738: Dynamic Duo Dentistry: 3 Keys to Chairside Chemistry – Courtney Dalton

The Best Practices Show with Kirk Behrendt

When you have great chemistry, everything goes better. But seamless interactions don't just happen. You first need to put in some work. To help you lay the foundation for great chemistry between you and your team, Kirk Behrendt brings back Courtney Dalton, one of ACT’s amazing coaches, to share three keys that will improve efficiency, predictability, and your patients’ experience. To learn the secrets of great chairside chemistry, listen to Episode 738 of The Best Practices Show!

Learn More About Courtney:

• Send Courtney an email: [e-mail]
• Follow Courtney on ACT’s Instagram: https://www.instagram.com/actdental
• Send Gina an email: [e-mail]

More Helpful Links for a Better Practice & a Better Life:

• Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
• Join The Best Practices Association: https://www.actdental.com/bpa
• Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
• See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event
• Get The Best Practices Magazine for free: https://www.actdental.com/magazine
• Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218

Episode Resources:

• Watch the video version of Episode 738: https://www.youtube.com/@actdental/videos
• Register for ACT’s To The Top Study Club (July 12, 2024): https://www.eventbrite.com/e/members-only-climb-with-us-register-for-july-12-2024-ttt-study-club-tickets-722281472327?aff=odcleoeventsincollection
• Register for ACT’s To The Top Study Club (August 2, 2024): https://www.eventbrite.com/e/members-only-climb-with-us-register-for-august-2-2024-ttt-study-club-tickets-722297861347?aff=odcleoeventsincollection

Main Takeaways:

• Pour your effort into your assistants. They want to help you succeed.
• Great chairside chemistry makes your workday more efficient.
• Patients can feel it when there is no chemistry or alignment.
• Having great chemistry starts with a morning huddle.
• Create checklists to create predictability.
• Master the flawless hand-off.

Snippets:

0:00 Introduction.

2:09 Why chairside chemistry is important for your practice.

5:49 It starts with a morning huddle.

11:39 Creating checklists is extremely important.

20:25 Have a flawless hand-off.

27:39 Final thoughts.

Courtney Dalton, BS, RDH Bio:

Courtney Dalton is a Lead Practice Coach who focuses on establishing a solid foundation in order for a practice to thrive. With over 15 years of experience in the dental industry, she is as passionate about patient care as she is about those who are providing it.