry Summit delivered insights on c-store industry performance metrics. Hear how this year is shaping up and the tools you need to make data-driven decisions. Hosted by: Jeff Lenard and Chrissy Blasinsky About our Guest: Chris Rapanick, Managing Director, NACS Research Chris oversees the day-to-day operations of NACS …

With 85% of the population saying they have low self confidence, odds are that at times, you may be one of them. Find out how you can break the cycle. Hosted by: Jeff Lenard and Chrissy Blasinsky About our Guest: Juan Bendaña, keynote speaker Juan is an internationally recognized speaker who helps leaders navigate uncertainty and exponential change…