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Episode 62: Why We Should WOW our Patients - Focus on the Patient Experience
Manage episode 398347100 series 3416678
In this episode, we're diving into a critical aspect of healthcare that affects both providers and patients alike – the patient experience. While medical expertise is undeniably crucial, the way patients are treated and how their time is valued can leave a lasting impression. So, in this episode, we’ll explore practical strategies and insights into enhancing these aspects of patient care. Let's dive in!
It's easy to fall into the trap of thinking, “We’re providing great quality care, isn’t that enough? Why should I worry any further about the patients’ experience?” As healthcare is fast becoming a commodity, patient loyalty can be made or broken with a focus on how they experience all aspects of their care. If patient experience is a focus for you and your leadership team, it can be the differentiator that propels you to success, and if ignored, it can be the death knell for your practice. With social media and feedback at the speed of a tweet, word travels quickly. Let’s make the word about your practice positive!
In our conversation today, we'll explore how high touch, excellent service, respecting the patient's time, and the use of technology play pivotal roles in shaping patient experiences. These elements, when effectively integrated, can transform the healthcare journey, making it more humane, efficient, and satisfying for patients.
Please Follow or Subscribe to get new episodes delivered to you as soon as they drop!
Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber
Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self
Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/
Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
112 episodes
Manage episode 398347100 series 3416678
In this episode, we're diving into a critical aspect of healthcare that affects both providers and patients alike – the patient experience. While medical expertise is undeniably crucial, the way patients are treated and how their time is valued can leave a lasting impression. So, in this episode, we’ll explore practical strategies and insights into enhancing these aspects of patient care. Let's dive in!
It's easy to fall into the trap of thinking, “We’re providing great quality care, isn’t that enough? Why should I worry any further about the patients’ experience?” As healthcare is fast becoming a commodity, patient loyalty can be made or broken with a focus on how they experience all aspects of their care. If patient experience is a focus for you and your leadership team, it can be the differentiator that propels you to success, and if ignored, it can be the death knell for your practice. With social media and feedback at the speed of a tweet, word travels quickly. Let’s make the word about your practice positive!
In our conversation today, we'll explore how high touch, excellent service, respecting the patient's time, and the use of technology play pivotal roles in shaping patient experiences. These elements, when effectively integrated, can transform the healthcare journey, making it more humane, efficient, and satisfying for patients.
Please Follow or Subscribe to get new episodes delivered to you as soon as they drop!
Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber
Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self
Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/
Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
112 episodes
Tous les épisodes
×1 Episode 112: From Frustration to Fulfillment: Building Your Practice’s Dream Team 14:37
1 Episode 111: Compensation Clarity: Designing Physician Pay Models That Work 13:38
1 Episode 110: Future-Proofing Your Workforce: The Offshoring and Automation Playbook 13:57
1 Episode 109: The Future of Medical Practice: Navigating the Shift to Value-Based Care 13:24
1 Episode 108: The Financial Prescription: Smart Strategies for Budgeting in Medical Practices 11:07
1 Episode 107: Revolutionizing Work: How Offshoring, AI, and RPA Empower Your Workforce - A Conversation with Josie Van Scholten 33:58
1 Episode 106: Spend to Succeed: Mastering Big Investments in Your Medical Practice 11:34
1 Episode 105: Managing Competing Priorities and Staying True to Your Strategic Plan 12:46
1 Episode 104: Second Season Finale and Giving Thanks 15:16
1 Episode 103: Is Your Cyber Incident Response Plan Up to Snuff? 22:46
1 Episode 102: Is Your Office Manager Living the Peter Principle? 14:42
1 Episode 101: Meet the Four Embezzlers Lurking in Plain Sight: A Guide for Savvy Physicians 18:27
1 Episode 99: Recognizing Signs of Growth in Your Practice and Planning for It 14:38
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