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This Funeral Home's Secret Formula for WOW-ing Families đČ
Manage episode 404792674 series 3476589
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Phil's funeral home has a secret.... What's the best way to impress families & get them coming back for life? The answer is different than what you may think.
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Show Notes:
(08:29) â Best way to connect with families.
(20:56) â How do you take your toilet paper?
(31:30) â How to use your funeral director's different strengths.
(36:21) â Community engagement.
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Takeaways
- Creating a supportive work environment and fostering camaraderie among staff members is crucial in the funeral service industry.
- Applying previous studies and skills to funeral service can bring unique perspectives and enhance the quality of service.
- Personalizing services and asking thoughtful questions can create meaningful experiences for families.
- Training and development are essential for continuous improvement and growth in the funeral industry.
- Engaging with the community and showcasing individual personalities can help funeral homes stand out and build relationships. Creating a fun and special work environment can help employees improve their performance.
- Leaders should strive to connect with their team members and their families.
- Attending professional development programs like ICCFA University can enhance skills and knowledge in the funeral industry.
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