Understanding the Impact: Exploring the Relationship Between Job Satisfaction and Turnover Intention, by Jonathan H. Westover PhD

The HCL Review Podcast

Abstract: Employee retention is a key concern for organizations seeking to maintain talented workforces. Past research has consistently demonstrated a strong relationship between job satisfaction and employee turnover intention. However, questions remain regarding which specific factors influence satisfaction levels and how organizations can maximize this relationship to boost retention outcomes. This research brief explores the extensive foundation documenting the satisfaction-intention link and investigates satisfaction determinants with the strongest empirical backing, such as pay, leadership support, and work content. Potential moderators like employee characteristics and situational contexts are also examined. Practical strategies for addressing core satisfiers supported by real-world examples from different industries are then proposed. The brief concludes satisfaction has endured as a robust retention predictor and offers evidence-based methods for organizations seeking to strategically enhance job experiences and curb unwanted turnover through targeted satisfaction initiatives.