Optimising Last-Mile Delivery: Insights from Nash's UK Head, Patrick Eve

Tech on Toast, The Hospitality Tech Podcast

Hey everyone! I'm excited to announce the latest episode of the Tech On Toast podcast, where we dive deep into the world of logistics and delivery with Patrick Eve, the Head of UK at Nash. If you’re in the hospitality or retail sectors, this episode is a must-listen! Here are three key takeaways that stood out to me:The Evolution of Delivery Services: Patrick shared fascinating insights into how delivery services are evolving, especially in the hospitality sector. With the rise of catering and meal kits, businesses are looking for ways to enhance their delivery offerings. Nash is at the forefront of this change, providing customizable logistics solutions that allow restaurants and retailers to manage their own delivery experiences while maintaining brand integrity. This shift is crucial as more businesses recognize the importance of owning the customer journey.Data-Driven Decision Making: One of the most compelling points discussed was the significance of data in understanding customer behavior. Patrick emphasized how businesses can leverage customer data to improve their delivery services. By tracking metrics such as delivery times, customer preferences, and even pilfering incidents, companies can make informed decisions that enhance their operations and customer satisfaction. This data-centric approach is essential for businesses looking to thrive in a competitive market.The Importance of Reliability: In the world of delivery, reliability is everything. Patrick highlighted how Nash’s platform ensures that businesses can provide a consistent and reliable delivery experience. With features like real-time tracking and route optimization, businesses can manage their internal and external fleets effectively. This not only improves customer satisfaction but also streamlines operations, allowing staff to focus on what they do best—providing excellent service.If you're interested in how technology is reshaping the delivery landscape and want to learn more about Nash's innovative solutions, be sure to check out the full episode! 🎧👉 Listen now and let us know your thoughts! What are your experiences with delivery services in your business? Share in the comments below!