The podcasts dedicated to leading the way in IT Management Best Practices .
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PR68 - DevOps. Release & Aviation Best Practices.mp3
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Practitioner Radio Episode 67-Par Pink Elephant
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PR 67 - The Lean IT Field Guide.mp3
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33:19
Practitioner Radio Episode 67-Par Pink Elephant
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PR 66- To Change Is Human But Never Easy
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30:56
Practitioner Radio Episode 66Par Pink Elephant
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PR 65- Enabling Strategic Engagement With BRM
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Practitioner Radio Episode 65Par Pink Elephant
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PR 64 - Enterprise IT Governance - MIA
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32:54
Practitioner Radio Episode 64Par Pink Elephant
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PR63 - Using Lean Visual Management for ITSM
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29:41
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Practitioner Radio Episode 63Par Pink Elephant
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PR62 - Pink Elephant: How Does IT Get Its Money
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31:08
Want to find out more about what a company with a name like Pink Elephant has to teach organizations about managing IT? Go straight to the source! In this interview with David Ratcliffe, President of Pink Elephant, Executive Consultant and ITSM guru Troy DuMoulin digs deep to find out more about Pink Elephant including how they have been involved w…
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Pink Elephant: Optimizing Process Speed Through Value stream Mapping
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Want to find out more about what a company with a name like Pink Elephant has to teach organizations about managing IT? Go straight to the source! In this interview with David Ratcliffe, President of Pink Elephant, Executive Consultant and ITSM guru Troy DuMoulin digs deep to find out more about Pink Elephant including how they have been involved w…
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PR61 - Optimizing Process Speed Through Value stream Mapping
31:09
31:09
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31:09
Practitioner Radio Episode 61.Par Pink Elephant
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PR60 - The 3 Architectures of A Service Based Organization
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Practitioner Radio Episode 60Par Pink Elephant
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PR59 - LeanIT Gaining Sr. Leadership Buy in
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Practitioner Radio Episode 59Par Pink Elephant
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PR58 - The IT Factory – Craft or Utility
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Practitioner Radio Episode 58Par Pink Elephant
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PR57 - The Power Of Simulations For Experiential Learning
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Practitioner Radio Episode 57Par Pink Elephant
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Practitioner Radio Episode 56Par Pink Elephant
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Practitioner Radio Episode 55Par Pink Elephant
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PR54 - It's A Connected World And So Are You
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23:14
Practitioner Radio Episode 54Par Pink Elephant
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Practitioner Radio Episode 53Par Pink Elephant
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PR51 - Geeking Out On CMDB Object Models
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Practitioner Radio Episode 51Par Pink Elephant
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Practitioner Radio Episode 52Par Pink Elephant
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PR49 - Effective IT Governance with COBIT 5
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Practitioner Radio Episode 49Par Pink Elephant
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PR50 - The Ins and Outs of Process Assessments
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23:14
Practitioner Radio Episode 50Par Pink Elephant
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PR48 - ITSM Roadmap Planning
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23:14
Practitioner Radio Episode 48Par Pink Elephant
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PR46 - Reversy! Maturity Levels For Big Data
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23:14
Practitioner Radio Episode 46Par Pink Elephant
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PR47 - Basic Building Blocks For Service Desk
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23:14
Practitioner Radio Episode 47Par Pink Elephant
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PR45 - Service Based Costing
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23:14
Practitioner Radio Episode 45Par Pink Elephant
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PR44 - Standard Process VS Case Management
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Practitioner Radio Episode 44Par Pink Elephant
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PR42 - Becoming A Change Agent
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Practitioner Radio Episode 42Par Pink Elephant
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PR43 - Major Incident and Root Cause Analysis
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Practitioner Radio Episode 43Par Pink Elephant
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PR41 - The Evolution and Children of Service Level Management
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Practitioner Radio Episode 41Par Pink Elephant
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PR40 - Using Agile SCRUM For ITSM Projects
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31:22
Practitioner Radio Episode 40Par Pink Elephant
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PR39 - Service Orchestration
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24:15
Practitioner Radio Episode 39Par Pink Elephant
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Practitioner Radio Episode 38Par Pink Elephant
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PR37 - Managing Trains through Tunnels
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Practitioner Radio Episode 37Par Pink Elephant
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PR35 - Customer Self Service
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29:13
Practitioner Radio Episode 35Par Pink Elephant
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PR36 -PR Radio 2012 Top Shows Review
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33:30
Practitioner Radio Episode 36Par Pink Elephant
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PR34 - Online Learning and Emerging Trends
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28:58
Practitioner Radio Episode 34Par Pink Elephant
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PR33 - ITSM Is Just BSM with IT Examples
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30:20
Practitioner Radio Episode 33Par Pink Elephant
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PR32 - Project and Change Management Integration
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30:55
Practitioner Radio Episode 32Par Pink Elephant
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PR31 - Experiential Learning and Simulations
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28:15
Practitioner Radio Episode 31Par Pink Elephant
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Practitioner Radio Episode 30Par Pink Elephant
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PR29 - Justifying Service and Process Improvement
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28:21
Practitioner Radio Episode 29Par Pink Elephant
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PR28 - The Role of The Service Owner
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29:20
Practitioner Radio Episode 28Par Pink Elephant
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PR27 - Dealing with Rogue Support Agents
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27:17
Practitioner Radio Episode 27Par Pink Elephant
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PR26 - Distributed Service Desk Strategies
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30:18
Practitioner Radio Episode 26Par Pink Elephant
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PR25 - Communication and Education Planning
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30:10
Practitioner Radio Episode 25Par Pink Elephant
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PR24 - Problem and Availability Management The Conjoined Twins
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30:13
Practitioner Radio Episode 24Par Pink Elephant
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Practitioner Radio Episode 23 - Establishing formal, tiered and managed channels for Demand intake is critical for Business and IT Strategy Integration.Par Pink Elephant
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PR22 - The Service Management Office 2.0 (Live From Pink12)
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Practitioner Radio Episode 22 (Live From Pink12) - Join Chris and Troy as they discuss the role of the Process Owner and the evolution of a new functional group called the Service Management Office.Par Pink Elephant
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PR21 - Culture and ITSM Transformation Projects
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28:00
Practitioner Radio Episode 21 - Join Chris and Troy as they discuss the difference between behaviour and cultural change and why understanding your cultural environment is a critical success factor for your ITSM project.Par Pink Elephant
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PR20 - Deploying vs Documenting Processes
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Practitioner Radio Episode 20 - Join Chris and Troy as they explore the practical aspects of what it truly takes to adopt ITSM practices and how documenting versus deploying processes are two very different objectives.Par Pink Elephant
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