Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
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Contenu fourni par Chris LoCurto. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par Chris LoCurto ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.
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570 | Turning Mistakes Into Gold: The Power of Proactive Service and Genuine Care
MP3•Maison d'episode
Manage episode 412851677 series 93116
Contenu fourni par Chris LoCurto. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par Chris LoCurto ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.
On today’s episode, we’re talking about the importance of customer relationships in small businesses. Whether you’re the CEO or leading a team, this episode is packed with tips to keep your customers coming back for more.
Key Points from Today’s Episode:
We would love to hear your stories of overcoming business mistakes and how it transformed your customer relationships.
Reach out to us on our social media channels or email us at podcast@chrislocurto.com. Let’s continue to learn from each other and grow stronger together.
As always, take this information, change your leadership, change your business, change your life, and join us on the next episode!
Additional Resources:
264 | The 4-Step Process To Turn Your Mistakes (And Your Team’s) Into Growth
…
continue reading
Key Points from Today’s Episode:
- The Inevitability of Mistakes: Mistakes are part of business, and trying to avoid them completely is unrealistic. Instead, view mistakes as opportunities to learn and grow. Avoiding mistakes can lead to inaction and stagnation. Teach your team to embrace failure and learn from it, rather than fear it.
- Proactive Customer Service: When mistakes happen, jump into action to solve the problem before the customer even knows about it. Implement accountability processes like a two-sets-of-eyes system to catch issues early. Being proactive helps maintain trust and shows customers that you care about their experience.
- Building Trust Through Care and Service: Go beyond the transaction by showing customers you care about their success. Provide follow-up support and resources after events or services. This creates a loyal customer base that knows you are committed to their long-term success.
- Gracefully Handling Mistakes: When mistakes occur, acknowledge them immediately and communicate transparently with the customer. Offer sincere apologies and go above and beyond to make things right. This approach builds trust and shows customers that you value their relationship more than just the transaction.
- Mutual Benefits of Handling Mistakes Well: Handling mistakes well benefits your company culture by creating an environment of accountability and continuous learning. It shows your team that mistakes are okay if they lead to growth and improvement. This approach fosters a supportive team environment and strengthens your company’s values.
We would love to hear your stories of overcoming business mistakes and how it transformed your customer relationships.
Reach out to us on our social media channels or email us at podcast@chrislocurto.com. Let’s continue to learn from each other and grow stronger together.
As always, take this information, change your leadership, change your business, change your life, and join us on the next episode!
Additional Resources:
264 | The 4-Step Process To Turn Your Mistakes (And Your Team’s) Into Growth
593 episodes
MP3•Maison d'episode
Manage episode 412851677 series 93116
Contenu fourni par Chris LoCurto. Tout le contenu du podcast, y compris les épisodes, les graphiques et les descriptions de podcast, est téléchargé et fourni directement par Chris LoCurto ou son partenaire de plateforme de podcast. Si vous pensez que quelqu'un utilise votre œuvre protégée sans votre autorisation, vous pouvez suivre le processus décrit ici https://fr.player.fm/legal.
On today’s episode, we’re talking about the importance of customer relationships in small businesses. Whether you’re the CEO or leading a team, this episode is packed with tips to keep your customers coming back for more.
Key Points from Today’s Episode:
We would love to hear your stories of overcoming business mistakes and how it transformed your customer relationships.
Reach out to us on our social media channels or email us at podcast@chrislocurto.com. Let’s continue to learn from each other and grow stronger together.
As always, take this information, change your leadership, change your business, change your life, and join us on the next episode!
Additional Resources:
264 | The 4-Step Process To Turn Your Mistakes (And Your Team’s) Into Growth
…
continue reading
Key Points from Today’s Episode:
- The Inevitability of Mistakes: Mistakes are part of business, and trying to avoid them completely is unrealistic. Instead, view mistakes as opportunities to learn and grow. Avoiding mistakes can lead to inaction and stagnation. Teach your team to embrace failure and learn from it, rather than fear it.
- Proactive Customer Service: When mistakes happen, jump into action to solve the problem before the customer even knows about it. Implement accountability processes like a two-sets-of-eyes system to catch issues early. Being proactive helps maintain trust and shows customers that you care about their experience.
- Building Trust Through Care and Service: Go beyond the transaction by showing customers you care about their success. Provide follow-up support and resources after events or services. This creates a loyal customer base that knows you are committed to their long-term success.
- Gracefully Handling Mistakes: When mistakes occur, acknowledge them immediately and communicate transparently with the customer. Offer sincere apologies and go above and beyond to make things right. This approach builds trust and shows customers that you value their relationship more than just the transaction.
- Mutual Benefits of Handling Mistakes Well: Handling mistakes well benefits your company culture by creating an environment of accountability and continuous learning. It shows your team that mistakes are okay if they lead to growth and improvement. This approach fosters a supportive team environment and strengthens your company’s values.
We would love to hear your stories of overcoming business mistakes and how it transformed your customer relationships.
Reach out to us on our social media channels or email us at podcast@chrislocurto.com. Let’s continue to learn from each other and grow stronger together.
As always, take this information, change your leadership, change your business, change your life, and join us on the next episode!
Additional Resources:
264 | The 4-Step Process To Turn Your Mistakes (And Your Team’s) Into Growth
593 episodes
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