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Blake Grewal of Legal IQ: Transforming Client Feedback and Experience into Business Success | #2
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In this episode of the Entrepreneurs Logbook Podcast, we sit down with Blake Grewal, owner of Legal IQ, to discuss his journey from ultra-marathon runner to entrepreneur. Grewal shares his insights on how customer experiences can act as powerful levers for business growth and sustainability. He emphasizes the importance of retaining customers through exceptional client interactions and the pitfalls of over-relying on top-funnel marketing efforts. Throughout the conversation, Grewal provides actionable tips on setting up effective client journey maps, collecting and utilizing client feedback, and integrating technology without compromising the human touch. Tune in for an enlightening discussion on transforming client feedback into business success!
00:00 Introduction to the Entrepreneurs Logbook Podcast
00:26 Blake's Background and Journey into Entrepreneurship
01:01 The Importance of Customer Experience
02:13 Challenges in Retaining Customers
04:51 Collecting and Utilizing Client Data
05:53 Creating a Great Client Experience
14:39 The Role of Technology in Customer Experience
18:31 Future of Customer Experience and AI
22:09 Tips for Improving Customer Experience
Connect with Blake on LinkedIn: https://www.linkedin.com/in/blakegrewal/
Connect with Zach on LinkedIn: https://www.linkedin.com/in/itszachb/
Website: https://www.wefeatureyou.com/ + https://zacharybernard.com/
Do you want to be featured in the press, on podcasts, and on TV? Visit wefeatureyou.com
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