Preparing your CS team for the age of AI: Hear the latest thoughts from leaders in the space

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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1y ago 28:24

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Advances in AI and automation are reshaping customer service—and keeping up is critical to any support team’s success.

Join Intercom’s VP of Customer Support Declan Ivory, along with Rati Zvirawa, Senior Group Product Manager for Fin, along with our special customer guest speaker Geronimo Chala, Chief Client Officer at Rebag, to learn how to:

Prepare your support teams to work seamlessly with AI and automation
Set customer expectations for interacting with AI
Optimize your knowledge base for AI bots like Fin
Ensure proper security and compliance

Transcript: https://www.intercom.com/blog/podcasts/preparing-your-cs-team-for-the-age-of-ai-hear-the-latest-thoughts-from-leaders-in-the-space/

Learn more about Fin: https://www.intercom.com/fin

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