VRS582 - From Team Dynamics to Guest Experience: The Power of Showing Up

Vacation Rental Success

In this episode of the Vacation Rental Success Podcast, host Heather Bayer sits down with Christine Smith from CS Consulting 101, to discuss how showing up in the workplace impacts communication, relationships, and ultimately, the success of a vacation rental business.

Christine Smith is a seasoned hospitality professional with over 20 years of experience in the industry. Having started her journey as a live-in host and evolving into property management, Christine is now the founder of CS Consulting 101, where she helps businesses improve internal communication and team dynamics. Her expertise lies in fostering self-awareness and strengthening relationships within teams to enhance guest experiences. In this episode, Christine shares her insights on how understanding and refining the way we “show up” in the workplace can lead to better business outcomes.

What You'll Discover:

• The Power of Showing Up: Christine explains the concept of "showing up" and why self-awareness and emotional intelligence are key to strong leadership and successful business operations.

• Internal Communication Matters: Heather and Christine talk about how the way leaders communicate with their teams can trickle down to influence guest experiences, staff morale, and overall business success.

• Strategies for Better Team Dynamics: Christine shares actionable strategies to improve team communication, such as creating a safe space for open dialogue and addressing difficult conversations without fear.

• Guest Experience Starts from Within: Learn how the internal culture of your team directly impacts how guests perceive your service and how to ensure your management style supports positive guest interactions.

• Self-Development in Leadership: Christine talks about the importance of self-development and how leaders can grow by embracing challenges and learning from their emotional triggers.

• Improving Relationships with the Community: Heather and Christine discuss the vital role that strong relationships with local communities play in the success of vacation rental businesses and how leaders can show up for the community just as they do for their teams.

You Will Learn:

• How self-awareness can transform leadership styles and team communication.

• Techniques to foster a safe space for honest conversations within your team.

• Why emotional intelligence is crucial for both guest relations and staff management.

• How internal team dynamics can impact the guest experience and business growth.

• Actionable steps to improve leadership presence and positively influence team morale.

• Methods to engage with and support your local community as part of your business strategy.

Connect with Christine Smith:

• LinkedIn: Christine Smith on LinkedIn

• Website: CS Consulting 101

Additional Resources:

• Book Recommendation: Dare to Lead by Brené Brown – A recommended read by Christine for anyone looking to enhance their leadership skills and communication within a team.

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Are you listening to this podcast on the move? Get to the show notes here: https://www.vacationrentalformula.com/VRS582