Designing for Empathy in Conversational AI

The Future is Spoken

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3+ y ago 48:18

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Empathy is the first step to design any product because it is a skill that allows us to understand and share the same feelings that others feel. Through Empathy, we can put ourselves in other people's shoes and connect with how they might be feeling about their problem, circumstance, or situation. When we design products with Empathy in mind, we are making them usable and helpful.

In Today's episode, Shyamala Prayaga speaks with Romita Bulchandani about Designing for Empathy in Conversational AI.

Several years ago, Romita Bulchandani left her corporate dream job to live her dream life. She is now living her purpose through transformational coaching while leaving glitter trails along the way. Romita works with clients from all across the globe.
As a certified coach, Romita also leans in on 15+ years of diverse leadership experience from Fortune 50 companies like The Walt Disney Company & Marriott International. Romita is driven by her real-world experiences and passion for living authentically.
You can think of her as a business magician, life coach, spiritual mentor, strategic planner, and creative problem solver. Romita will find your glitter and help you bring it to the surface. To learn more about Romita's story, you may connect with her on LinkedIn.

Starting with their own experiences, they end up discussing voice design strategy for the elderly population.

Tune in now!

Conversation Highlights:

[00:06:40] Romita's story from Disney about Empathy

[00:10:31] Empathy is putting yourself in user's shoes

[00:16:38] How does Empathy help a brand?

[00:20:51] How to Design for Empathy?

[00:24:55] Empathy is everyone's responsibility

Learn more about Romita and her work

Linkedin: https://www.linkedin.com/in/romita-bulchandani/

Instagram: https://www.instagram.com/glitterthesoul/

https://www.glitterforthesoul.com/

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Follow Shyamala Prayaga at @sprayaga

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#Tech #Shyamala Prayaga #Voice Tech #Voice Technology #Voice Assistant #Conversational Design #Digital Assistant Academy